Petco Health and Wellness Q2 2027 Earnings Results & Report

Petco Health and Wellness EPS Results

• Actual EPS: $0.13
• Consensus EPS: $0.07
• Beat/Miss: Beat by +$0.06
• One Year Ago EPS: $0.05
• EPS Beat Rate: 5 of last 8 quarters

Petco Health and Wellness Revenue Results

• Actual Revenue: $1.49 billion
• Expected Revenue: $1.49 billion
• Beat/Miss: Missed by -$3.62 million
• YoY Revenue Growth: N/A

Petco Health and Wellness (NASDAQ:WOOF) is a pet health and wellness retailer that provides products, services and advice for companion animals. The company sells pet food, treats, supplies, toys, habitats and other merchandise for dogs, cats, fish, birds, reptiles and small animals through its retail stores and e-commerce platforms.

In addition to merchandise, Petco offers a range of services designed to support pet care, including veterinary care, grooming, training, vaccinations, nutrition guidance and adoption services. Its veterinary operations include general wellness care and other services delivered through in-store and standalone facilities, while its digital channels support shopping, appointment scheduling and pet-care resources.

Petco traces its roots to 1965 and serves customers primarily in the United States, with operations also extending to Mexico and Puerto Rico. The company is headquartered in San Diego, California, and has operated as a publicly traded company on the Nasdaq under the symbol WOOF since its initial public offering in 2021.

Petco Health and Wellness Q2 2027 Earnings Call Transcript

Key Takeaways

• Positive Sentiment: Petco reported its second consecutive quarter of positive comparable sales, with Q2 comps up 0.6% and sales slightly higher year over year at $1.5 billion. Adjusted EBITDA was $122 million, or $115 million excluding a $6.8 million tariff refund, exceeding the company’s outlook.
• Negative Sentiment: The national relaunch of Petco Perks drove point redemptions well above expectations, creating a mid-single-digit-million-dollar sales impact, particularly in services. Management says peak redemptions are behind the company, but expects the program’s personalization and loyalty benefits to become more meaningful in 2027.
• Positive Sentiment: Management highlighted improving trends in consumables, cat products, veterinary services, and cross-channel shopping. Veterinary visits and doctor days grew double digits, while Autoship is now being introduced in stores and the company plans to resume opening new veterinary hospitals in 2027.
• Positive Sentiment: Petco reaffirmed full-year guidance for sales ranging from flat to up 1.5% and adjusted EBITDA of $415 million to $430 million. Strong cash generation supported an additional $75 million voluntary debt repayment, bringing total debt paydown over the past nine months to $170 million.
• Negative Sentiment: The company continues to face a soft dog category, store closures, and manageable but rising supply-chain costs, including fuel and freight pressure. Growth investments in new assortments, private-label products, remodeled stores, and fresh food are expected to build gradually rather than produce a near-term step-change.

Presentation

[Operator]

Note, this event is being recorded. I would now like to turn the conference over to Roxanne Meyer, Vice President of Investor Relations and Treasury. Please go ahead.

[Roxanne Meyer, VP of Investor Relations and Treasury at Petco]

Good afternoon, and welcome to Petco's second quarter fiscal 2026 earnings conference call. Joining me on the call today are Joel Anderson, Petco's Chief Executive Officer, and Sabrina Simmons, Petco's Chief Financial Officer. In addition to the earnings release, we've posted a slide presentation on our website at ir.petco.com.

[Roxanne Meyer, VP of Investor Relations and Treasury at Petco]

I'd like to remind everyone that on this call, we will make certain forward-looking statements which are subject to a number of risks and uncertainties that could cause actual results to differ materially from such statements. These risks and uncertainties include those set out in our earnings materials and SEC filings.

[Roxanne Meyer, VP of Investor Relations and Treasury at Petco]

In addition, on today's call, we will refer to certain non-GAAP financial measures. Reconciliations of these measures can be found in our earnings release, presentation, and SEC filings. With that, I'll turn the call over to Joel.

[Joel Anderson, CEO at Petco]

Thank you, Roxanne, and good afternoon, everyone. Thank you for joining us to discuss our second quarter results. Our focus this quarter was on accelerating progress across our phase three Reach for the Sky strategy. The team successfully gained traction across all four of our strategic pillars, and we delivered solid profitability relative to our financial outlook.

[Joel Anderson, CEO at Petco]

For the quarter, we delivered positive comps for the second quarter in a row. Sales were $1.5 billion and Adjusted EBITDA was $122 million, which included a net tariff refund of $6.8 million. As noted in our earnings release today, we voluntarily prepaid an additional $75 million in debt on September 1 given our solid results, healthy cash generation, and importantly, our confidence as we head into the second half, which Sabrina will discuss shortly.

[Joel Anderson, CEO at Petco]

Before reviewing our second quarter accomplishments and strategic initiatives, I want to spend a few moments on our top-line results. During the quarter, we hit a major milestone in our phase three strategy by relaunching our customer membership program, Petco Perks. This relaunch made point redemption significantly easier for our members, removing the friction that limited their prior engagement.

[Joel Anderson, CEO at Petco]

As I noted last quarter, this change was exceptionally well-received in our pilot. Following the national rollout in late January, customer point redemption volumes far exceeded our initial projections.

[Joel Anderson, CEO at Petco]

While this demonstrated incredible customer engagement, it also had a negative impact on our Q2 net sales, particularly in our services business. To give you some context of our underlying momentum, prior to the nationwide membership rollout, our sales and comp run rates were ahead of our Q2 outlook.

[Joel Anderson, CEO at Petco]

We acted swiftly to deploy post-launch guardrails on redemption velocity with peak redemptions now behind us. With a clear path for progress, we can now focus on unlocking the program's most powerful component over the coming quarters, personalization and loyalty. We expect our new membership program to serve as a key catalyst that supports our long-term growth, and we are encouraged by early personalized offer tests.

[Joel Anderson, CEO at Petco]

The balance of the year will be focused on these capabilities, and we expect a positive impact to emerge in 2027. Turning to our initiatives. At the half-year mark, we are holding true to our commitments. We are successfully adding newness and innovation, improving our digital capabilities, investing in our vet hospitals, and connecting services to the center of the store. I am pleased to report that our core strategies are gaining traction.

[Joel Anderson, CEO at Petco]

In addition to our ongoing strength in services, the underlying health of our business is also visible in consumables, where we saw positive growth. Today, I will focus on two areas. First, how our commitment to newness and anticipating trends is actively fueling our growth engine, and second, how we are beginning to demonstrate the unique power of the ecosystem we have built.

[Joel Anderson, CEO at Petco]

First, on newness. Cat continues to be a standout growth category. We remain ahead of the curve by looking far beyond basic nutrition to serve cat parents. Recent industry data shows kitten-owning households surpassed puppy households starting in spring 2026.

[Joel Anderson, CEO at Petco]

This demographic shift creates a massive opportunity for us to capture market share by serving these cat parents holistically across consumables, supplies, vet care, and in grooming products.

[Joel Anderson, CEO at Petco]

In the second quarter, we introduced new high-impact brands that resonate strongly with cat parents, generating nice gains across consumables, supplements, bedding, and furniture. A key highlight was cat treats. Strong performance was powered by a significant number of new SKUs with high brand awareness.

[Joel Anderson, CEO at Petco]

We also launched our private label, Cat Candy Shop, for cat treats, which not only was a huge success, but demonstrated the opportunity behind our own brands. As we look ahead, we are optimistic about the possibilities to grow our share in the cat category and expect momentum to only build in the second half, which I will elaborate on shortly.

[Joel Anderson, CEO at Petco]

In addition, companion animal is a highly differentiated category where our physical store provides a distinct competitive advantage that uniquely sets us apart from online-only and big box peers while diversifying our animal exposure. In the second quarter, we saw particular strength in live reptiles, which in turn fueled gains in reptile food and supplies.

[Joel Anderson, CEO at Petco]

We also continue to see growth in the gardening with your pets category, driven by potted houseplants and pet-friendly garden seeds. Beyond driving top-line growth, companion animals are at the center of our experiential merchandising strategy.

[Joel Anderson, CEO at Petco]

They allow us to engage customers during important cultural moments like the World Cup. An example of this is the Piggy Cup we held in the majority of our stores in July, featuring guinea pigs competing in soccer matches.

[Joel Anderson, CEO at Petco]

This is a perfect bridge to the second area I want to highlight, the power of our fully integrated omni-channel ecosystem. As a reminder, our multi-channel customers, meaning those who shop us online, in stores, and utilize our services, generate a 5x higher NSPAC than single-channel customers.

[Joel Anderson, CEO at Petco]

Consequently, we are laser-focused on initiatives that deepen these multi-channel relationships across our ecosystems. First, I am pleased to share that we have officially rolled out our Autoship sign-up capabilities across our physical store locations.

[Joel Anderson, CEO at Petco]

It has been amazing to me as I traveled stores how few of our regular customers were aware of our ability to provide this service to them. The rebranding alone has made a meaningful improvement in awareness. Online, Autoship is already a successful and sticky business where it accounts for roughly half of our digital sales.

[Joel Anderson, CEO at Petco]

These digital customers typically spend 2-3x more than non-Autoship customers. While we are still in the very early innings of this deployment, bringing this capability into stores represents a massive long-term opportunity for us to grow NSPAC with our large population of infrequent store shoppers.

[Joel Anderson, CEO at Petco]

We look forward to leveraging it to encourage behaviors like BOPIS and unlocking Autoship for grooming customers who do not use Petco for their daily food needs. Ultimately, this should strengthen the most predictable, recurring parts of our business, support our future growth while making it easier for our customers to interact with Petco.

[Joel Anderson, CEO at Petco]

This is simply another example of how we are leveraging the many differentiating attributes only Petco is delivering. Next, our veterinary business continues to deliver strong results. In the second quarter, our hospital sales productivity continued to improve.

[Joel Anderson, CEO at Petco]

This was highlighted by double-digit growth in total pet visits. We also expanded doctor days by double digits to better meet demand. Bottom line, we are growing pet visits, including dogs, in an environment where adoptions are down industry-wide. A reminder, our wholly-owned vet hospital model is a key differentiator versus peers and is scaled at approximately 300 locations.

[Joel Anderson, CEO at Petco]

Because we own these hospitals, our strategic priorities are aligned between our hospitals and the center of our store. Unlike our peers, our veterinarians and store partners are all Petco employees.

[Joel Anderson, CEO at Petco]

They are increasingly working together to serve our pet parents holistically and are focused on maximizing the productivity of the entire box. As a reminder, last quarter I shared with you that we expect to begin to open additional vet hospitals in 2027.

[Joel Anderson, CEO at Petco]

This initiative remains on track, and I look forward to discussing the growth opportunity with you more on the Q3 earnings call. Our vet diet business perfectly illustrates these ecosystem synergies. By leveraging our in-store vets to recommend prescription nutrition, we are uniquely positioned to capture a larger share of wallet. In the second quarter, vet diet sales for both dogs and cats grew double digits versus last year.

[Joel Anderson, CEO at Petco]

It is a great example of the many cross-shop opportunities available to Petco as we better utilize the ecosystem of services, product, and digital. Now, let us talk about how we are evolving the ecosystem even further.

[Joel Anderson, CEO at Petco]

We are applying deep insights about our core customer, Passionate Explorer, to elevate our in-store experience and drive traffic. Since I joined, the leadership team and I have been testing a new store prototype.

[Joel Anderson, CEO at Petco]

After several iterations, we have landed on a format that better resonates with our customer. In May, we launched this new store format across a seven-store market test. Built on increased discovery, enjoyment, and store associate expertise, this format is designed to strengthen customer connectivity and trust.

[Joel Anderson, CEO at Petco]

We have introduced several enhanced features to these locations with the goal of delivering a best-in-class retail environment for our customers. Some of the enhancements include interactive companion animal habitats that encourage exploration, Petco-exclusive brand collaborations, and several impulse buying opportunities.

[Joel Anderson, CEO at Petco]

From a service perspective, we invested in dedicated front-of-store labor and integrated consultative nutrition advice directly into our grooming salons. These results thus far are highly encouraging. We are seeing a sizable lift in both new and reactivated customers, higher transaction counts, and larger basket sizes, driving strong comp sales. We are also seeing a lift to margins.

[Joel Anderson, CEO at Petco]

These improved metrics are backed by exceptional customer feedback. It aligns with the lift we are seeing in our net promoter score, which improved by hundreds of basis points nearly overnight. We will continue to validate these test results through the balance of the year as we expedite a few more remodels ahead of identifying the stores that would benefit from this layout beginning in 2027.

[Joel Anderson, CEO at Petco]

In my opinion, we have not been the best custodians of the physical part of our brand. I am committed to fixing that, and this recent market makeover has given all of us on the management team a true shot in the arm as we commit to regaining lost market share. It is also a great example of how we are investing in the long-term health of the Petco brand. Petco brand is strong and really resonates when we deliver an amazing environment.

[Joel Anderson, CEO at Petco]

Looking ahead, I would like to discuss where we see outsized opportunity for the second half and the third quarter in particular. First, we expect to sustain our momentum in fresh and frozen. Historically, this category has been dominated by natural brands, with mixed adoption from the vet community.

[Joel Anderson, CEO at Petco]

We are thrilled to partner with Hill's Pet Nutrition and their entry into the fresh dog food category with their Q3 launch of Science Diet Single Protein dog food rolls. We expect to complete our rollout by year-end. Yet another example of newness and being on trend.

[Joel Anderson, CEO at Petco]

We are adding in-store chillers across the majority of our locations to support this premium offering. As veterinary-backed fresh food begins to take off, this partnership serves as a powerful incremental growth lever.

[Joel Anderson, CEO at Petco]

Advantageously, our integrated model allows our veterinarians to recommend the science-backed nutrition while we capture the purchase in the middle of our store and expand our share of wallet. Second, turning to our inventory investments. As our merchandising initiatives roll out gradually and build throughout the year, we expect inventory to increasingly reflect a higher mix of optimized go-forward product.

[Joel Anderson, CEO at Petco]

This should support an improving sales trend in the back half. Towards the end of the second quarter, we invested a portion of our tariff refund to support the acceleration of our merchandising strategy. As a result, we expect to exit Q3 with increased newness in our go-forward assortment compared to Q2. This transition includes ramp of our own brand offerings and supplies.

[Joel Anderson, CEO at Petco]

Third, looking at the supplies category specifically, we expect progress in Q3 driven by a stronger in-stock position compared to last year and our work to address assortment gaps. We are accelerating own brand innovation across both dog and cat products. This month, we are excited to introduce fresh assortments in bedding and cleanup.

[Joel Anderson, CEO at Petco]

Additionally, we are leaning into expanding the travel category with new carriers, strollers, and backpacks. Overall, we expect the pace of newness and supplies to build throughout Q3 and the second half. Fourth, we are maximizing the power of our physical footprint through retailtainment events that highly appeal to our Passionate Explorer.

[Joel Anderson, CEO at Petco]

These in-store activations tap into seasonal milestones and local community moments, differentiate Petco, bring excitement to our sales floor, and build lasting connections with pet parents and their pets. In Q3, we have an exciting lineup.

[Joel Anderson, CEO at Petco]

In early August, we partnered with Hill's for the national Clear The Shelters adoption drive, which serves as a powerful funnel to acquire new pet parents, customers. Later in August, we offered a free pumpkin spice latte pup cup in our stores, timed with the seasonal return of the human version at Starbucks.

[Joel Anderson, CEO at Petco]

September brings Septem-purr, a dedicated celebration of cats featuring exclusive product launches, three consecutive Meow Market food tasting weekends, and bringing back Catch Mews hide and seek activity for kids.

[Joel Anderson, CEO at Petco]

Looking ahead to October, we will host Halloween photo opportunities and even a costume party. All of these events are a benefit to store traffic and provide an in-store selling opportunity for our associates.

[Joel Anderson, CEO at Petco]

In summary, we expect initiatives such as the Hill's Science Diet rollout, leaning into cat, increased inventory in our go-forward strategy, newness in supplies, including own brands, and community-building retailtainment events in stores to serve as key drivers that will help fuel sales in Q3 and beyond.

[Joel Anderson, CEO at Petco]

Petco is truly beginning to play offense again, yet we are doing so with discipline. While the sales ramp may be measured, facts will be there to ensure the growth is sustainable and will build in 2027 and beyond. Separately, I also want to highlight the appointment of Jeff Naylor to the Petco Board of Directors last month and as chair of the Audit Committee.

[Joel Anderson, CEO at Petco]

Many of you know him from his time as the Chief Financial Officer of The TJX Companies, Inc. I am confident his financial acumen will serve to strengthen our economic model and help create long-term value for shareholders.

[Joel Anderson, CEO at Petco]

Jeff is another example of the number of great retail leaders joining because they believe in the Petco brand and the future in front of us. In conclusion, we are continuing to make progress on our Reach for the Sky strategy and are focused on driving the business forward. The initial friction related to the peak point redemption from our membership relaunch is behind us. Our operational core is strong.

[Joel Anderson, CEO at Petco]

Our green shoots of success are building, and our ongoing catalysts for the back half, combined with the investments we are making in our growth, give us confidence in our reiterated outlook.

[Joel Anderson, CEO at Petco]

I want to express my deep appreciation to the entire Petco team for their disciplined execution and unwavering dedication to the pets and pet parents we serve. I especially want to give a big shout-out to our many partners in the stores.

[Joel Anderson, CEO at Petco]

They have been passionate about the changes and have executed with relentless energy as we have pivoted to find success. Your commitment to our core customer is amazing, and I thank you personally for making a difference in the lives of millions of pets and their pet parents. With that, I'll turn the call over to Sabrina to take you through the financial details.

[Sabrina Simmons, CFO at Petco]

Thank you, Joel. Good afternoon, everyone. During the second quarter, despite the membership launch learning Joel touched on, we're pleased to deliver another quarter of positive comp and deliver on our bottom-line commitments as we execute on our economic model.

[Sabrina Simmons, CFO at Petco]

Looking ahead, we remain focused on achieving our full-year sales and Adjusted EBITDA guidance. Turning to second quarter results. Net sales were up slightly to last year at $1.5 billion. Importantly, Q2 marked our second consecutive quarter of positive comps with a 0.6% comp, underscoring that our initiatives across our four growth pillars are beginning to take hold.

[Sabrina Simmons, CFO at Petco]

During the quarter, we had one net store closure, and we ended the quarter with 1,377 stores in the U.S. Moving on to margin results. Second quarter gross profit dollars were $591 million, while our gross margin rate expanded 37 basis points to 39.7%.

[Sabrina Simmons, CFO at Petco]

This includes a benefit of $6.8 million in net tariff refunds. Without this net tariff refund, our Q2 normalized gross margin rate was about flat compared to the prior year. We were particularly pleased with the results, given we were comping against our peak quarterly gross margin performance in Q2 last year.

[Sabrina Simmons, CFO at Petco]

Regarding tariffs, as a reminder, our own brand imports represent only about 5% of our total cost of sales. We received substantially all anticipated tariff refunds in the second quarter. We reinvested a portion of the refund to propel the repositioning of our new assortments for future growth by more aggressively moving through legacy inventory. Additionally, a small amount served to offset incremental fuel and tariff costs in Q2.

[Sabrina Simmons, CFO at Petco]

The remaining $6.8 million net benefit, which was all recognized in Q2 gross margin as mentioned, will help provide flexibility to both potentially invest in our business for growth, as well as offset some continuing headwinds in supply chain in the second half. Moving on to expenses.

[Sabrina Simmons, CFO at Petco]

For the quarter, SG&A was $543 million or 36.5% of net sales. Despite lapping last year's approximate $9 million benefit in SG&A from an actuarial true-up, expenses were only up $1 million versus the prior year, serving as evidence of our expense discipline.

[Sabrina Simmons, CFO at Petco]

For Q2, our operating profit was $48 million or 3.2% of net sales versus $43 million or 2.9% of net sales last year. Our Adjusted EBITDA, which includes the incremental net tariff refund of $6.8 million, was $122 million or 8.2% of net sales.

[Sabrina Simmons, CFO at Petco]

We're pleased that our normalized Adjusted EBITDA without the net tariff refund landed above last year and above our outlook at $115 million. Moving on to the balance sheet and cash flow. Second quarter ending inventory was down 1% year-over-year on top of a 9.5% decline last year, reflecting our ongoing discipline and execution.

[Sabrina Simmons, CFO at Petco]

Free cash flow increased $51 million year to date, and we ended the quarter with a cash balance of $293 million, an increase of over $100 million versus the second quarter last year. Total liquidity for the second quarter was $781 million, up nearly $100 million versus the prior year. At quarter end, total debt was $1.48 billion, down $113 million compared to Q2 last year. Importantly, we remain laser-focused on our goal of reducing our leverage ratio to 2 times.

[Sabrina Simmons, CFO at Petco]

Underscoring that commitment, given our strong year-to-date cash generation, coupled with our confidence in the second half, we announced today an additional voluntary debt repayment of $75 million, which will be reflected on our third quarter balance sheet. With this repayment, total pay down over the last nine months equates to $170 million.

[Sabrina Simmons, CFO at Petco]

And now turning to our outlook. We are committed to remaining agile and delivering on our financial commitments this year as we balance navigating a choppy external environment alongside investing responsibly behind our growth strategies. As such, we are pleased to affirm our full year sales and Adjusted EBITDA outlook.

[Sabrina Simmons, CFO at Petco]

Specifically, we continue to expect net sales of flat to up 1.5% compared to last year, as the impact from our growth initiatives continues to build in the second half. We continue to expect Adjusted EBITDA to be between $415 million and $430 million.

[Sabrina Simmons, CFO at Petco]

Given our solid profit performance in the first half of the year, our outlook provides us the flexibility to continue investing behind our growth initiatives in the second half, while also absorbing some ongoing supply chain headwinds. Moving on to the third quarter, we expect sales growth of 0.4%-1% year-over-year.

[Sabrina Simmons, CFO at Petco]

We expect Adjusted EBITDA to be between $100 million and $103 million. With regards to other line items, we now expect net interest expense to be about $122 million, down from $125 million, given we're now incorporating our $75 million debt repayment. Depreciation and amortization about $200 million.

[Sabrina Simmons, CFO at Petco]

Capital expenditures of about $140 million, with an ongoing focus on ROIC. Net store closures between 15 and 20. In closing, I want to thank our teams for their dedication and discipline in executing our strategic initiatives.

[Sabrina Simmons, CFO at Petco]

Q2 marks our seventh consecutive quarter of delivering on our profitability and cash flow goals, allowing us to significantly bring down our overall leverage. We look forward to continuing on this improving trajectory. We will now open up the call for your questions.

[Operator]

We will now begin the question and answer session. We ask that you please limit yourself to one question and one follow-up. To ask a question, you may press star then one on your telephone keypad. If you're using a speakerphone, please pick up your handset before pressing the keys.

[Operator]

If at any time your question has been addressed and you would like to withdraw your question, please press star then two. At this time, we will pause momentarily to assemble our roster. The first question today comes from Michael Lasser with UBS. Please go ahead.

[Michael Lasser, Analyst at UBS]

Good evening. Thank you so much for taking my question. Obviously, there's been a lot of work done by Petco in the last year and a half or so. Are you seeing evidence that the customer count is inflecting?

[Michael Lasser, Analyst at UBS]

To what degree is getting to the next phase of the transformation dependent on seeing this inflection in customers? You can only sell so much to your existing customer base. Thank you very much.

[Joel Anderson, CEO at Petco]

Yeah. Hey, thanks, Michael. Look, we actually did see that inflection in Q2 of our total customer base, actually growing slightly. That's, call it a good start to having reached the bottom and start to grow from there.

[Joel Anderson, CEO at Petco]

As to part of your second part of the question, the only area I'd probably correct you a little bit is, I think what I've discovered more than anything in the last, let's call it six months especially, is even without customer growth, we see an incredible opportunity to do a better job of migrating our customers across all three pieces of our business, meaning digital, stores, and services.

[Joel Anderson, CEO at Petco]

We have a number of customers that use Petco infrequently, and so the opportunity to grow their NSPAC, we think is a really big opportunity for us. That, combined with the customer count starting to grow, are two big inflection points we've uncovered here in 2026.

[Michael Lasser, Analyst at UBS]

Understood. Thank you very much for that. My follow-up question is, can you size the impact from the points transition? You mentioned that you believe it's behind you, but how will the changing economics of your most loyal customer base impact the remainder of the year and really into 2027? Thank you very much.

[Sabrina Simmons, CFO at Petco]

Hey, Michael, it's Sabrina. In terms of size of impact, I think you could back into the ballpark. So what we've said is that we feel very confident that prior to the launch of the membership program, we were tracking to above our outlook, which was about 0.3%. We just reported sales about flat, slightly up about flat. So if you do that math, that delta gets you to kind of a mid-single digit millions of impact.

[Joel Anderson, CEO at Petco]

Yeah. As for the customer, just a reminder for everybody, getting our membership program launched, we really had to remove a lot of friction, both for our customers and for our associates. That we noticed in the pilot, and that also proved true in the national rollout.

[Joel Anderson, CEO at Petco]

So really pleased with that, Michael. Now we really turn to the big benefits of a membership program, that's loyalty and personalized offers. So excited to move to that phase next. That'll really help maintain and grow our most important customers. Thanks, Michael.

[Michael Lasser, Analyst at UBS]

Thank you.

[Operator]

The next question comes from Kate McShane with Goldman Sachs. Please go ahead.

[Kate McShane, Analyst at Goldman Sachs]

Hi. Good afternoon. Thanks for taking our question. We wanted to first ask about just what you're seeing with regards to the pricing environment and promotions. Obviously, there's been quite a few companies that have reported talking about taking tariff refunds and using it to invest in price, not just this quarter, but into the back half. How should we think about you competing against this for the rest of the year?

[Joel Anderson, CEO at Petco]

Yeah. Thanks, Kate. Yeah, so we've seen that as well, but I would tell you, as far as it relates to the pet space, it's an area we're constantly evaluating the pricing in the market. While price is important, it's not the only lever for Petco.

[Joel Anderson, CEO at Petco]

We must remain price competitive, but we also have an experience ecosystem that really drives the differentiation. It's why we've been leaning in on differentiated product and newness, in-store events. Our services is differentiated. Companion animal, opportunity to grow that. So as it relates to price, it's been relatively stable so far, but it is something we watch every week.

[Kate McShane, Analyst at Goldman Sachs]

Okay. Then our second question is just about the seven stores you've mentioned. What is the ultimate strategy there? Is it going forward, whatever stores you open, will be more of the newer concept, or can we expect some remodels in this new format that you're seeing comp lift and margin improvement?

[Joel Anderson, CEO at Petco]

I was having a little trouble hearing you, but I think you're asking about what's the strategy with the new store, or with the-

[Kate McShane, Analyst at Goldman Sachs]

Remodel

[Joel Anderson, CEO at Petco]

the remodel. Clearly, we're still in the very early innings of that. It's something we've been working on for a while. While we're really pleased with the initial results, we've got to keep testing that to make sure that we are not getting any false positives or false negatives.

[Joel Anderson, CEO at Petco]

Specifically, we are fast-forwarding a couple more remodels this year so that we get some more tests out there. We are going to open a couple new stores this year with the new format. I think as we continue to move forward and gain more confidence in the early results, this will be the format you'll see from us going forward, and it'll certainly be in some of the new stores later this year.

[Sabrina Simmons, CFO at Petco]

What I would add to that is, what's exciting is we're going to find learnings from these remodels that we can apply to our fleet. It doesn't have to, you know, be full remodels across the board. I think there's going to be some good learnings of what works for our customers, what's driving their satisfaction, and some of these changes can be low capital, no capital decisions we make based on the learnings.

[Joel Anderson, CEO at Petco]

Thanks, Kate.

[Kate McShane, Analyst at Goldman Sachs]

Thank you.

[Operator]

The next question comes from Kaumil Gajrawala with Jefferies. Please go ahead.

[Kaumil Gajrawala, Analyst at Jefferies]

Everybody, good evening. I guess a couple things to dig into. Sabrina, I think you gave some, at least the first question, which was on these new store remodels/openings. No change to the CapEx guidance, this is just some of it is either low capital required or it is just not big enough yet. Is that the right way to think about it?

[Sabrina Simmons, CFO at Petco]

We are juggling some projects, so we have a little bit of fallout and we are adding a little bit, Kaumil. So more to come if we need to do any revisions, but all of it would be very marginal if we were doing that.

[Joel Anderson, CEO at Petco]

Certainly no change for 2026.

[Kaumil Gajrawala, Analyst at Jefferies]

Got it. Okay, useful. Then, I think it's interesting to sort of revisit the strategy on the vet clinics or the, you know, animal hospitals. You sort of mentioned, you know, there was a time where you intentionally throttled back, it was the right thing to do at that time. Now it looks like maybe the pendulum is swinging the other way.

[Kaumil Gajrawala, Analyst at Jefferies]

Does the P&L look the same as it did, where it was, you know, 3 years, maybe 5, sometimes before breakeven, and you had to manage the vintages of these things, or are you maybe operating it in a different way? Or the improvement in the store conditions suggest that the general trajectory to profitability for these changes are, is earlier than it used to be?

[Joel Anderson, CEO at Petco]

Yeah, I mean, obviously, as I said in my prepared remarks, we're still on track to start to open new hospitals in 2027. I take that as a sign that we continue to make progress in the productivity of our hospitals, and especially the existing fleet, which gives us confidence that as we open hospitals in 2027, that we've, you know, got an improved profile on profitability.

[Joel Anderson, CEO at Petco]

Having said that, we no longer break out the hospital separately, and that's because we really have to look at the impact on the box overall. That's the area I'm probably most pleased on, the ecosystem that happens when we add a hospital to an existing store. They really work hand in hand together, and that progress we're making is continuing to prove out to be positive.

[Sabrina Simmons, CFO at Petco]

Yeah, and just to underscore what Joel said, we're definitely focused on shortening maturity curves, especially in the newer vintages of the vet hospitals. So we're applying all those learnings to all go-forward vet hospitals. So there, too, there's a lot of good continuous improvement.

[Kaumil Gajrawala, Analyst at Jefferies]

Got it. Thank you.

[Joel Anderson, CEO at Petco]

Thank you.

[Operator]

The next question comes from Peter Benedict with Baird. Please go ahead.

[Peter Benedict, Analyst at Baird]

Oh, hey, guys. Thanks for taking the questions. First one around kind of the cat business. Good to hear the momentum there. Can you maybe frame up maybe the share of what cat represents, percentage of your consumables or supplies? Any perspective on kind of where that is versus history? Just trying to get a sense for what's possible in terms of the cat impact.

[Joel Anderson, CEO at Petco]

Yeah, for competitive reasons, I don't know that I want to go that low, Peter. But, having said that, I would say to you, take the cat growth in a couple ways. One, it's just a great example of how we have gotten so much better about being on trend and chasing long-term demographic shifts.

[Joel Anderson, CEO at Petco]

This is an area that was growing for a while. I gave you several examples in my prepared remarks of, across all of cat, how we're really driving the business. Seeing it continue to grow shows that we are on the right trend, and I feel really good about the progress we're making with cat. What we are seeing is that we are growing above the market overall and pleased to continue to see the growth in cat.

[Peter Benedict, Analyst at Baird]

That's helpful, Joel. Then I guess related to that, maybe on the dog front, do you feel like the dog business is stabilized? Is it getting worse? Is it getting better? Just kind of peel back the onion there, what you're seeing in the dog business.

[Joel Anderson, CEO at Petco]

Yeah. Look, the dog business is still soft. Adoptions are down slightly. I think the forecast for it that, we look at many different sources, see that starting to rebound in 2027. But, I think it just shows for you why it's so important to be diversified. With us having great trends in cat, really growing companion animal, our services business is growing.

[Joel Anderson, CEO at Petco]

We've got a lot of diversification to not rely solely on dog. But I will tell you, the newness we're bringing in is resonating with the customer, and we feel really good that we're positioned when the macro side of it changes. I've said many times, self-help year for Petco, and we are continuing to fix our dog business, and we'll be ready to grow even faster when the market turns around.

[Peter Benedict, Analyst at Baird]

Understood. Thanks for the perspective. Good luck.

[Joel Anderson, CEO at Petco]

Yeah. Thanks, Peter.

[Operator]

The next question comes from Steven Zaccone with Citi. Please go ahead.

[Steven Zaccone, Analyst at Citi]

Great. Good afternoon. Thanks so much for taking my question. I wanted to drill down on the category performance. Joel, maybe could you help us understand how consumable, it sounds like it was positive, but just how that performed relative to expectation. And as we think about the second half of the year, are there differences in what's driving the comp in terms of consumables versus supplies and services?

[Joel Anderson, CEO at Petco]

Well, look, we've been working really hard, and we've really been focused on consumables. It is our largest piece of the business. And I think getting consumables to a positive comp is a great sign of the hard work starting to pay off. It also shows you that the strategy is working, and consumables is a traffic driver for us.

[Joel Anderson, CEO at Petco]

So as consumables improve, so will the other parts of the business with it. So really pleased with consumables, and we expect to continue to make more progress with that. And I think I gave you some really good examples of what's coming in the back half of the year.

[Steven Zaccone, Analyst at Citi]

Okay, great. Sabrina, a question on gross margin. You sound like flat ex the tariffs. How should we think about puts and takes for the second half of the year? We've heard about higher freight across retail, but how should we think about puts and takes on gross margin for the second half?

[Sabrina Simmons, CFO at Petco]

We are still very focused on delivering healthy margins for the year. There's always some pressures coming in and then some opportunities. So, for example, as Joel has been talking about, and we've discussed all year long, we are still focused on making improvements in our own brands.

[Sabrina Simmons, CFO at Petco]

That started out a little slower than we thought, but it's gaining momentum now. We've had some really great wins with relaunching brands like So Phresh, and as you guys all know, those private label brands carry with them very nice margins. We have quite a few levers that we're focused on as we march forward, but the overarching goal is that for the full year, we deliver healthy margins.

[Steven Zaccone, Analyst at Citi]

Okay. Understood. Best luck on the back half. Thanks very much.

[Sabrina Simmons, CFO at Petco]

Thanks, Steve.

[Joel Anderson, CEO at Petco]

Thanks.

[Operator]

The next question comes from Oliver Wintermantel with Evercore ISI. Please go ahead.

[Oliver Wintermantel, Analyst at Evercore ISI]

Yeah. Thanks, guys. You called out absorbing ongoing supply chain headwinds in the second half. Can you maybe give us a little bit more details on that, maybe a dollar or basis point number on what it is? Is it freight, tariff cost, or is it labor cost? A little bit more detail would be helpful. Thank you.

[Sabrina Simmons, CFO at Petco]

Yeah, I would put this in the category of kind of normal, manageable headwind. Versus the beginning of the year, the only reason I'm calling it out, and this is a well-known fact, not anything specific to Petco. But versus the beginning of the year when there was no Middle East conflict, of course, there's pressure on things like fuel, et cetera, in particular.

[Sabrina Simmons, CFO at Petco]

Again, I definitely want to put it in perspective that we feel like, sure, there are some headwinds, but it's under the camp of manageable. And really what we're excited about is that we've delivered nice profitability in the first half.

[Sabrina Simmons, CFO at Petco]

Now as we enter the second half, while reaffirming our full year Adjusted EBITDA guide, we have kind of earned the right to have the flexibility to both absorb and offset some of these headwinds, but most importantly, also look to options to invest in our business.

[Oliver Wintermantel, Analyst at Evercore ISI]

Got it. Then just a clarification question. What did you guys mention on the reinvestment in tariffs? Did you say, was that lowering prices to sell through older inventory? Maybe a second, just overall environment of pricing and promos. Thank you very much.

[Sabrina Simmons, CFO at Petco]

Yeah, on the first part, yes. So what we took the opportunity to do is to really emphasize, we want to expedite our new strategy and get our new assortments in. So we really took an opportunity to expedite moving through our older legacy inventory, whether that be through more aggressive clearance, whether it be through some write-offs. So that was an important part of the strategy. So as we enter Q2, we have the opportunity to now bring in fresh inventory in line with our new assortment strategy.

[Oliver Wintermantel, Analyst at Evercore ISI]

Got it. Thanks very much, and good luck.

[Operator]

The next question comes from Steven Forbes with Guggenheim. Please go ahead.

[Steven Forbes, Analyst at Guggenheim]

Good evening, Joel, Sabrina. Joel, you mentioned expectations around capturing a vet-led fresh food sale in the prepared remarks. I was curious if you could maybe just give us a high-level commentary on how the cross-selling strategies are evolving here, and maybe expectations for them to build into the back half of the year.

[Steven Forbes, Analyst at Guggenheim]

Then, I do not know if you maybe start that by framing up for us today, what percentage of your customers shop more than one segment, digital store or services, and how do you sort of expect that penetration to build? How rapidly could it evolve here as we look out over the next couple of years?

[Joel Anderson, CEO at Petco]

Yeah, look, I think the vet-led, and specifically we are talking about Hill's Science Diet here. It is an example, Steve, A, of being on trend and being one of the first to market with it. But it is also something that our vets are very excited about, as an alternative to offering that they can suggest to our customers.

[Joel Anderson, CEO at Petco]

The fact that our vets are all owned by Petco or Petco employees is just a great example of just the cross-functional nature of veterinarian services and center of store. We are really pleased. That is just starting to roll out here in the next couple of weeks. Overall, fresh and frozen are key business for us. We have been a leader in that for a while. We added freezers in the first half of the year, and now we are adding the chillers to support this.

[Joel Anderson, CEO at Petco]

It is also a customer that shops more frequently. So a lot of options now for our customer, and Petco is really being seen as a place to go and get fresh and frozen. Then, our percent of shoppers that are across all three channels is still a very, very small number, Steve. The opportunity is huge. The strategy is working.

[Joel Anderson, CEO at Petco]

Now we are kind of in that execution phase of phase 3. We have experimented on a lot of things in the first half. We have gotten traction on several of them. But I think the real opportunity is really targeting customers that use us only in one of the three areas, and getting them to two first and then to all three eventually is the real opportunity. But it is still a very small piece of our overall customer base, Steve.

[Steven Forbes, Analyst at Guggenheim]

Then maybe just a quick follow-up. I believe e-commerce sales last quarter returned to positive growth. Maybe correct me if I am wrong there. But how did e-commerce perform in the quarter? Maybe just revisit the strategic goals with the digital offering and how you expect to drive share via that channel going forward.

[Sabrina Simmons, CFO at Petco]

Yeah. We don't segment report, as you know. But for sure, we're pleased with how the e-com business is performing. Now, remember last year, we talked about, with you all, how that channel had the most cleanup of unprofitable sales. So we're really thrilled to see this year a comeback, but in a very healthy way with strong margins. So, all that hard work is definitely paying off, and we're pleased we're on track there.

[Steven Forbes, Analyst at Guggenheim]

Thank you.

[Joel Anderson, CEO at Petco]

Thanks, Steve.

[Operator]

The next question comes from Simeon Gutman with Morgan Stanley. Please go ahead.

[Simeon Gutman, Analyst at Morgan Stanley]

Hey, Joel. Hey, Sabrina. It's Simeon. I wanted to ask, stepping back, what's helped stabilize the business? I know, Joel, it'll be a lot of things. I wanted to ask, within that, the consumables growth, I think flattish. What are you seeing there between traffic and ticket? If you would, shine a light directly on that business.

[Sabrina Simmons, CFO at Petco]

Just to chime in really quick, Simeon, the comp in consumables is positive, because remember, we have store closures. We're really pleased to see that the comp is positive. I think you're probably right that the total sales are flattish. Just wanted to correct that that's moving in the right direction for us, and we're really pleased.

[Joel Anderson, CEO at Petco]

Yeah, I think the key things that stabilized a lot of that is we're just a lot more agile than we were a year ago. We used to do one dog reset a year. We used to do one cat reset a year. We've been bringing in newness every month.

[Joel Anderson, CEO at Petco]

We've been optimizing the resets to be in stock better, to have the right brands by store. All of those are really the catalysts that contributed to stabilizing consumables and then actually getting it back to growing positive.

[Simeon Gutman, Analyst at Morgan Stanley]

The, I guess, some of the inflections we talk about for sales, I know you've teased a couple things for 2027, even some stuff for back half of this year, and there could even be a store format rollout at some point. I guess, if we think about 2027 as maybe the top line inflection year, is it first half, back half, Joel? I know it's early to start putting a dart on it.

[Joel Anderson, CEO at Petco]

Yeah, look, it is too early to put a dart on it, but I would think of it as measured and continuous. That's really the way we're approaching it. It's not going to be a hockey stick. Throughout this call, both prepared remarks and talking, own brands was behind, but the product's starting to come in.

[Joel Anderson, CEO at Petco]

We did some acceleration of legacy inventory so that the newness can come in. The services, all the pillars, Simeon, we're just being really diligent to make sure that the growth is profitable and that it's measured, and we'll just see continuous improvement. Then obviously, we'll give you guys a real outline for the year. But I think you'll just continue to see continuous improvement.

[Simeon Gutman, Analyst at Morgan Stanley]

Thanks. Good job. Good luck.

[Joel Anderson, CEO at Petco]

Thanks, Simeon.

[Operator]

The next question comes from Zach Fadem with Wells Fargo. Please go ahead.

[David Lantz, Analyst at Wells Fargo]

Hi, this is David Lantz for Zach. Thanks for taking our questions. I guess first one from me, we know Q2 SG&A includes about a 60 basis point impact from lapping last year's actuarial true-up. But curious if you can talk through the other puts and takes in the quarter and provide any other dynamics that we should be keeping in mind for the second half.

[Sabrina Simmons, CFO at Petco]

Yeah, I would say we are really pleased, as I mentioned in my remarks, David, that we keep providing evidence, hopefully, to you all of our expense discipline, because despite the fact that actually marketing was up $2 million, overall, our expenses were only up $1 million.

[Sabrina Simmons, CFO at Petco]

And you're totally right, we were lapping that benefit of $9 million. So if you exclude that, expenses were actually down about $8 million. And I would just tell you that is across the board, old-fashioned discipline on every line item. There's nothing really stand out about that.

[David Lantz, Analyst at Wells Fargo]

Got it. That's helpful. Can you talk about supplies and companion animal declines have been moderating over the last couple quarters. Can you talk about the drivers of that and how to think through expectations for the second half?

[Joel Anderson, CEO at Petco]

Yeah, look, I think just as I got asked several questions about consumables, supplies is an area that we're equally focused on improving. It does take a little bit longer. It's slower turning product.

[Joel Anderson, CEO at Petco]

A large part of it comes in from overseas. But just like Simeon's question about 2027, this is a great example of just continuous improvement, and that moderation has been happening over several quarters, and we expect it to continue.

[David Lantz, Analyst at Wells Fargo]

Thank you.

[Joel Anderson, CEO at Petco]

Thank you, David.

[Operator]

This concludes our question and answer session. I would like to turn the conference back over to Joel Anderson for any closing remarks.

[Joel Anderson, CEO at Petco]

Thank you, operator, and thank you everyone for joining us for our second quarter call. We look forward to catching up with you with our third quarter call in a few months and the progress that we're continuing to make here at Petco. Have a great afternoon.

[Operator]

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect. Goodbye.

Participants

Executives

• Joel Anderson, CEO

Analysts

• Roxanne Meyer, VP of Investor Relations and Treasury at Petco
• Sabrina Simmons, CFO at Petco
• Michael Lasser, Analyst at UBS
• Kate McShane, Analyst at Goldman Sachs
• Kaumil Gajrawala, Analyst at Jefferies
• Peter Benedict, Analyst at Baird
• Steven Zaccone, Analyst at Citi
• Oliver Wintermantel, Analyst at Evercore ISI
• Steven Forbes, Analyst at Guggenheim
• Simeon Gutman, Analyst at Morgan Stanley
• David Lantz, Analyst at Wells Fargo