NYSE:YOU CLEAR Secure Q2 2025 Earnings Report $58.82 +2.59 (+4.61%) Closing price 03:59 PM EasternExtended Trading$59.54 +0.72 (+1.23%) As of 07:59 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Massive. Learn more. ProfileEarnings HistoryForecast CLEAR Secure EPS ResultsActual EPS$0.26Consensus EPS $0.23Beat/MissBeat by +$0.03One Year Ago EPS$0.34CLEAR Secure Revenue ResultsActual Revenue$219.47 millionExpected Revenue$214.90 millionBeat/MissBeat by +$4.56 millionYoY Revenue Growth+17.60%CLEAR Secure Announcement DetailsQuarterQ2 2025Date8/5/2025TimeBefore Market OpensConference Call DateTuesday, August 5, 2025Conference Call Time8:00AM ETUpcoming EarningsCLEAR Secure's Q1 2026 earnings is estimated for Wednesday, May 6, 2026, based on past reporting schedules, with a conference call scheduled at 8:00 AM ET. Check back for transcripts, audio, and key financial metrics as they become available.Q1 2026 Earnings ReportConference Call ResourcesConference Call AudioConference Call TranscriptPress Release (8-K)Quarterly Report (10-Q)SEC FilingEarnings HistoryCompany ProfilePowered by CLEAR Secure Q2 2025 Earnings Call TranscriptProvided by QuartrAugust 5, 2025 ShareLink copied to clipboard.Key Takeaways Positive Sentiment: Clear delivered a 17.5% year-over-year revenue increase to $219.5 million, 13.1% bookings growth and generated $117.9 million in free cash flow in Q2. Positive Sentiment: The travel business hit a record volume quarter with average Clearlane processing under three minutes, powered by 100% live face-first NV verification pods. Positive Sentiment: Expanded the total addressable market by making CLEAR+ available to UK, Canada, Australia and New Zealand travelers, with more countries slated for 2026. Positive Sentiment: ClearOne enterprise identity saw a record quarter signing 25 deals across workforce, healthcare and consumer verticals, bringing the platform to 33.5 million total members. Positive Sentiment: Profitability improved as operating income reached $42.6 million (19.4% margin, +300 bps) and adjusted EBITDA hit $60.1 million (27.4% margin, +200 bps), with full-year free cash flow guidance reaffirmed. AI Generated. May Contain Errors.Conference Call Audio Live Call not available Earnings Conference CallCLEAR Secure Q2 202500:00 / 00:00Speed:1x1.25x1.5x2xThere are 8 speakers on the call. Speaker 700:00:00Good morning. Welcome to Clear Secure's fiscal second quarter 2025 conference call. We have with us today Caryn Seidman-Becker, Co-Founder, Chair, and Chief Executive Officer; Michael Barkin, President; and Jen Hsu, Chief Financial Officer. As a reminder, before we begin, today's discussion contains forward-looking statements about the company's future business and financial performance. These are based on management's current expectations and are subject to risks and uncertainties. Factors that could cause actual results to differ materially from these statements are included in the documents the company has filed and furnished with the SEC, including today's shareholder letter. The company disclaims any obligation to update any forward-looking statements that may be discussed during this call. During this call, unless otherwise stated, all comparisons will be against the comparable period of fiscal year 2024. Additionally, the company will discuss both GAAP and non-GAAP financial measures. Speaker 700:01:05A reconciliation of GAAP to non-GAAP financial measures is provided in today's press release and most recently filed quarterly report on Form 10-Q. These items can be found in the Investor Relations section of Clear Secure's website. With that, I'll turn the call over to Caryn. Speaker 200:01:25Clear Secure Identity Platform is the trusted identity layer for travel and enterprise. 2025 continues to be a year of innovation, execution, and momentum, as the need for trust, security, and frictionless experiences in today's world is paramount. The threat environment continues to evolve, and AI is only accelerating the need for secure identity in Clear. Traditional forms of identity, such as the driver's license, have become analog, outdated, and insufficient. Clear's smart network, which is physical and digital, enables us to secure identity with depth, delivering total identity integrity. Clear is making experiences safer and easier for our members and our enterprise partners across travel, workforce, healthcare, and consumer applications. We delivered a strong second quarter, driven by the continued strength of our travel business. Against a broadly flat travel environment, Clear Plus had a record travel volume quarter. The member experience continues to elevate. Speaker 200:02:32Our face-first NV verification pods are 100% live across our networks, enhancing security and accelerating throughput. Clear members are through the Clear lane in under three minutes on average, and our member experience scores continue to rise. We are delivering the consistent and predictable airport experience that travelers prize. We continue to roll out NV enrollment pods, enabling features such as Apple Pay, which creates more intuitive and fully digitized onboarding. We have developed a great and consistent enrollment experience, whether you choose to enroll at the airport or on your phone. Digitally, our ePassport capability has created a one-step enrollment, enabling new members to simply scan their passport directly within the Clear app, completely skipping the airport enrollment process. Now, travelers can enroll at home or stuck in traffic on their way to the airport and just head straight to our verification lanes. Speaker 200:03:29Additionally, it is time for highly vetted international travelers to have access to a better airport experience in the U.S. Starting this week, Clear Plus will be available to travelers from the UK, Canada, Australia, and New Zealand. This will unlock an attractive new TAM and can increase our overall member base. We expect to add additional countries heading into 2026. We believe in public-private partnerships and are actively partnering with the TSA and the aviation community to modernize and enhance the travel experience at no cost to taxpayers. At Clear, we're on a mission to help travelers win the day of travel, delivering a true frictionless home-to-gate experience. That's why we're introducing Clear Concierge, a premium on-demand service that connects members with a dedicated ambassador at the touch of a button from the Clear app. Speaker 200:04:22Whether you're running late, juggling bags, or just want a little extra help, Clear Concierge meets you curbside, guides you through the Clear lane, and can also stay with you all the way to your gate. It's personal, seamless, and powered by the awesome ambassadors who make Clear Clear. Our innovation and progress in realizing our home-to-gate vision have been in service of improving our member experience, growing our total addressable market, and yielding greater operating leverage in our business. The Real ID mandate reflects the importance of a digital identity. Clear ID can now be your Real ID. We are digitizing your passport on your phone. As a certified Real ID issuer by the Department of Homeland Security, Clear can now help travelers meet the federal identification standard required for air travel. U.S. travelers can simply upload their passport via the Clear app. Speaker 200:05:15This creates a free digital Real ID that travelers can use at any TSA-enabled checkpoint nationwide. Initially available only to members, we expect that Clear ID will be enabled for all U.S. travelers this month, successfully introducing even more travelers to Clear services. Over time, this work paves the way for a Clear ID to be recognized as a mobile-first identity credential, not only in travel but for our Clear One platform and beyond. Clear's brand and high level of trust and safety are resonating with current and potential Clear One enterprise partners across workforce, healthcare, and consumer verticals. Global industries are grappling with the challenge of a digitally connected world, which is elevating the risk and the cost of fraud. According to Gartner, by 2028, one in four job applicants will be fraudulent, and over 80% of breaches will start with compromised credentials. Speaker 200:06:10Clear One is solving critical problems for enterprises and their need to secure their employees, customers, and assets. Our Clear One solution for workforce applications is gaining strength and penetration, with notable adoption from partners like Greenhouse, the recruiting software provider wanting to secure the entire candidate journey, from applicant to employee. The healthcare industry is enhancing security practices to safeguard sensitive health information. This has become an industry imperative. In fact, we were at the White House this past week as a trusted partner in the new CMS Health Tech Ecosystem Initiative. Clear One will aid in the CMS initiative to help streamline the patient experience by eliminating the clipboard and enabling secure, seamless access to personal health information. Speaker 200:06:59Our Epic Toolbox integration, which we plan to have live by the end of the year, will allow Epic's 325 million patients to create and recover accounts to access their electronic health records. This partnership is a great example of Clear One's opportunity to land and expand our healthcare partner relationships with both patients and providers. Finally, I'm thrilled to announce that our partnership with DocuSign is now live. Clear One will enhance trust by verifying identities for critical agreements and contracts, setting a new standard for high-stakes digital workflows. Clear is executing from a position of strength, with a powerful brand, strong balance sheet, and a platform purpose-built for scale and trust. Our leadership team is focused on maximizing the moment. We are aligning around technology, efficiency, and organizational structure that will deliver the best experience for our members and optimize for members, bookings, and free cash flow. Speaker 200:07:54With that, I will turn it over to Jen. Speaker 300:07:57Thank you, Caryn. We delivered a strong second quarter of financial results with $219.5 million of revenue, representing 17.5% growth, $222.9 million of total bookings, representing 13.1% growth, and $117.9 million of free cash flow. Our focus on product innovation and experience continues to attract new members to the Clear Plus service. Active Clear Plus members grew to 7.6 million, up 7.5% on a year-over-year basis. Bringing Clear Plus to international travelers is further growing our TAM and represents an additional opportunity to expand our member base over time. From a pricing perspective, in Q2, we brought standard pricing from $199 to $209 and family pricing from $119 to $125. Q2 gross dollar retention was 87.3%, up 20 basis points sequentially. As a reminder, gross dollar retention is an output of member retention and pricing actions. Speaker 300:08:57Any pricing action that we take influences gross dollar retention over a 24-month time period from the date we implement a pricing change. Our TSA PreCheck business continues to ramp. As of Q2 quarter end, we operated 231 enrollment locations, nearly two times our location count ending Q1. Our TSA PreCheck presence represents a portfolio across airports, retail partners, and flagship locations. We continue to gain outsized market share relative to our location share, a testament to our differentiated go-to-market and convenience, including our pre-enrollment capabilities. In addition, we are successfully bundling TSA PreCheck with Clear Plus as two highly complementary service offerings. As Caryn mentioned, Clear Concierge is live in 14 airports, with the $99 express service expediting travelers through security and the $179 gate service guiding members from the curb to their lounge or gate. Speaker 300:09:52Concierge is one example of our continued opportunity to drive increasing revenue per member over time. The risk and security environment is driving meaningful interest towards Clear One. We ended Q2 with 33.5 million total members, up 38.2% year-over-year, and demonstrative of the growth we are seeing on the Clear platform. We signed over 25 Clear One deals in Q2 across workforce, healthcare, and consumer verticals. Both the number of deals signed and the aggregate contract value of these deals were a record quarter for Clear One. Moving to profitability, we continued our consistent track record of growing both profit dollars and margins. We generated $42.6 million of operating income, representing a 19.4% operating margin and just north of 300 basis points of margin expansion. We generated $60.1 million of adjusted EBITDA, representing a 27.4% adjusted EBITDA margin and approximately 200 basis points of margin expansion. Speaker 300:10:51Cost of direct salaries and benefits represented 21.7% of revenue, up 20 basis points year-over-year. 110 basis points was due to changes to our compensation structure, which shifted away from commissions and into base salaries. Direct salaries and benefits demonstrated a 90 basis points year-over-year improvement when factoring in this change. The operating leverage that we have been able to drive has been a result of efficiencies from our NV verification pods, which verify members five times faster than our legacy pods. We believe there is further cost leverage and ambassador optionality we can drive over time as we further roll out NV pods for new enrollments, deliver product innovation, and policy advancement. G&A represented 26.7% of revenue, an improvement of approximately 300 basis points year-over-year, reflecting our continued discipline around corporate resource allocation and expense management. Speaker 300:11:44Our leadership team remains highly focused and committed to strategic prioritization, streamlining, and driving operational efficiency. In Q2, we generated $123 million of net cash provided by operating activities and $117.9 million of free cash flow, up 7.3% and 7.1% year-over-year, respectively. As a reminder, the majority of CapEx requirements for the NV pod rollout is behind us, and we have higher cash taxes this year after having utilized the majority of our NOL balance in 2024, which impacts year-over-year free cash flow growth. We ended the quarter with $609 million of cash in marketable securities after returning $42.7 million of capital to shareholders, including approximately $24.6 million under our share purchase program and approximately $18.1 million in dividends and distributions. Speaker 300:12:35Turning to guidance for Q3, we expect revenue of $223 to $226 million and total bookings of $253 to $258 million, representing 13.1% and 12.3% growth at the midpoint, respectively. As a reminder, because we are an annual biller, the number of members up for renewal has a meaningful impact on net adds within a specific quarter. This dynamic, coupled with seasonal travel demand, drives our expectation for Q3 to be the smallest net adds contributor in 2025. For the full year, we continue to expect expanding adjusted EBITDA margins on a year-over-year basis, and we are reaffirming our free cash flow guidance of at least $310 million. With that, we will open the call for Q&A. Speaker 700:13:20Thank you. We will now be conducting a question and answer session. If you would like to ask a question, please press star one on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star two if you would like to remove your question from the queue. For a participant choosing speaker equipment, it may be necessary to pick up your handset before pressing the star keys. We ask that you please limit to one question and one follow-up question. One moment while we poll for questions. Our first question is from Joshua Reilly with Needham & Co. Please proceed. Speaker 700:13:57All right, great. Thanks for taking my questions. Nice job on the quarter here. As we're looking at the international opportunity, maybe we could get some more color there in terms of, you know, how does the enrollment process going to work for these people? What documents do they need? Do you need to work directly with each country to make the process work? Does that ultimately lead to CLEAR lanes in some of these individual countries themselves? Speaker 200:14:21Thanks, Josh. In terms of international, the enrollment is now the same as our domestic one-step enrollment. Our ePassport, our e-chip capability on passports really opens up the opportunity for this one-step enrollment. It starts with the countries that we talked about. It is a blanket opportunity for all of those countries. We don't need to go country by country. They can enroll on their phone. They can enroll at the pod. First will come the pod. The phone will come just a little bit later this year. They have access to CLEAR lanes in the U.S. In terms of marketing, both partners, direct, corporate, we see opportunities to reach international travelers through all of those channels. Today, we are still focused on growing our domestic network, which only covers about 75% of U.S. traffic. I think we still have opportunities there. Our Clear One platform has been going international. Speaker 200:15:24As of today, we're focused from a CLEAR Plus lane still domestically. We're incredibly excited to grow this TAM. When you think about these international travelers, they don't have access. I'm sure we've all heard from our friends and colleagues overseas that the U.S. airport experience is not what they're used to. Certainly heading into the World Cup, we want to make our airports great and accessible for all highly vetted travelers. Speaker 200:15:57Got it. That's awesome. How are you thinking about the latest round of price increases that took effect July 1? This round has been more coordinated in terms of the different membership categories, and Family had the smallest price increase this time. Any color there in terms of what you expect around retention through this round of price increases? Thanks, guys. Speaker 300:16:18Hi, Josh. Thanks. Yes, you're right. I would say these pricing actions were more coordinated. I would say in the past, the decisions we took were really a step function to catch up for, if you will, some of the years where we had not taken price on Clear Plus in an effort to catch up to our value proposition. I would say our overall approach on pricing is really a goal to optimize bookings. We're obviously only a few weeks into the July 1 price increase, but retention thus far has been as we expected. Speaker 200:16:54Josh, if I can just add to that, you should expect a more disciplined and consistent pricing strategy out of us. It has clearly been more sporadic. Our focus on continuing to launch new products, of which you saw several this quarter, improve the member experience, add to the value proposition, and have a disciplined and consistent approach on pricing is something that we are focused on. Speaker 300:17:19The overall perspective on pricing is that we believe we have continued runway, and that's both through bringing our discounted members closer to standard pricing, and then also opportunities like CLEAR Concierge, which effectively brings the revenue per member up over time. Speaker 300:17:37Awesome. Thank you. I'll pass it along. Speaker 700:17:41Our next question is from Cory Carpenter with JPMorgan Chase & Co. Please proceed. Speaker 700:17:47Thanks for the question. Caryn, I had one for you and then a follow-up for Jen. I wanted to ask about the current administration. They've been quite vocal about their desire to improve the airport experience. We've already seen changes, such as shoes staying on through screening. Based on your conversations and time in Washington, what is the administration most focused on changing, and what role do you think Clear could play in this process? Thank you. Speaker 200:18:11Great question. I will say D.C. is one of my favorite cities of late. This administration clearly values public-private partnerships and companies' willingness to push innovation at no cost to taxpayers. That could not position Clear Secure any better. We do not take any money from the government. In fact, we share revenues at the federal, state, and local level, pre-check through our rev share with the Department of Homeland Security and TSA, and then at the airport level, well over $100 million this year alone. I think that they're focused on a few things. Certainly, driving security, which our biometrics and our future initiatives do really, really well. They definitely want to delight travelers. They understand that travel is an important part of the economy. One out of ten jobs are associated with travel. Speaker 200:19:09Many states and cities are very dependent on tourism, and specifically heading into the World Cup, making our airports great. You look around at Singapore, at Tokyo, at London, at Doha, where the World Cup was last year. These are highly digital, very personalized, seamless experiences. Partnering with the private sector to drive the innovation, to modernize our airports, to strengthen security, delight travelers. I would also say they're very focused on privacy, which is really important, and again, something that we are also focused on. Finally, I'd say they're focused on Made in America companies, which is music to our ears. I really think that over the next few years, you will see transformation in the travel experience, the airport experience, in a way that we really haven't seen much over the past 20 years. We are incredibly excited to partner with this administration to do that. Speaker 200:20:09Thank you. I think for you, Jen, just gross dollar retention did increase sequentially for the first time in 2023. Perhaps you could talk a bit about the drivers behind that and any impact Real ID had on the business in the quarter. Thank you. Speaker 300:20:24Sure. Maybe I'll start with the latter question, which is that Real ID did not have a meaningful impact on the business on the quarter or our results. From a GDR perspective, 87.3%, broadly in line with prior quarter. I would say, again, just to reiterate that that metric is an output of retention and pricing, and pricing impacts that metric on an increasing basis as we annualize a price increase over the first 12 months. Those are the kind of factors that are influencing that metric. I would say relative to last quarter, we had a modest 20 basis point benefit. Last quarter, Q1 versus Q1 of 2024, we were in the middle of our next generation ID upgrades. That did have a small impact on retention in Q1 of 2024 relative to this quarter. Speaker 300:21:21Great, thank you. Speaker 700:21:25Our next question is from Mark Kelley with Stifel. Please proceed. Speaker 700:21:31Great. Thanks very much. Good morning, everyone. Just two quick ones. Caryn, I know you're more focused on the domestic market at the moment, but I really find the international rollout interesting and would love to get a little bit more color, if I could, just about the roughly 2 million travelers that you called out, I think, on the last call. I guess, what do you expect adoption to be like across those countries? Will pricing be the same as in the U.S. market, or will it be a bit different? Any thoughts there would be great. Thank you. Speaker 200:22:04Yes. We haven't launched yet, so I don't want to make too many estimations before we see evidence. Let me tell you what I can say, which is pricing will be the same. Whether you are flying in from the UK and want to enroll with your passport on the phone, it's in the Clear app. It is the same experience and the same price. They can also sign up for as many concierges as they want, and we welcome that experience as well, which is something they're accustomed to, I think, in other airports. From an adoption perspective, certainly, I think partners will be important through this rollout. If you know we're partnered with Delta and United, and they're part of alliances, there's hotels. Speaker 200:22:49Certainly, we have a great partnership with Uber. There are lots of ways to communicate to travelers, not to mention through their companies and other ways to drive adoption. I would say we didn't incorporate crazy things into this year, but we definitely think that the opportunity set is enormous. We're going to start with these countries, and then we're going to roll out to many more over the upcoming months. We will keep you up. We think the increase in TAM, and again, we think heading into the World Cup, having this universal, predictable, frictionless experience is a huge opportunity for us. We'll definitely have more to say on it next quarter. Speaker 200:23:33OK. All right. Perfect. Just kind of sticking with the same theme, the fact that you didn't have to go country by country and get, you know, quote unquote, "sign-offs" from those countries, is that mostly just because the product will still be those travelers coming to the U.S., and it's more about the TSA and all the regulatory entities? Speaker 200:23:53Correct. Correct. Yeah. Let's remember, they're going to be using it outbound, right, through the CLEAR lanes. This is not about inbound and CBP. That is separate, right? This is outbound traffic today. It would be the same experience that they're having today. Speaker 200:24:10Either travel within the U.S. or folks traveling from the U.S. back to their home countries or other countries. All right. Perfect. Thanks so much. I appreciate it. Speaker 200:24:22Thank you. Speaker 700:24:25As a reminder, it is star one on your telephone keypad if you would like to ask a question. Our next question is from Michael Turrin with Wells Fargo. Please proceed. Speaker 700:24:37Hey, good morning. This is Ronit on for Michael. Just a question on the macro environment overall. A lot of airlines have reported flat to down forecasts through the rest of the year. Just wondering how you guys are thinking about the second half in terms of travel demand and what you're kind of expecting on a go-forward basis. Speaker 200:25:03Yeah. As I mentioned, this quarter, Clear had a record travel volume. That was in a time when travel volumes were pretty flat. I think that reflects the opportunity for us to continue to penetrate the U.S. travel population. As we just talked about, we can now add international travelers to that. As we look at the back half of the year, I do think actually the industry has become more optimistic about the trajectory for travel. I've continued to say it before COVID and certainly post-COVID, people love traveling. The experience economy continues to thrive. We continue to see penetration opportunities broadly. Certainly, we've talked historically about some underpenetrated cities. Now we add international. We continue to be excited about our opportunities, whether travel is up or down 1%. Speaker 300:25:59Just to clarify that, I mean, in Q2, the overall traffic volume was down about 0.5%. We obviously grew our member base by 7.5%. To Caryn's point, from a penetration perspective, we still have many airports that are on the lower end of the penetration curve. Ability to kind of grow things towards sales from there. Speaker 300:26:24Great. Just to follow up on that and kind of related, is this at all related to your new product cadence? It seems like you're really picking it up with products like Clear Concierge, and now you have the Real ID products rolling out. Is this what's driving the delta between the customer demand and your new member growth in terms of travel? Speaker 200:26:49I'll take your product rollout question, and then I'll turn it over to Michael. The increased cadence of product innovation and product launches that you see from us, whether it be Clear ID, international, or Concierge, are things that we had been working on for several years. I think, as I talked about, we were not able to unleash our full product portfolio that we wanted to. I think this administration has helped, as well as our great team. We are excited on both fronts about the product innovation and product launches. That is really not what has driven the growth that you saw in the quarter. Some of those are still in front of us from a product launch perspective. Speaker 200:27:27Yeah. I would just add that I think all of the efforts that we're making relative to product and technology and service are in concert with an overall view of how we can improve the travel experience broadly, because we think that's what will ultimately determine our members' loyalty and retention and ultimately drive the business. I think when you think about the next-gen ID upgrades, the NVs that we've rolled out, now international passports, the ability to have one-step enrollment, and then things like CLEAR Concierge, which are really a premium and differentiated experience in the airports, what we're really trying to do is make the experience frictionless and delightful for our members throughout the travel experience at the airports. That's what we're really focused on on that side of the business. Speaker 200:28:23Awesome. Thank you. Speaker 700:28:28Our next question is from Dana Telsey with Telsey Advisory Group. Please proceed. Speaker 700:28:34Hi. Good morning, everyone. Nice to see the progress, Caryn. As you think about some of these new programs that you've put out there, how are you planning member retention? How do you think about it? How are you thinking about pricing going forward? Given you mentioned sporadic in the past, do you think it is once a year, twice a year? Do these different engagements have different price points attached? How do you plan for that? Lastly, AI, any advancements there we should make note of? Thank you. Speaker 200:29:08Just in terms of retention, let me take it at a high level, and then I'll turn it over to Michael. I'll also talk to AI. It starts with a great member experience. We are massively focused on that, not only today's experience, but adding new products that drive that home-to-gate experience. I'll let Michael go deeper. What I will say on AI, and I think I said in the script, two pieces. AI and synthetic identities and all that you're hearing about, that makes true identity and total identity integrity more important than ever. The fact that we have this physical network has become more valuable than ever. We are expanding that physical network. I would also say, from an internal perspective, we have signs around here that say AI in every work stream every day. It can advantage our business on every line item. It can drive productivity. Speaker 200:30:03It can drive faster product launches. It can certainly drive margins and efficiency. We are driving that through every area of our business. I think it creates a huge top-line opportunity in C1, and you're seeing that. I think it certainly creates business opportunities as we think about how we run our business every day. I'll turn it over to Michael to talk more about retention and pricing. Speaker 200:30:27Yeah, thanks, Dana. I mean, I think the way we're looking at this is everything from enrollment all the way through the airport experience. A lot of that has been, how do we make sure that each piece of that, right, that we're always working to optimize and improve that? I think that is what gives us confidence in our ability to create that member experience that Caryn talked about. It's what gives us confidence to try and take a methodical and intentional approach to pricing, because the value proposition that we intend to offer to our members only improves. Being able to add on experiences like CLEAR Concierge, which we're expanding. We have 14 airports where it's active today. We'll continue to expand that so that for folks who need a little extra assistance or want a more premium experience, we can actually offer those kinds of products. Speaker 200:31:23In so doing, actually add not just to the price of any one product, but actually the set of products that we can offer to our members and then ultimately be a bigger part of their overall experience and obviously benefit from that in terms of being able to sell more products. I think we're trying to take a holistic look at what that member experience is. It really starts with what are those products that we can offer? What is the service that every one of our ambassadors offers to our members every day, which is a critical part of making the airport experience more pleasant? We're incredibly grateful to all of them. Yeah, and then continuing to think about different ways we can make the experience better through new products. Speaker 200:32:06Different travelers want different things, right? Where AI helps is really understanding our data better and being able to personalize. Some people want to be left alone and not talk to anybody, head down and go through. We all know those travelers. Some people are traveling with, you know, three kids, little kids—that used to be me—and you're trying to get through and have someone help you. Sometimes you just are running late and want to make sure you make your flight. We've all gotten calls here for, you know, can you help me? I'm in traffic on the Van Wyck. It's really just trying to personalize and customize and serve travelers how they want to be served. That could be with PreCheck only. That could be with a PreCheck bundle. That could be with a PreCheck bundle with Clear Plus plus Concierge. There's just so much. Speaker 200:32:50Driving innovation in the lane, we're incredibly excited and think there's so much to do to modernize airports and personalize a frictionless customer experience and strengthen security. Speaker 200:33:04Thank you. Speaker 700:33:07We have reached the end of our question and answer session. I would like to turn the conference back over to Caryn for closing remarks. Speaker 300:33:14Thank you for joining our second quarter earnings call. The expanding use cases and growing demand for the Clear Secure Identity Platform that we talked about today is incredibly exciting. Thank you.Read morePowered by Earnings DocumentsPress Release(8-K)Quarterly report(10-Q) CLEAR Secure Earnings HeadlinesGovernance Cleanup And Membership Momentum Could Be A Game Changer For Clear Secure (YOU)May 2 at 4:40 AM | finance.yahoo.comData analytics stocks Q4 in review: CLEAR Secure (NYSE:YOU) vs peersApril 27, 2026 | msn.comNobody Understands Why Trump Is Invading Iran (here’s the answer)Most investors are reacting to the Iran strikes without understanding the underlying motive driving the decision. Addison Wiggin, Founder of Grey Swan Investment Fraternity, says there is a hidden reason behind the bombing - and knowing it could change how you position your money right now.May 5 at 1:00 AM | Banyan Hill Publishing (Ad)CLEAR To Announce First Quarter 2026 Financial Results On May 6, 2026April 22, 2026 | prnewswire.comCLEAR Secure and nCino shares skyrocket, what you need to knowApril 20, 2026 | msn.comClear Secure (YOU), Snappt Release Case Study on Identity Verification Integration for Multifamily HousingApril 17, 2026 | finance.yahoo.comSee More CLEAR Secure Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like CLEAR Secure? Sign up for Earnings360's daily newsletter to receive timely earnings updates on CLEAR Secure and other key companies, straight to your email. Email Address About CLEAR SecureCLEAR Secure (NYSE:YOU) operates a biometric identity platform designed to expedite identity verification for air travelers and venue guests. The company’s core offering is the CLEAR membership service, which uses fingerprint and iris scans to confirm a member’s identity and provide access to dedicated security lanes at participating airports. Members link government-issued IDs and personal biometric data via the CLEAR app, enabling faster processing through Transportation Security Administration (TSA) checkpoints and select event entrances. Founded in 2010 by Caryn Seidman‐Becker and Ken Cornick, CLEAR is headquartered in New York City. The company first launched its service at LaGuardia Airport and has since expanded to more than 50 airports across the United States. CLEAR has also partnered with major sports leagues and entertainment venues, including National Football League stadiums and professional baseball parks, to offer accelerated entry for ticket holders. Beyond travel and events, the CLEAR identity platform has been adapted for health‐screening initiatives and corporate access control. Under the leadership of CEO and co‐founder Caryn Seidman‐Becker, CLEAR has focused on enhancing its technology and broadening its service footprint. The company continues to invest in biometric advancements, mobile integration, and strategic partnerships with government and private entities. CLEAR’s platform underscores the growing demand for seamless, secure digital identity solutions in travel, live events, and beyond. View CLEAR Secure ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Latest Articles Palantir Drops After a Blowout Q1—What Investors Should KnowShopify’s Valuation Crisis Creates Opportunity in 2026onsemi Stock Dips After Earnings: Why the Dip Is BuyableTSLA: 3 Reasons the Stock Could Hit $400 in MayNebius Breaks Out to All-Time Highs—Here's What's Driving It.3 Reasons Analysts Love DexComMonolithic Power Systems: AI Stock Beat, Raised and Upgraded Post-Earnings Upcoming Earnings ARM (5/6/2026)AppLovin (5/6/2026)DoorDash (5/6/2026)Fortinet (5/6/2026)Marriott International (5/6/2026)Warner Bros. Discovery (5/6/2026)Apollo Global Management (5/6/2026)Cencora (5/6/2026)Cenovus Energy (5/6/2026)CVS Health (5/6/2026) Get 30 Days of MarketBeat All Access for Free Sign up for MarketBeat All Access to gain access to MarketBeat's full suite of research tools. Start Your 30-Day Trial MarketBeat All Access Features Best-in-Class Portfolio Monitoring Get personalized stock ideas. Compare portfolio to indices. Check stock news, ratings, SEC filings, and more. Stock Ideas and Recommendations See daily stock ideas from top analysts. Receive short-term trading ideas from MarketBeat. Identify trending stocks on social media. Advanced Stock Screeners and Research Tools Use our seven stock screeners to find suitable stocks. Stay informed with MarketBeat's real-time news. Export data to Excel for personal analysis. Sign in to your free account to enjoy these benefits In-depth profiles and analysis for 20,000 public companies. Real-time analyst ratings, insider transactions, earnings data, and more. Our daily ratings and market update email newsletter. Sign in to your free account to enjoy all that MarketBeat has to offer. Sign In Create Account Your Email Address: Email Address Required Your Password: Password Required Log In Email Me a Login Link or Sign in with Facebook Sign in with Google Forgot your password? Your Email Address: Please enter your email address. Please enter a valid email address Choose a Password: Please enter your password. Your password must be at least 8 characters long and contain at least 1 number, 1 letter, and 1 special character. Create My Account (Free) or Sign in with Facebook Sign in with Google By creating a free account, you agree to our terms of service. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
There are 8 speakers on the call. Speaker 700:00:00Good morning. Welcome to Clear Secure's fiscal second quarter 2025 conference call. We have with us today Caryn Seidman-Becker, Co-Founder, Chair, and Chief Executive Officer; Michael Barkin, President; and Jen Hsu, Chief Financial Officer. As a reminder, before we begin, today's discussion contains forward-looking statements about the company's future business and financial performance. These are based on management's current expectations and are subject to risks and uncertainties. Factors that could cause actual results to differ materially from these statements are included in the documents the company has filed and furnished with the SEC, including today's shareholder letter. The company disclaims any obligation to update any forward-looking statements that may be discussed during this call. During this call, unless otherwise stated, all comparisons will be against the comparable period of fiscal year 2024. Additionally, the company will discuss both GAAP and non-GAAP financial measures. Speaker 700:01:05A reconciliation of GAAP to non-GAAP financial measures is provided in today's press release and most recently filed quarterly report on Form 10-Q. These items can be found in the Investor Relations section of Clear Secure's website. With that, I'll turn the call over to Caryn. Speaker 200:01:25Clear Secure Identity Platform is the trusted identity layer for travel and enterprise. 2025 continues to be a year of innovation, execution, and momentum, as the need for trust, security, and frictionless experiences in today's world is paramount. The threat environment continues to evolve, and AI is only accelerating the need for secure identity in Clear. Traditional forms of identity, such as the driver's license, have become analog, outdated, and insufficient. Clear's smart network, which is physical and digital, enables us to secure identity with depth, delivering total identity integrity. Clear is making experiences safer and easier for our members and our enterprise partners across travel, workforce, healthcare, and consumer applications. We delivered a strong second quarter, driven by the continued strength of our travel business. Against a broadly flat travel environment, Clear Plus had a record travel volume quarter. The member experience continues to elevate. Speaker 200:02:32Our face-first NV verification pods are 100% live across our networks, enhancing security and accelerating throughput. Clear members are through the Clear lane in under three minutes on average, and our member experience scores continue to rise. We are delivering the consistent and predictable airport experience that travelers prize. We continue to roll out NV enrollment pods, enabling features such as Apple Pay, which creates more intuitive and fully digitized onboarding. We have developed a great and consistent enrollment experience, whether you choose to enroll at the airport or on your phone. Digitally, our ePassport capability has created a one-step enrollment, enabling new members to simply scan their passport directly within the Clear app, completely skipping the airport enrollment process. Now, travelers can enroll at home or stuck in traffic on their way to the airport and just head straight to our verification lanes. Speaker 200:03:29Additionally, it is time for highly vetted international travelers to have access to a better airport experience in the U.S. Starting this week, Clear Plus will be available to travelers from the UK, Canada, Australia, and New Zealand. This will unlock an attractive new TAM and can increase our overall member base. We expect to add additional countries heading into 2026. We believe in public-private partnerships and are actively partnering with the TSA and the aviation community to modernize and enhance the travel experience at no cost to taxpayers. At Clear, we're on a mission to help travelers win the day of travel, delivering a true frictionless home-to-gate experience. That's why we're introducing Clear Concierge, a premium on-demand service that connects members with a dedicated ambassador at the touch of a button from the Clear app. Speaker 200:04:22Whether you're running late, juggling bags, or just want a little extra help, Clear Concierge meets you curbside, guides you through the Clear lane, and can also stay with you all the way to your gate. It's personal, seamless, and powered by the awesome ambassadors who make Clear Clear. Our innovation and progress in realizing our home-to-gate vision have been in service of improving our member experience, growing our total addressable market, and yielding greater operating leverage in our business. The Real ID mandate reflects the importance of a digital identity. Clear ID can now be your Real ID. We are digitizing your passport on your phone. As a certified Real ID issuer by the Department of Homeland Security, Clear can now help travelers meet the federal identification standard required for air travel. U.S. travelers can simply upload their passport via the Clear app. Speaker 200:05:15This creates a free digital Real ID that travelers can use at any TSA-enabled checkpoint nationwide. Initially available only to members, we expect that Clear ID will be enabled for all U.S. travelers this month, successfully introducing even more travelers to Clear services. Over time, this work paves the way for a Clear ID to be recognized as a mobile-first identity credential, not only in travel but for our Clear One platform and beyond. Clear's brand and high level of trust and safety are resonating with current and potential Clear One enterprise partners across workforce, healthcare, and consumer verticals. Global industries are grappling with the challenge of a digitally connected world, which is elevating the risk and the cost of fraud. According to Gartner, by 2028, one in four job applicants will be fraudulent, and over 80% of breaches will start with compromised credentials. Speaker 200:06:10Clear One is solving critical problems for enterprises and their need to secure their employees, customers, and assets. Our Clear One solution for workforce applications is gaining strength and penetration, with notable adoption from partners like Greenhouse, the recruiting software provider wanting to secure the entire candidate journey, from applicant to employee. The healthcare industry is enhancing security practices to safeguard sensitive health information. This has become an industry imperative. In fact, we were at the White House this past week as a trusted partner in the new CMS Health Tech Ecosystem Initiative. Clear One will aid in the CMS initiative to help streamline the patient experience by eliminating the clipboard and enabling secure, seamless access to personal health information. Speaker 200:06:59Our Epic Toolbox integration, which we plan to have live by the end of the year, will allow Epic's 325 million patients to create and recover accounts to access their electronic health records. This partnership is a great example of Clear One's opportunity to land and expand our healthcare partner relationships with both patients and providers. Finally, I'm thrilled to announce that our partnership with DocuSign is now live. Clear One will enhance trust by verifying identities for critical agreements and contracts, setting a new standard for high-stakes digital workflows. Clear is executing from a position of strength, with a powerful brand, strong balance sheet, and a platform purpose-built for scale and trust. Our leadership team is focused on maximizing the moment. We are aligning around technology, efficiency, and organizational structure that will deliver the best experience for our members and optimize for members, bookings, and free cash flow. Speaker 200:07:54With that, I will turn it over to Jen. Speaker 300:07:57Thank you, Caryn. We delivered a strong second quarter of financial results with $219.5 million of revenue, representing 17.5% growth, $222.9 million of total bookings, representing 13.1% growth, and $117.9 million of free cash flow. Our focus on product innovation and experience continues to attract new members to the Clear Plus service. Active Clear Plus members grew to 7.6 million, up 7.5% on a year-over-year basis. Bringing Clear Plus to international travelers is further growing our TAM and represents an additional opportunity to expand our member base over time. From a pricing perspective, in Q2, we brought standard pricing from $199 to $209 and family pricing from $119 to $125. Q2 gross dollar retention was 87.3%, up 20 basis points sequentially. As a reminder, gross dollar retention is an output of member retention and pricing actions. Speaker 300:08:57Any pricing action that we take influences gross dollar retention over a 24-month time period from the date we implement a pricing change. Our TSA PreCheck business continues to ramp. As of Q2 quarter end, we operated 231 enrollment locations, nearly two times our location count ending Q1. Our TSA PreCheck presence represents a portfolio across airports, retail partners, and flagship locations. We continue to gain outsized market share relative to our location share, a testament to our differentiated go-to-market and convenience, including our pre-enrollment capabilities. In addition, we are successfully bundling TSA PreCheck with Clear Plus as two highly complementary service offerings. As Caryn mentioned, Clear Concierge is live in 14 airports, with the $99 express service expediting travelers through security and the $179 gate service guiding members from the curb to their lounge or gate. Speaker 300:09:52Concierge is one example of our continued opportunity to drive increasing revenue per member over time. The risk and security environment is driving meaningful interest towards Clear One. We ended Q2 with 33.5 million total members, up 38.2% year-over-year, and demonstrative of the growth we are seeing on the Clear platform. We signed over 25 Clear One deals in Q2 across workforce, healthcare, and consumer verticals. Both the number of deals signed and the aggregate contract value of these deals were a record quarter for Clear One. Moving to profitability, we continued our consistent track record of growing both profit dollars and margins. We generated $42.6 million of operating income, representing a 19.4% operating margin and just north of 300 basis points of margin expansion. We generated $60.1 million of adjusted EBITDA, representing a 27.4% adjusted EBITDA margin and approximately 200 basis points of margin expansion. Speaker 300:10:51Cost of direct salaries and benefits represented 21.7% of revenue, up 20 basis points year-over-year. 110 basis points was due to changes to our compensation structure, which shifted away from commissions and into base salaries. Direct salaries and benefits demonstrated a 90 basis points year-over-year improvement when factoring in this change. The operating leverage that we have been able to drive has been a result of efficiencies from our NV verification pods, which verify members five times faster than our legacy pods. We believe there is further cost leverage and ambassador optionality we can drive over time as we further roll out NV pods for new enrollments, deliver product innovation, and policy advancement. G&A represented 26.7% of revenue, an improvement of approximately 300 basis points year-over-year, reflecting our continued discipline around corporate resource allocation and expense management. Speaker 300:11:44Our leadership team remains highly focused and committed to strategic prioritization, streamlining, and driving operational efficiency. In Q2, we generated $123 million of net cash provided by operating activities and $117.9 million of free cash flow, up 7.3% and 7.1% year-over-year, respectively. As a reminder, the majority of CapEx requirements for the NV pod rollout is behind us, and we have higher cash taxes this year after having utilized the majority of our NOL balance in 2024, which impacts year-over-year free cash flow growth. We ended the quarter with $609 million of cash in marketable securities after returning $42.7 million of capital to shareholders, including approximately $24.6 million under our share purchase program and approximately $18.1 million in dividends and distributions. Speaker 300:12:35Turning to guidance for Q3, we expect revenue of $223 to $226 million and total bookings of $253 to $258 million, representing 13.1% and 12.3% growth at the midpoint, respectively. As a reminder, because we are an annual biller, the number of members up for renewal has a meaningful impact on net adds within a specific quarter. This dynamic, coupled with seasonal travel demand, drives our expectation for Q3 to be the smallest net adds contributor in 2025. For the full year, we continue to expect expanding adjusted EBITDA margins on a year-over-year basis, and we are reaffirming our free cash flow guidance of at least $310 million. With that, we will open the call for Q&A. Speaker 700:13:20Thank you. We will now be conducting a question and answer session. If you would like to ask a question, please press star one on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star two if you would like to remove your question from the queue. For a participant choosing speaker equipment, it may be necessary to pick up your handset before pressing the star keys. We ask that you please limit to one question and one follow-up question. One moment while we poll for questions. Our first question is from Joshua Reilly with Needham & Co. Please proceed. Speaker 700:13:57All right, great. Thanks for taking my questions. Nice job on the quarter here. As we're looking at the international opportunity, maybe we could get some more color there in terms of, you know, how does the enrollment process going to work for these people? What documents do they need? Do you need to work directly with each country to make the process work? Does that ultimately lead to CLEAR lanes in some of these individual countries themselves? Speaker 200:14:21Thanks, Josh. In terms of international, the enrollment is now the same as our domestic one-step enrollment. Our ePassport, our e-chip capability on passports really opens up the opportunity for this one-step enrollment. It starts with the countries that we talked about. It is a blanket opportunity for all of those countries. We don't need to go country by country. They can enroll on their phone. They can enroll at the pod. First will come the pod. The phone will come just a little bit later this year. They have access to CLEAR lanes in the U.S. In terms of marketing, both partners, direct, corporate, we see opportunities to reach international travelers through all of those channels. Today, we are still focused on growing our domestic network, which only covers about 75% of U.S. traffic. I think we still have opportunities there. Our Clear One platform has been going international. Speaker 200:15:24As of today, we're focused from a CLEAR Plus lane still domestically. We're incredibly excited to grow this TAM. When you think about these international travelers, they don't have access. I'm sure we've all heard from our friends and colleagues overseas that the U.S. airport experience is not what they're used to. Certainly heading into the World Cup, we want to make our airports great and accessible for all highly vetted travelers. Speaker 200:15:57Got it. That's awesome. How are you thinking about the latest round of price increases that took effect July 1? This round has been more coordinated in terms of the different membership categories, and Family had the smallest price increase this time. Any color there in terms of what you expect around retention through this round of price increases? Thanks, guys. Speaker 300:16:18Hi, Josh. Thanks. Yes, you're right. I would say these pricing actions were more coordinated. I would say in the past, the decisions we took were really a step function to catch up for, if you will, some of the years where we had not taken price on Clear Plus in an effort to catch up to our value proposition. I would say our overall approach on pricing is really a goal to optimize bookings. We're obviously only a few weeks into the July 1 price increase, but retention thus far has been as we expected. Speaker 200:16:54Josh, if I can just add to that, you should expect a more disciplined and consistent pricing strategy out of us. It has clearly been more sporadic. Our focus on continuing to launch new products, of which you saw several this quarter, improve the member experience, add to the value proposition, and have a disciplined and consistent approach on pricing is something that we are focused on. Speaker 300:17:19The overall perspective on pricing is that we believe we have continued runway, and that's both through bringing our discounted members closer to standard pricing, and then also opportunities like CLEAR Concierge, which effectively brings the revenue per member up over time. Speaker 300:17:37Awesome. Thank you. I'll pass it along. Speaker 700:17:41Our next question is from Cory Carpenter with JPMorgan Chase & Co. Please proceed. Speaker 700:17:47Thanks for the question. Caryn, I had one for you and then a follow-up for Jen. I wanted to ask about the current administration. They've been quite vocal about their desire to improve the airport experience. We've already seen changes, such as shoes staying on through screening. Based on your conversations and time in Washington, what is the administration most focused on changing, and what role do you think Clear could play in this process? Thank you. Speaker 200:18:11Great question. I will say D.C. is one of my favorite cities of late. This administration clearly values public-private partnerships and companies' willingness to push innovation at no cost to taxpayers. That could not position Clear Secure any better. We do not take any money from the government. In fact, we share revenues at the federal, state, and local level, pre-check through our rev share with the Department of Homeland Security and TSA, and then at the airport level, well over $100 million this year alone. I think that they're focused on a few things. Certainly, driving security, which our biometrics and our future initiatives do really, really well. They definitely want to delight travelers. They understand that travel is an important part of the economy. One out of ten jobs are associated with travel. Speaker 200:19:09Many states and cities are very dependent on tourism, and specifically heading into the World Cup, making our airports great. You look around at Singapore, at Tokyo, at London, at Doha, where the World Cup was last year. These are highly digital, very personalized, seamless experiences. Partnering with the private sector to drive the innovation, to modernize our airports, to strengthen security, delight travelers. I would also say they're very focused on privacy, which is really important, and again, something that we are also focused on. Finally, I'd say they're focused on Made in America companies, which is music to our ears. I really think that over the next few years, you will see transformation in the travel experience, the airport experience, in a way that we really haven't seen much over the past 20 years. We are incredibly excited to partner with this administration to do that. Speaker 200:20:09Thank you. I think for you, Jen, just gross dollar retention did increase sequentially for the first time in 2023. Perhaps you could talk a bit about the drivers behind that and any impact Real ID had on the business in the quarter. Thank you. Speaker 300:20:24Sure. Maybe I'll start with the latter question, which is that Real ID did not have a meaningful impact on the business on the quarter or our results. From a GDR perspective, 87.3%, broadly in line with prior quarter. I would say, again, just to reiterate that that metric is an output of retention and pricing, and pricing impacts that metric on an increasing basis as we annualize a price increase over the first 12 months. Those are the kind of factors that are influencing that metric. I would say relative to last quarter, we had a modest 20 basis point benefit. Last quarter, Q1 versus Q1 of 2024, we were in the middle of our next generation ID upgrades. That did have a small impact on retention in Q1 of 2024 relative to this quarter. Speaker 300:21:21Great, thank you. Speaker 700:21:25Our next question is from Mark Kelley with Stifel. Please proceed. Speaker 700:21:31Great. Thanks very much. Good morning, everyone. Just two quick ones. Caryn, I know you're more focused on the domestic market at the moment, but I really find the international rollout interesting and would love to get a little bit more color, if I could, just about the roughly 2 million travelers that you called out, I think, on the last call. I guess, what do you expect adoption to be like across those countries? Will pricing be the same as in the U.S. market, or will it be a bit different? Any thoughts there would be great. Thank you. Speaker 200:22:04Yes. We haven't launched yet, so I don't want to make too many estimations before we see evidence. Let me tell you what I can say, which is pricing will be the same. Whether you are flying in from the UK and want to enroll with your passport on the phone, it's in the Clear app. It is the same experience and the same price. They can also sign up for as many concierges as they want, and we welcome that experience as well, which is something they're accustomed to, I think, in other airports. From an adoption perspective, certainly, I think partners will be important through this rollout. If you know we're partnered with Delta and United, and they're part of alliances, there's hotels. Speaker 200:22:49Certainly, we have a great partnership with Uber. There are lots of ways to communicate to travelers, not to mention through their companies and other ways to drive adoption. I would say we didn't incorporate crazy things into this year, but we definitely think that the opportunity set is enormous. We're going to start with these countries, and then we're going to roll out to many more over the upcoming months. We will keep you up. We think the increase in TAM, and again, we think heading into the World Cup, having this universal, predictable, frictionless experience is a huge opportunity for us. We'll definitely have more to say on it next quarter. Speaker 200:23:33OK. All right. Perfect. Just kind of sticking with the same theme, the fact that you didn't have to go country by country and get, you know, quote unquote, "sign-offs" from those countries, is that mostly just because the product will still be those travelers coming to the U.S., and it's more about the TSA and all the regulatory entities? Speaker 200:23:53Correct. Correct. Yeah. Let's remember, they're going to be using it outbound, right, through the CLEAR lanes. This is not about inbound and CBP. That is separate, right? This is outbound traffic today. It would be the same experience that they're having today. Speaker 200:24:10Either travel within the U.S. or folks traveling from the U.S. back to their home countries or other countries. All right. Perfect. Thanks so much. I appreciate it. Speaker 200:24:22Thank you. Speaker 700:24:25As a reminder, it is star one on your telephone keypad if you would like to ask a question. Our next question is from Michael Turrin with Wells Fargo. Please proceed. Speaker 700:24:37Hey, good morning. This is Ronit on for Michael. Just a question on the macro environment overall. A lot of airlines have reported flat to down forecasts through the rest of the year. Just wondering how you guys are thinking about the second half in terms of travel demand and what you're kind of expecting on a go-forward basis. Speaker 200:25:03Yeah. As I mentioned, this quarter, Clear had a record travel volume. That was in a time when travel volumes were pretty flat. I think that reflects the opportunity for us to continue to penetrate the U.S. travel population. As we just talked about, we can now add international travelers to that. As we look at the back half of the year, I do think actually the industry has become more optimistic about the trajectory for travel. I've continued to say it before COVID and certainly post-COVID, people love traveling. The experience economy continues to thrive. We continue to see penetration opportunities broadly. Certainly, we've talked historically about some underpenetrated cities. Now we add international. We continue to be excited about our opportunities, whether travel is up or down 1%. Speaker 300:25:59Just to clarify that, I mean, in Q2, the overall traffic volume was down about 0.5%. We obviously grew our member base by 7.5%. To Caryn's point, from a penetration perspective, we still have many airports that are on the lower end of the penetration curve. Ability to kind of grow things towards sales from there. Speaker 300:26:24Great. Just to follow up on that and kind of related, is this at all related to your new product cadence? It seems like you're really picking it up with products like Clear Concierge, and now you have the Real ID products rolling out. Is this what's driving the delta between the customer demand and your new member growth in terms of travel? Speaker 200:26:49I'll take your product rollout question, and then I'll turn it over to Michael. The increased cadence of product innovation and product launches that you see from us, whether it be Clear ID, international, or Concierge, are things that we had been working on for several years. I think, as I talked about, we were not able to unleash our full product portfolio that we wanted to. I think this administration has helped, as well as our great team. We are excited on both fronts about the product innovation and product launches. That is really not what has driven the growth that you saw in the quarter. Some of those are still in front of us from a product launch perspective. Speaker 200:27:27Yeah. I would just add that I think all of the efforts that we're making relative to product and technology and service are in concert with an overall view of how we can improve the travel experience broadly, because we think that's what will ultimately determine our members' loyalty and retention and ultimately drive the business. I think when you think about the next-gen ID upgrades, the NVs that we've rolled out, now international passports, the ability to have one-step enrollment, and then things like CLEAR Concierge, which are really a premium and differentiated experience in the airports, what we're really trying to do is make the experience frictionless and delightful for our members throughout the travel experience at the airports. That's what we're really focused on on that side of the business. Speaker 200:28:23Awesome. Thank you. Speaker 700:28:28Our next question is from Dana Telsey with Telsey Advisory Group. Please proceed. Speaker 700:28:34Hi. Good morning, everyone. Nice to see the progress, Caryn. As you think about some of these new programs that you've put out there, how are you planning member retention? How do you think about it? How are you thinking about pricing going forward? Given you mentioned sporadic in the past, do you think it is once a year, twice a year? Do these different engagements have different price points attached? How do you plan for that? Lastly, AI, any advancements there we should make note of? Thank you. Speaker 200:29:08Just in terms of retention, let me take it at a high level, and then I'll turn it over to Michael. I'll also talk to AI. It starts with a great member experience. We are massively focused on that, not only today's experience, but adding new products that drive that home-to-gate experience. I'll let Michael go deeper. What I will say on AI, and I think I said in the script, two pieces. AI and synthetic identities and all that you're hearing about, that makes true identity and total identity integrity more important than ever. The fact that we have this physical network has become more valuable than ever. We are expanding that physical network. I would also say, from an internal perspective, we have signs around here that say AI in every work stream every day. It can advantage our business on every line item. It can drive productivity. Speaker 200:30:03It can drive faster product launches. It can certainly drive margins and efficiency. We are driving that through every area of our business. I think it creates a huge top-line opportunity in C1, and you're seeing that. I think it certainly creates business opportunities as we think about how we run our business every day. I'll turn it over to Michael to talk more about retention and pricing. Speaker 200:30:27Yeah, thanks, Dana. I mean, I think the way we're looking at this is everything from enrollment all the way through the airport experience. A lot of that has been, how do we make sure that each piece of that, right, that we're always working to optimize and improve that? I think that is what gives us confidence in our ability to create that member experience that Caryn talked about. It's what gives us confidence to try and take a methodical and intentional approach to pricing, because the value proposition that we intend to offer to our members only improves. Being able to add on experiences like CLEAR Concierge, which we're expanding. We have 14 airports where it's active today. We'll continue to expand that so that for folks who need a little extra assistance or want a more premium experience, we can actually offer those kinds of products. Speaker 200:31:23In so doing, actually add not just to the price of any one product, but actually the set of products that we can offer to our members and then ultimately be a bigger part of their overall experience and obviously benefit from that in terms of being able to sell more products. I think we're trying to take a holistic look at what that member experience is. It really starts with what are those products that we can offer? What is the service that every one of our ambassadors offers to our members every day, which is a critical part of making the airport experience more pleasant? We're incredibly grateful to all of them. Yeah, and then continuing to think about different ways we can make the experience better through new products. Speaker 200:32:06Different travelers want different things, right? Where AI helps is really understanding our data better and being able to personalize. Some people want to be left alone and not talk to anybody, head down and go through. We all know those travelers. Some people are traveling with, you know, three kids, little kids—that used to be me—and you're trying to get through and have someone help you. Sometimes you just are running late and want to make sure you make your flight. We've all gotten calls here for, you know, can you help me? I'm in traffic on the Van Wyck. It's really just trying to personalize and customize and serve travelers how they want to be served. That could be with PreCheck only. That could be with a PreCheck bundle. That could be with a PreCheck bundle with Clear Plus plus Concierge. There's just so much. Speaker 200:32:50Driving innovation in the lane, we're incredibly excited and think there's so much to do to modernize airports and personalize a frictionless customer experience and strengthen security. Speaker 200:33:04Thank you. Speaker 700:33:07We have reached the end of our question and answer session. I would like to turn the conference back over to Caryn for closing remarks. Speaker 300:33:14Thank you for joining our second quarter earnings call. The expanding use cases and growing demand for the Clear Secure Identity Platform that we talked about today is incredibly exciting. Thank you.Read morePowered by