8x8, Inc. is a provider of cloud-based communication and collaboration solutions designed to support businesses of all sizes. Headquartered in San Jose, California, the company delivers an integrated platform that unifies voice, video, chat and contact center services over a single, software-driven interface. 8x8’s portfolio enables organizations to streamline communications, improve customer engagement and drive workforce productivity through scalable, subscription-based offerings.
The company’s core offerings include Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaaS). Its UCaaS suite provides cloud-hosted business phone systems, HD video conferencing and team messaging, while its CCaaS solution offers omnichannel routing, workforce management and analytics tools. Developers can integrate voice, messaging and verification capabilities into existing applications through the company’s CPaaS APIs and SDKs.
Founded in 1987, 8x8 initially pioneered IP-based PBX systems before shifting its focus to cloud communications in the early 2010s. The company launched its first cloud voice service in 2010 and subsequently expanded into video conferencing and contact center technologies. Over time, 8x8 has pursued strategic acquisitions and technology partnerships to enhance its platform capabilities and broaden its market reach.
Serving customers in more than 100 countries, 8x8 caters to small businesses, mid-market companies and large enterprises across diverse industries such as healthcare, finance, retail and education. Under the leadership of CEO Vik Verma, who assumed the role in 2018, the company continues to invest in its global infrastructure and product innovation to address evolving communication needs and support digital transformation initiatives worldwide.
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