NASDAQ:HUIZ Huize Q1 2025 Earnings Report $1.72 -0.09 (-4.72%) Closing price 03:58 PM EasternExtended Trading$1.71 -0.01 (-0.29%) As of 04:01 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Massive. Learn more. ProfileEarnings HistoryForecast Huize EPS ResultsActual EPS-$0.12Consensus EPS N/ABeat/MissN/AOne Year Ago EPSN/AHuize Revenue ResultsActual Revenue$39.11 millionExpected RevenueN/ABeat/MissN/AYoY Revenue GrowthN/AHuize Announcement DetailsQuarterQ1 2025Date6/6/2025TimeBefore Market OpensConference Call DateFriday, June 6, 2025Conference Call Time8:00AM ETUpcoming EarningsHuize's Q1 2026 earnings is estimated for Friday, May 22, 2026, based on past reporting schedulesConference Call ResourcesConference Call AudioConference Call TranscriptPress Release (6-K)Earnings HistoryCompany ProfilePowered by Huize Q1 2025 Earnings Call TranscriptProvided by QuartrJune 6, 2025 ShareLink copied to clipboard.Key Takeaways In Q1 FY25, GWP reached RMB 1.4 billion and FYP hit RMB 730 million, up 37.8% and 30.9% sequentially, while renewal premiums surged 64.6% to RMB 710 million. Operating expenses fell by 29% sequentially, driving an 11.5 percentage-point improvement in expense-to-income ratio to 29%, reflecting AI-driven automation and workplace optimization. The user base topped 11 million with 390,000 new clients, 65% in high-tier cities, and average long-term policy ticket size rose 58% to RMB 5,400, underlining effective customer and product strategy. AI integration progressed with an internal AI agent platform and a smart portal serving 15,000 users daily, and claims processing streamlined from one day to one hour, boosting operational efficiency. International business remained a growth engine: Vietnam operations grew policy count 29% and premiums 35.3% YoY, new partnerships and products launched, and a 3% overseas revenue contribution target by 2026 was reaffirmed. AI Generated. May Contain Errors.Conference Call Audio Live Call not available Earnings Conference CallHuize Q1 202500:00 / 00:00Speed:1x1.25x1.5x2xTranscript SectionsPresentationParticipantsPresentationSkip to Participants Operator00:00:08Ladies and gentlemen, thank you for standing by, and welcome to Huize's First Quarter 2025 Learning Conference Call. At this time, all participants are in the listen-only mode. After the management prepare remarks, we will have a question-and-answer session. This conference call is being recorded, and the webcast replay will be available on Huize's IR website at ir.huize.com under the Events and Webcast section. I would like to hand the conference over to your physical host today, Mr. Kenny Lo, Huize's Investor Relations Manager. Please go ahead, Kenny. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:00:35Thank you, Operator. Hello everyone, and welcome to our First Quarter 2025 Earnings Conference Call. Our financials and operational results were released earlier today and are currently available on both our IR website and GlobeNewswire Services. Before we continue, I would like to refer you to the safe harbor statement in our earnings press release, which also applies to this call as we will be making forward-looking statements. Please also note that we will discuss non-GAAP measures today, which are more thoroughly explained in our earnings release and filings with the SEC. Joining us today are our Founder and CEO, Mr. Cunjun Ma, COO, Mr. Li Jiang, Co-CFO, Mr. Ming Han Xiao, and Co-CFO, Mr. Ron Tam. Mr. Ma will start the call by providing an overview of the company's performance and operational highlights, followed by Mr. Tam, who will go over our financial results for the first quarter 2025. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:01:30We will open up the call for questions. I will now turn the call over to Mr. Ma. Cunjun MaFounder and CEO at Huize Holding Ltd00:01:41[Foreign language] 大家好,欢迎大家å‚åŠ è¾‰æ³½2025年的第一å£åº¦ä¸šç»©å‘布电è¯ä¼šã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:01:48Hello everyone, and thank you for joining Huize's First Quarter 2025 Earnings Conference Call. Cunjun MaFounder and CEO at Huize Holding Ltd00:01:54[Foreign language] 2025年,é¢å¯¹å®è§‚ç»æµŽä¸Žå›½é™…æ ¼å±€çš„æŒç»æ³¢åŠ¨ï¼Œè¾‰æ³½å§‹ç»ˆåšå®ˆä»¥å®¢æˆ·ä¸ºä¸å¿ƒã€‚基于多年æ¥å¯¹ç”¨æˆ·éœ€æ±‚的深刻ç†è§£ï¼Œæˆ‘们å‰çž»æŠŠæ¡å¸‚åœºè¶‹åŠ¿ï¼Œæºæ‰‹äº†å¤´éƒ¨ä¿é™©å…¬å¸æŒç»å®Œå–„产å“矩阵。与æ¤åŒæ—¶ï¼Œæˆ‘ä»¬åŠ å¿«æŽ¨è¿›äº†AR技术在å„ä¸ªä¸šåŠ¡çŽ¯èŠ‚çš„æ·±åº¦åº”ç”¨ï¼Œå®žçŽ°äº†æ˜¾è‘—çš„é™æœ¬å¢žæ•ˆï¼Œä¸ºé•¿æœŸä»·å€¼åˆ›é€ å¥ å®šäº†åšå®žçš„基础。一å£åº¦ï¼Œå…¬å¸å®žçŽ°äº†æ€»è¥æ”¶2.8äº¿å…ƒï¼Œä¿ƒæˆæ€»ä¿è´¹14.4亿元,环比增长了38%。其ä¸ï¼Œé¦–å¹´ä¿è´¹è¾¾åˆ°äº†7.3亿元,环比增长了31%ã€‚ç»æœŸä¿è´¹7.1亿元,环比增长了46%。 Kenny LoInvestor Relations Manager at Huize Holding Ltd00:02:47In 2025, against the backdrop of ongoing macroeconomic and geopolitical volatility, Huize upholds its customer-centric approach. Leveraging years of insights into customers' needs, we stay ahead of market trends and now working alongside leading insurers, continually expanding and refining our product offerings. At the same time, we are accelerating the integration of AI across our operations, driving remarkable productivity improvements and further optimizing our cost structure to lay the solid foundation for long-term value creation. In the first quarter, operating revenue exceeded RMB 280 million, with gross written premiums and first-year premiums facilitated on our platform increasing 38% and 31% sequentially, reaching RMB 1.4 billion and RMB 730 million, respectively. Renewal premiums also grew 46% sequentially to approximately RMB 710 million. Cunjun MaFounder and CEO at Huize Holding Ltd00:03:59[Foreign language] 累计投ä¿ç”¨æˆ·çªç ´äº†1,100ä¸‡äººï¼Œå½“å£æ–°å¢žç”¨æˆ·39万,其ä¸é•¿æœŸé™©æŠ•ä¿ç”¨æˆ·å¹³å‡å¹´é¾„为35å²ï¼ŒäºŒçº¿åŠä»¥ä¸ŠåŸŽå¸‚ç”¨æˆ·å æ¯”连ç»å¤šä¸ªå£åº¦ç¨³å®šåœ¨35%以上。以首年ä¿è´¹è®¡ç®—,长期险建军ä¿è´¹è¾¾åˆ°äº†5,400元,环比上å‡äº†58%ï¼Œåæ˜ å…¬å¸é•¿æœŸæ·±è€•高价值客户群的ç»è¥æˆå°±æ˜¾è‘—。截æ¢ä»Šå¹´2月底,长期险第13个月和第25个月年度累计继ç»çއæŒç»é«˜äºŽ95%,稳居行业领先水平。 Kenny LoInvestor Relations Manager at Huize Holding Ltd00:04:41Huize remains committed to providing full-life cycle insurance solutions for its high-value customers. By quarter end, our cumulative number of users surpassed 11 million, with 390,000 new clients added during the quarter. The average age of long-term insurance customers was 35, with over 65% residing in high-tier cities, where we have consistently achieved this percentage over the past few quarters. In terms of FYP, the average ticket size for long-term product rose 58% to over RMB 5,400, underscoring the effectiveness of our sustainable customer strategy. As of the end of February, 13th and 25th month persistency ratios for long-term insurance maintained industry-leading levels of over 95%. Cunjun MaFounder and CEO at Huize Holding Ltd00:05:43[Foreign language] 截æ¢ä¸€å£åº¦æœ«ï¼Œè¾‰æ³½ä¸Ž143å®¶ä¿é™©å…¬å¸ä¿æŒç¨³å®šåˆä½œå…³ç³»ï¼ŒæŒç»åˆ›æ–°æŽ¨å‡ºå·®å¼‚化的定制产å“。2025年以æ¥ï¼Œé“¶è¡Œå˜æ¬¾å’Œç†è´¢äº§å“收益呈现下行趋势,客户财富ä¿éšœéœ€æ±‚进一æ¥å‡¸æ˜¾ã€‚辉泽è”åˆæ–°åŽäººå¯¿è¿ä»£æŽ¨å‡ºå¿«äº«æœ3å·ï¼Œæ—¨åœ¨é€šè¿‡æˆæœ¬å–æ¯çš„æ–¹å¼å®ˆä½è€ç™¾å§“的钱袋åï¼Œå……åˆ†å‘æŒ¥å‚¨è“„ç±»ä¿é™©é•¿æœŸç¨³å¥çš„ä¿å€¼å¢žå€¼ã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:06:27As of the end of March, we had strong partnerships with. Cunjun MaFounder and CEO at Huize Holding Ltd00:06:34[Foreign language] æ¤å¤–ï¼Œè¾‰æ³½ä¹Ÿåœ¨å¢žåŠ åˆ†çº¢é™©å“ç§çš„定制能力。在ä¸è‹±ç¦æ»¡åŠ ç³»åˆ—çš„åŸºç¡€ä¸Šï¼Œæˆ‘ä»¬è”åˆé™†å®¶å˜´å›½æ³°äººå¯¿æŽ¨å‡ºé‡‘满一æ—6å·åˆ†çº¢åž‹å¢žå€¼ç»ˆèº«é™©ï¼Œæºæ‰‹å¤å…´ä¿å¾·ä¿¡äººå¯¿æŽ¨å‡ºæ–°æµ·æ±‡é€‰çš„分红型养è€å¹´é‡‘。在市场整体从固定收益型产å“呿µ®åŠ¨æ”¶ç›Šåž‹äº§å“转型时期,进一æ¥å·©å›ºäº†è¾‰æ³½åœ¨å›½å†…分红险的领导地ä½ã€‚与æ¤åŒæ—¶ï¼Œé…åˆé›†å›¢å›½é™…化的战略布局,辉泽è”åˆæ‹›å•†ä¿¡è¯ºäººå¯¿æŽ¨å‡ºäº†å°æ·˜æ°”å…¨çƒç‰ˆçš„å°‘å„¿é‡ç–¾ï¼Œä¾æ‰˜ä¿æŒåœ¨æµ·å¤–的优质资æºï¼Œå´æ–°æ”¯æŒäº†å…¨çƒç†èµ”åŠæµ·å¤–就医ç‰å®‰æŽ’。 Kenny LoInvestor Relations Manager at Huize Holding Ltd00:07:25As of the end of March, we had strong partnerships with 143 insurance companies and continue to develop and launch differentiated customized products with insurer partners. With declining use on traditional bank deposits and wealth management products, demand for wealth protection solutions has intensified. In response, we partnered with New China Life to launch Bliss No 3, a savings product striving to achieve sustainable returns for customers. Additionally, we expanded our portfolio of customized participating products, building on the "Fu Man Jian" series co-launched with Aviva-COFCO. We partnered with Cathay Lujiazui Life Insurance on Jin Man Yi Zu No. 6, a participating incremental whole life insurance product. This was followed by the launch of Xing Hai Hui Xuan, a participating annuity product co-developed with Pramerica Fosun Life Insurance. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:08:24These customized products were designed to cater to the industry-wide demand shift from fixed returns to floating returns, further solidifying our leadership in China's participating insurance segment. In view of our global expansion strategy, we introduced Xiao Tao Qi Global, a children's critical illness product co-developed with Cigna and CMB Life Insurance that leverages their overseas resources to offer global client settlement and overseas medical support. Cunjun MaFounder and CEO at Huize Holding Ltd00:08:57[Foreign language] éšç€ç”Ÿæˆå¼ARå’ŒARæ™ºèƒ½ä½“çš„ä¸æ–驿–°ï¼Œå›ºæœ‰ä¼ä¸šå·¥ä½œçš„å·¥ä½œæµæ¨¡å¼äº§ç”Ÿäº†é¢ 覆å¼çš„å˜åŒ–。辉泽æŒç»å®žæ–½AR+战略,为业务场景ã€å†…部è¿è¥ç‰å„个领域è½åœ°AR应用,æå‡æœåŠ¡ä½“éªŒå’Œå†…éƒ¨æ•ˆçŽ‡ã€‚åŸºç¡€å»ºè®¾ä¸Šï¼Œæˆ‘ä»¬å·²ç»åœ¨ä¼ä¸šå†…部部署了辉泽AR智能体开å‘å¹³å°ï¼Œé”æ„æž„建自主的AR生产力。在充分使用开æºäººå·¥æ™ºèƒ½æ¨¡åž‹çš„æ”¿ç–主导下,我们积æžåœ°æŽ¨è¡Œå¤§æ¨¡åž‹çš„ç§æœ‰åŒ–éƒ¨ç½²ï¼Œç¡®ä¿æ ¸å¿ƒæ•°æ®ä¸å‡ºç‹±ï¼Œæ»¡è¶³é‡‘èžçº§çš„安全åˆè§„è¦æ±‚。å¦ä¸€æ–¹é¢ï¼Œå…¬å¸ç§¯æžæŽ¨è¡Œä½Žä»£ç çš„AR智能体开å‘,支æŒå„部门通过å¯è§†åŒ–的工具自主开å‘AR智能体,进行全员生产力é©å‘½ï¼Œè®©AR智能体已æˆä¸ºè¾‰æ³½æ–°ä¸€ä»£çš„æ•°å—员工,助力ä¼ä¸šè¿ˆå‘智能化方å‘å‘展。一å£åº¦ï¼Œå…¬å¸å®žçŽ°æˆæœ¬ç»“æž„æŒç»ä¼˜åŒ–,销售费用ã€ç®¡ç†è´¹ç”¨ã€ç ”å‘费用ç‰ä¸‰é¡¹è¿è¥è´¹ç”¨åˆè®¡çŽ¯æ¯”ä¸‹é™äº†29%ï¼Œä½“çŽ°æ˜¾è‘—çš„é™æœ¬å¢žæ•ˆã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:10:17The rapid advancement of generative AI and AI agents is transforming traditional enterprise workflows. Under our AI+ strategy, we continue to enhance both the user experience and operational efficiency. We have deployed the Huize AI agent development platform internally with a goal of developing independent AI productivity. Leveraging open-source AI models, we have implemented private domain deployment of large language models to ensure data security and regulatory compliance. At the same time, we are actively promoting the development of local AI agents to accelerate AI agent creation using visualization tools. This is driving a company-wide productivity revolution with AI agents acting as a new generation of digital employees. In the quarter, we have further optimized our cost structure and reduced operating expenses, with total operating expenses falling by 29% sequentially. Cunjun MaFounder and CEO at Huize Holding Ltd00:11:20[Foreign language] 辉泽一直贯彻以客户为ä¸å¿ƒçš„åŽŸåˆ™ï¼Œè‡´åŠ›äºŽé€šè¿‡åˆ›æ–°ç§‘æŠ€æ‰“é€ ä¸ªæ€§åŒ–çš„ä¿é™©æœåŠ¡ä½“éªŒã€‚ä¸€å£åº¦ï¼Œæˆ‘们æ£å¼ä¸Šçº¿äº†AR APP智能入å£ï¼Œä¸ºå®¢æˆ·æä¾›7×24å°æ—¶çš„在线ä¿é™©ä»£ç†æ”¯æŒã€‚ARæœåŠ¡å·²è¦†ç›–æŽˆæƒå’¨è¯¢ã€ä¿é™©äº§å“推èç‰æ ¸å¿ƒåœºæ™¯ï¼Œè¾¾åˆ°äº†æ—¥å‡æœåŠ¡è¶…è¿‡1.5ä¸‡äººã€‚åŒæ—¶ï¼Œæˆ‘们全é¢é‡æž„äº†ç”¨æˆ·å”®åŽæœåŠ¡æµç¨‹ä½“验,其ä¸å°é©¬ç†èµ”AR智能体æ£é€æ¥å®žçŽ°äº†æŠ¥æ¡ˆã€å®¡æ ¸ã€èµ”付全æµç¨‹çš„自动化。目å‰ï¼Œæˆ‘们已完æˆç†èµ”报案全场景的AR化,并将陆ç»å‘APP与å°ç¨‹åºå¼€å‘。在全é¢ä¸Šçº¿åŽï¼Œå°é©¬é—ªèµ”çš„æ•´ä½“æ•ˆçŽ‡é¢„æ–™ä¼šä»Žä¸€å¤©åŽ‹ç¼©åˆ°ä¸€å°æ—¶ï¼Œä¸ºå®¢æˆ·æä¾›æœ€é«˜æ•ˆçš„ç†èµ”体验。å°é©¬ç†èµ”æŒç»ä¸ºç†èµ”客户æä¾›å¯é 安心的ä¿é™©ç†èµ”æœåŠ¡ã€‚ä¸€å£åº¦ï¼Œå°é©¬ç†èµ”总金é¢è¾¾åˆ°1.9亿元,总结案件数达到了36,000件。 Kenny LoInvestor Relations Manager at Huize Holding Ltd00:12:32Our customer-centric approach leverages innovative technologies to deliver personalized insurance service experiences. During the quarter, we launched an AI-powered smart portal on Huize's app, offering 24/7 insurance agent support. Our AI services now cover key customer lifecycle touchpoints, including policy inquiries and product matching, serving an average of over 15,000 users daily. We are also revolutionizing after-sales claims processing through Xiaoma Claims AI agents, achieving end-to-end automation of claims reporting, review, and payout. With AI now capable of handling all claims reporting, we are now working to extend this innovative feature to our apps and mini programs. This innovation is expected to reduce processing time on Xiaoma Flash Claim from one day to one hour upon full rollout. During the quarter, Xiaoma Claims facilitated RMB 190 million in claims across 36,000 cases, providing customers with efficient and reliable insurance claim services. Cunjun MaFounder and CEO at Huize Holding Ltd00:13:42[Foreign language] PVI Insurance å…¬å¸ä¸Šçº¿äº”年期åŠå年期的é‡ç–¾é™©ï¼Œä¸°å¯Œäº§å“çº¿çš„åŒæ—¶ï¼Œæ»¡è¶³å®¢æˆ·å¤šå…ƒåŒ–çš„ä¿éšœéœ€æ±‚。Pony Insurance Tech 为越å—ä¿é™©å¸‚场æŒç»èµ‹èƒ½ï¼Œå¸¦æ¥åˆ›æ–°å˜é©ï¼Œæ ‡å¿—ç€é›†å›¢å›½é™…化进一æ¥é‡è¦çš„里程碑。我们æ£åœ¨æœ‰åºåœ°æŽ¨è¿›æ–°åŠ å¡ã€è²å¾‹å®¾ç‰æµ·å¤–市场的业务,稳æ¥è¿ˆå‘ 2026 å¹´æµ·å¤–åº”æ”¶å æ¯” 30% çš„ç›®æ ‡ã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:14:57Our international brand, Poni Insurtech, continues to deliver strong growth momentum, underscoring the vast and tactical potential of Southeast Asia. Our Vietnamese operation, Global Care, maintained solid traction and grew total policy count by 29% compared to the first quarter in 2024. The growth rate in premiums and revenue increased by 35% and 34% year-over-year, respectively. We recently partnered with Viettel Post, a leading logistics service provider in the region, to expand our distribution network, further growing our team of independent financial advisors and enhancing the reach and conversion capabilities of the GTech platform. On the product side, Global Care launched five-year and ten-year critical illness insurance products in collaboration with PVI Insurance, enriching our product portfolio to better meet customers' diverse protection needs. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:15:55Poni Insurtech continues to drive the transformation of the Vietnamese insurance market through innovation and marks a crucial milestone of our international expansion. We are making steady progress in expanding into Singapore and other overseas markets, and are on track to achieve our goal of reaching 30% of total revenue contribution from international markets by 2026. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:16:22sustainable returns for shareholders. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:17:25Global macro and geopolitical conditions remain volatile, yet insurance demand in China and across Asia stays resilient with digital adoption accelerates. Drawing on deep customer insights and AI-driven product innovation, and strong momentum in Vietnam and other Southeast Asian markets, Huize delivered another quarter of solid growth and operating agility. Looking ahead, we will widen our range of savings and have products for high-value clients, embedding ourselves host a large language model platform across the service chain to lift efficiency and experience. Internationally, Poni Insurtech further taps into Singapore and other priority markets, keeping us on cross-overseas revenue targets. Grounded in product innovation, customer experience, and AI enablement, Huize will continue to create win-win value for insurers and customers while delivering sustainable long-term returns for shareholders. Cunjun MaFounder and CEO at Huize Holding Ltd00:18:23[Foreign language] 接下æ¥ï¼Œè¯·æˆ‘们的 CFO Ron 给大家详细解读我们的业绩和财务数æ®ã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:18:29This concludes my prepared remarks for today. I will now turn the call to our CFO, Mr. Ron Tam, who will provide an overview of our key financial highlights for the first quarter. Ron TamCo-CFO at Huize Holding Ltd00:18:40Thank you, Mr. Ma and Kenny. Good evening, everyone in Asia, and good morning for those in the U.S. It's Ron here. Despite a challenging macroeconomic and geopolitical environment, we have delivered yet another quarter of resilient performance, during which the first quarter for both total gross written premiums, GWP, and first-year premiums facilitated on our platform increasing by 37.8% and 30.9% sequentially, reaching CNY 1.4 billion and CNY 730 million, respectively. Total operating revenue remained at CNY 284 million. Our financial position remains very robust, with a combined balance of cash liquidity of around CNY 202 million, or $28 million, as of the end of the March quarter. This resilient performance was driven by our efficient omnichannel distribution network, our focused efforts to continue to acquire high-quality customers from the market, and the deployment of advanced proprietary AI solutions. Ron TamCo-CFO at Huize Holding Ltd00:19:48Crucially, we have made significant progress in executing on our international expansion strategy, which is a key growth driver for long-term sustainable growth for the company. Our strategic focus has remained on long-term insurance products, which continue to account for over 90% of total GWP facilitated on the platform. Leveraging on our robust omnichannel distribution network and advanced AI solutions, we are significantly strengthening customer acquisition and engagement, adding approximately 390,000 new customers during the first quarter of 2025. This brings our total customer base count to 11 million as of the end of the first quarter. In addition, repeat purchase ratio for our long-term insurance products stood at a very high level of 38%, demonstrating our ability to continue to unlock the lifetime value of our high-quality customer base through effective upselling and cross-selling. Ron TamCo-CFO at Huize Holding Ltd00:20:51We've also seen reasonable reductions in all three kinds of operating expenses, ranging from 15%-48% quarter over quarter, which has improved our expense-to-income ratio by 11.5 percentage points quarter over quarter to 29% in the first quarter of 2025. In addition, total operating expenses have fallen by 29% compared to the fourth quarter of 2024. The reduction reflects decisive actions in continued workplace optimization, broad deployment of AI-driven automation, which has sharply reduced manual workloads and boosted efficiency throughout the business flow. These results demonstrate the strength of our intelligent cost control framework in delivering real cost savings and productivity gains in the business. A clear illustration of our AI-driven productivity gains is the use of localized AI avatars in marketing. These avatars can replicate a human voice and appearance in under a minute, producing highly engaging insurance content that is virtually indistinguishable from a live presenter. Ron TamCo-CFO at Huize Holding Ltd00:22:01Integrated with our content management platform, the system now automates script generation, video editing, and distribution, creating a seamless end-to-end workflow. As a result, we are scaling our social media presence with richer, more compelling content while materially reducing production time and cost. Our international growth engine, Poni Insurtech, delivered yet another solid quarter and remained central to our long-term strategy. Building on the success of our proprietary AI toolset in China, we are now looking to deploy these solutions across our overseas operations to streamline workflows and deliver a more personalized customer journey. Vietnam continues to provide a robust proof of concept for our Southeast Asia playbook, and we are making steady progress towards entering Singapore this year. These initiatives will further diversify our revenue mix and establish additional scalable growth drivers for the group. Ron TamCo-CFO at Huize Holding Ltd00:22:59In closing, we believe that we are well positioned to capture the opportunities emerging from China's rapidly evolving insurance landscape and the broader Asian market. Domestically, robust demand for long-term protection underpins a healthy, sustainable growth trajectory across the value chain. Internationally, Poni Insurtech allows us to replicate and apply our China-proven model and proprietary AI capabilities to high-growth Southeast Asian markets, particularly among the young, rapidly expanding middle class. By combining advanced data analytics, end-to-end AI enablement, and disciplined market penetration, we aim to cement Huize's status as Asia's premier insurance tech platform, seamlessly connecting consumers, carriers, and distribution partners, and delivering durable value to all stakeholders. We now open up the call to questions. Thank you very much, and over to you, Operator. Operator00:23:52Thank you. We will now begin the question and answer session. To ask a question on the phone, please press star 11 and wait for a name to be announced. To cancel your request, please press star 11 again. One moment for the first question. Our first question comes from Amy Chen from Citi. Please go ahead. Amy ChenInvestment Banking Associate at Citi00:24:16Hi, this is Amy from Citi. Thank you for the opportunity for me to ask a couple of questions. The first one would be regarding selling expenses. We noted that the first-year premiums facilitated in the first quarter saw around 15% year-over-year decline. However, selling expenses was up by 7%. Where's the gap here? The second question is on sales momentum in the second quarter and your outlook for the rest of 2025. The industry is expecting another round of pricing rate cuts in the third quarter. Has this somehow boosted customer demand so far? Thank you. Ron TamCo-CFO at Huize Holding Ltd00:25:01Thank you, Amy. It's a pleasure to have you again on the call. I know that you had three questions to you just now. The first one is regarding the year-on-year decline on FYP versus an increase in selling expenses, I believe, right? I think to address the question on the FYP decline, I would note that in 2024, in the first quarter, there was actually a pricing cut effective during the quarter, which has also led to much sales during that quarter. I think effectively we are comparing the first quarter of 2024 versus a relatively high base for the first quarter of last year. I think that has to do with a high base effect for 2023, albeit that in the first quarter of this year, we have further driven our revenue growth from not just domestic, but also from international markets. Ron TamCo-CFO at Huize Holding Ltd00:26:00That has to do with the reasons I just cited on the high base effect of last year. On the gap between the FYP downturn and the channel increase, I would note that the international business in terms of gross margins is relatively lower than the domestic business. Therefore, I think that has been reflected in what you noted in terms of the gross margin decline in the first quarter of 2025. On your second question regarding the outlook for the rest of the year, we do think that Q1 for 2025 is probably the rock bottom for this year. In Q2, we are seeing a very decent momentum. Obviously, the international market is still in a high growth phase. Ron TamCo-CFO at Huize Holding Ltd00:26:53For the domestic China market, we are seeing a revival of growth, given that the transition to the power products has basically been complete over the last two quarters, and channels have adjusted to the new product regime. I think that in Q2, we are seeing growth across different products. What you noted, that the expectation for a further pricing rate cut on August 31, which is now widely rumored and expected to be put in place, we do expect that there will be an effect on rush sales in the third quarter, particularly in the months of July and August, where we have seen similar situations in the last year and also in the past few years as well. Although we would note that the pricing rate at this time, because relatively speaking versus previous episodes, is relatively muted. Ron TamCo-CFO at Huize Holding Ltd00:27:54Given that we're already in a sort of 2% handle kind of return level, the incitement for consumers to purchase would probably see a diluted effect versus what we have seen in the past years. We do expect that Q3 will be strong, with August being the peak for domestic sales of savings products. Hope that answers your question, Amy. Amy ChenInvestment Banking Associate at Citi00:28:28Yeah, thank you, Ron. Operator00:28:30Thank you for the questions. One moment for the next question. Next question comes from the line of Kenny Lim of UOB Kay Hian. Please go ahead. Kenny LimEquity Research Analyst at UOB Kay Hian00:28:40Good evening, Ron. I'm Kenny from UOB. I have two questions for my end. The first one, how do you expect the enforcement of balancing across the agency channels to affect your two-year business? How does it change the overall industry competitive landscape? My second question is about the latest international revenue contribution in first quarter. Also, what is the latest progress of your business expansion plan in Singapore and Philippines? Yeah, that's all. Ron TamCo-CFO at Huize Holding Ltd00:29:12Thank you. Thank you, Kenny, for your support. Two questions. One on balancing KEI, which is the regulatory rule change impacting commissions for various channels. Given that we have lived through this regulatory change in the last 12 months now, and we do hear and expect that similar measures will be implemented and imposed upon the tied agency channel, which you have noted in your question. If such a measure would be implemented in the second half of this year, we do expect that the so-called impact on our business would be positive because what that means is that the playing field is leveled among the different channels, among bankers, brokers, and agencies, tied agencies. Therefore, we do expect that there will be a continued so-called exodus of agents from the tied agency model into independent third-party platforms such as ourselves. Ron TamCo-CFO at Huize Holding Ltd00:30:15We would likely be capturing an additional influx of productive agents if such a measure will be implemented on the agency channel. On the overall market, I would think that a similar observation will be seen across our competitors as well. As a whole, I think the market would continue to gravitate towards a more independent third-party kind of broker agency distribution model. We do note that right now in China, the third-party intermediary still accounts for less than 10%. I think still 5%-6% of overall premium distribution versus what we see in more mature and developed markets such as Japan or Hong Kong or even Singapore, where we see that intermediary broker agency distribution is as much as 30%-50% of the market. Ron TamCo-CFO at Huize Holding Ltd00:31:11In the long-term secular trend, we do see that the intermediation of premium distribution will continue to be in favor of platforms such as ourselves. The second point that I would note here is that we do see that independent financial advisors or independent agents are increasingly favoring platforms where they can get access to a wide variety of products from different providers such as ourselves. We have over 100 products on our platform that we can facilitate for agents to serve the customers. Also, especially in the digital age whereby agents would require digital tools to serve the customers and to make sure that the customers have a very efficient and digital purchase journey. For the likes of the incumbents, this may be a difficult solution to be provided and where we have a very clear and strong advantage on the competition. Ron TamCo-CFO at Huize Holding Ltd00:32:10Overall, we do think that the impact will be positive, and we would wait and see when the measures will be implemented on the agency channel. Your second question on international market expansion, we are very much on track in terms of our expansion into Singapore. We would likely be able to give a further material update in our next earnings call as to what our Singapore development has materialized into, hopefully into an operational status by the third quarter. We are working very closely with regulators in the meantime to finalize arrangements and to make sure that our recruitment of necessary personnel for the business is in place. Our target is to be in business on this model by the third quarter of this year. Philippines, we are still progressing. Ron TamCo-CFO at Huize Holding Ltd00:33:08Given that we are now prioritizing Singapore as a business development market, we likely will see Philippines in the second half of this year. Thank you, Kenny. Operator00:33:24Thank you for the questions. With that, I'd like to hand the call back to Kenny for closing remarks. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:33:32Thank you, Operator. In closing, on behalf of Huize's management team, we would like to thank you for your participation in today's call. If you require any further information, feel free to reach out to us. Thank you for joining us today. This concludes the call.Read moreParticipantsExecutivesCunjun MaFounder and CEORon TamCo-CFOKenny LoInvestor Relations ManagerAnalystsKenny LimEquity Research Analyst at UOB Kay HianAmy ChenInvestment Banking Associate at CitiPowered by Earnings DocumentsPress Release(6-K) Huize Earnings HeadlinesHuize Holding Limited Announces Select Operating Metrics for the First Quarter of 2026May 20 at 5:00 AM | globenewswire.comHuize Holding Ltd ADR HUIZMay 7, 2026 | morningstar.comMThe SpaceX supplier that shipped 5 billion chips to StarlinkWhen Nvidia surged 770%, its data center cooling supplier Vertiv climbed 1,700%. When Apple ran 2,000%, supplier Broadcom gained 15,000%. The pattern is clear: suppliers often dwarf the headline stock. One little-known company has shipped over 5 billion chips to SpaceX - a figure expected to reach 10 billion by 2027. SpaceX calls them 'instrumental to Starlink's success.' With the IPO expected in June, you can get the name, ticker, and a full year of tech research for just $19 - 85% off.May 22 at 1:00 AM | Weiss Ratings (Ad)Huize Holding Limited Files 2025 Annual Report on Form 20-FApril 24, 2026 | globenewswire.comHuize Holding Limited - Depositary Receipt (HUIZ) price target decreased by 40.43% to 2.86April 10, 2026 | msn.comHuize Holding Limited (HUIZ) Q4 2025 Earnings Call TranscriptMarch 27, 2026 | seekingalpha.comSee More Huize Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Huize? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Huize and other key companies, straight to your email. Email Address About HuizeHuize (NASDAQ:HUIZ) Holding Limited operates as a technology-driven online insurance distribution platform in China, offering a wide spectrum of personal insurance products including life, health, accident, property and casualty, and travel policies. Through its proprietary technology infrastructure, the company aggregates product information from insurance carriers, provides comparative quotes, and facilitates policy purchase and after-sales service. Huize’s platform integrates data analytics, automated underwriting tools and user-friendly interfaces to streamline insurance selection and enrollment processes for individual customers and small-to-medium enterprises. Founded in 2012 and headquartered in Beijing, Huize serves clients across mainland China via a multi-channel distribution model. The company’s channels include direct online sales through its website and mobile applications, strategic partnerships with e-commerce platforms and third-party agents, as well as offline agent networks. By leveraging big data and artificial intelligence, Huize enhances risk assessment accuracy, optimizes product matching and improves customer retention through personalized recommendations and policy management services. Led by founder and Chief Executive Officer Weijie Cao, Huize has established collaborations with a broad range of insurance carriers, encompassing both state-owned and private insurers. The company is incorporated in the Cayman Islands and listed on the Nasdaq under the symbol HUIZ, reflecting its aim to capitalize on international capital markets to support expansion. Huize continues to invest in technology enhancements and channel partnerships to broaden its market reach and deepen service offerings in China’s rapidly growing insurance sector.View Huize ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Latest Articles Overextended, e.l.f. Beauty Is Primed to Rebound in Back HalfDeere Beats Q2 Estimates, But Ag Weakness Weighs on OutlookNVIDIA Price Pullback? 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PresentationSkip to Participants Operator00:00:08Ladies and gentlemen, thank you for standing by, and welcome to Huize's First Quarter 2025 Learning Conference Call. At this time, all participants are in the listen-only mode. After the management prepare remarks, we will have a question-and-answer session. This conference call is being recorded, and the webcast replay will be available on Huize's IR website at ir.huize.com under the Events and Webcast section. I would like to hand the conference over to your physical host today, Mr. Kenny Lo, Huize's Investor Relations Manager. Please go ahead, Kenny. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:00:35Thank you, Operator. Hello everyone, and welcome to our First Quarter 2025 Earnings Conference Call. Our financials and operational results were released earlier today and are currently available on both our IR website and GlobeNewswire Services. Before we continue, I would like to refer you to the safe harbor statement in our earnings press release, which also applies to this call as we will be making forward-looking statements. Please also note that we will discuss non-GAAP measures today, which are more thoroughly explained in our earnings release and filings with the SEC. Joining us today are our Founder and CEO, Mr. Cunjun Ma, COO, Mr. Li Jiang, Co-CFO, Mr. Ming Han Xiao, and Co-CFO, Mr. Ron Tam. Mr. Ma will start the call by providing an overview of the company's performance and operational highlights, followed by Mr. Tam, who will go over our financial results for the first quarter 2025. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:01:30We will open up the call for questions. I will now turn the call over to Mr. Ma. Cunjun MaFounder and CEO at Huize Holding Ltd00:01:41[Foreign language] 大家好,欢迎大家å‚åŠ è¾‰æ³½2025年的第一å£åº¦ä¸šç»©å‘布电è¯ä¼šã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:01:48Hello everyone, and thank you for joining Huize's First Quarter 2025 Earnings Conference Call. Cunjun MaFounder and CEO at Huize Holding Ltd00:01:54[Foreign language] 2025年,é¢å¯¹å®è§‚ç»æµŽä¸Žå›½é™…æ ¼å±€çš„æŒç»æ³¢åŠ¨ï¼Œè¾‰æ³½å§‹ç»ˆåšå®ˆä»¥å®¢æˆ·ä¸ºä¸å¿ƒã€‚基于多年æ¥å¯¹ç”¨æˆ·éœ€æ±‚的深刻ç†è§£ï¼Œæˆ‘们å‰çž»æŠŠæ¡å¸‚åœºè¶‹åŠ¿ï¼Œæºæ‰‹äº†å¤´éƒ¨ä¿é™©å…¬å¸æŒç»å®Œå–„产å“矩阵。与æ¤åŒæ—¶ï¼Œæˆ‘ä»¬åŠ å¿«æŽ¨è¿›äº†AR技术在å„ä¸ªä¸šåŠ¡çŽ¯èŠ‚çš„æ·±åº¦åº”ç”¨ï¼Œå®žçŽ°äº†æ˜¾è‘—çš„é™æœ¬å¢žæ•ˆï¼Œä¸ºé•¿æœŸä»·å€¼åˆ›é€ å¥ å®šäº†åšå®žçš„基础。一å£åº¦ï¼Œå…¬å¸å®žçŽ°äº†æ€»è¥æ”¶2.8äº¿å…ƒï¼Œä¿ƒæˆæ€»ä¿è´¹14.4亿元,环比增长了38%。其ä¸ï¼Œé¦–å¹´ä¿è´¹è¾¾åˆ°äº†7.3亿元,环比增长了31%ã€‚ç»æœŸä¿è´¹7.1亿元,环比增长了46%。 Kenny LoInvestor Relations Manager at Huize Holding Ltd00:02:47In 2025, against the backdrop of ongoing macroeconomic and geopolitical volatility, Huize upholds its customer-centric approach. Leveraging years of insights into customers' needs, we stay ahead of market trends and now working alongside leading insurers, continually expanding and refining our product offerings. At the same time, we are accelerating the integration of AI across our operations, driving remarkable productivity improvements and further optimizing our cost structure to lay the solid foundation for long-term value creation. In the first quarter, operating revenue exceeded RMB 280 million, with gross written premiums and first-year premiums facilitated on our platform increasing 38% and 31% sequentially, reaching RMB 1.4 billion and RMB 730 million, respectively. Renewal premiums also grew 46% sequentially to approximately RMB 710 million. Cunjun MaFounder and CEO at Huize Holding Ltd00:03:59[Foreign language] 累计投ä¿ç”¨æˆ·çªç ´äº†1,100ä¸‡äººï¼Œå½“å£æ–°å¢žç”¨æˆ·39万,其ä¸é•¿æœŸé™©æŠ•ä¿ç”¨æˆ·å¹³å‡å¹´é¾„为35å²ï¼ŒäºŒçº¿åŠä»¥ä¸ŠåŸŽå¸‚ç”¨æˆ·å æ¯”连ç»å¤šä¸ªå£åº¦ç¨³å®šåœ¨35%以上。以首年ä¿è´¹è®¡ç®—,长期险建军ä¿è´¹è¾¾åˆ°äº†5,400元,环比上å‡äº†58%ï¼Œåæ˜ å…¬å¸é•¿æœŸæ·±è€•高价值客户群的ç»è¥æˆå°±æ˜¾è‘—。截æ¢ä»Šå¹´2月底,长期险第13个月和第25个月年度累计继ç»çއæŒç»é«˜äºŽ95%,稳居行业领先水平。 Kenny LoInvestor Relations Manager at Huize Holding Ltd00:04:41Huize remains committed to providing full-life cycle insurance solutions for its high-value customers. By quarter end, our cumulative number of users surpassed 11 million, with 390,000 new clients added during the quarter. The average age of long-term insurance customers was 35, with over 65% residing in high-tier cities, where we have consistently achieved this percentage over the past few quarters. In terms of FYP, the average ticket size for long-term product rose 58% to over RMB 5,400, underscoring the effectiveness of our sustainable customer strategy. As of the end of February, 13th and 25th month persistency ratios for long-term insurance maintained industry-leading levels of over 95%. Cunjun MaFounder and CEO at Huize Holding Ltd00:05:43[Foreign language] 截æ¢ä¸€å£åº¦æœ«ï¼Œè¾‰æ³½ä¸Ž143å®¶ä¿é™©å…¬å¸ä¿æŒç¨³å®šåˆä½œå…³ç³»ï¼ŒæŒç»åˆ›æ–°æŽ¨å‡ºå·®å¼‚化的定制产å“。2025年以æ¥ï¼Œé“¶è¡Œå˜æ¬¾å’Œç†è´¢äº§å“收益呈现下行趋势,客户财富ä¿éšœéœ€æ±‚进一æ¥å‡¸æ˜¾ã€‚辉泽è”åˆæ–°åŽäººå¯¿è¿ä»£æŽ¨å‡ºå¿«äº«æœ3å·ï¼Œæ—¨åœ¨é€šè¿‡æˆæœ¬å–æ¯çš„æ–¹å¼å®ˆä½è€ç™¾å§“的钱袋åï¼Œå……åˆ†å‘æŒ¥å‚¨è“„ç±»ä¿é™©é•¿æœŸç¨³å¥çš„ä¿å€¼å¢žå€¼ã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:06:27As of the end of March, we had strong partnerships with. Cunjun MaFounder and CEO at Huize Holding Ltd00:06:34[Foreign language] æ¤å¤–ï¼Œè¾‰æ³½ä¹Ÿåœ¨å¢žåŠ åˆ†çº¢é™©å“ç§çš„定制能力。在ä¸è‹±ç¦æ»¡åŠ ç³»åˆ—çš„åŸºç¡€ä¸Šï¼Œæˆ‘ä»¬è”åˆé™†å®¶å˜´å›½æ³°äººå¯¿æŽ¨å‡ºé‡‘满一æ—6å·åˆ†çº¢åž‹å¢žå€¼ç»ˆèº«é™©ï¼Œæºæ‰‹å¤å…´ä¿å¾·ä¿¡äººå¯¿æŽ¨å‡ºæ–°æµ·æ±‡é€‰çš„分红型养è€å¹´é‡‘。在市场整体从固定收益型产å“呿µ®åŠ¨æ”¶ç›Šåž‹äº§å“转型时期,进一æ¥å·©å›ºäº†è¾‰æ³½åœ¨å›½å†…分红险的领导地ä½ã€‚与æ¤åŒæ—¶ï¼Œé…åˆé›†å›¢å›½é™…化的战略布局,辉泽è”åˆæ‹›å•†ä¿¡è¯ºäººå¯¿æŽ¨å‡ºäº†å°æ·˜æ°”å…¨çƒç‰ˆçš„å°‘å„¿é‡ç–¾ï¼Œä¾æ‰˜ä¿æŒåœ¨æµ·å¤–的优质资æºï¼Œå´æ–°æ”¯æŒäº†å…¨çƒç†èµ”åŠæµ·å¤–就医ç‰å®‰æŽ’。 Kenny LoInvestor Relations Manager at Huize Holding Ltd00:07:25As of the end of March, we had strong partnerships with 143 insurance companies and continue to develop and launch differentiated customized products with insurer partners. With declining use on traditional bank deposits and wealth management products, demand for wealth protection solutions has intensified. In response, we partnered with New China Life to launch Bliss No 3, a savings product striving to achieve sustainable returns for customers. Additionally, we expanded our portfolio of customized participating products, building on the "Fu Man Jian" series co-launched with Aviva-COFCO. We partnered with Cathay Lujiazui Life Insurance on Jin Man Yi Zu No. 6, a participating incremental whole life insurance product. This was followed by the launch of Xing Hai Hui Xuan, a participating annuity product co-developed with Pramerica Fosun Life Insurance. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:08:24These customized products were designed to cater to the industry-wide demand shift from fixed returns to floating returns, further solidifying our leadership in China's participating insurance segment. In view of our global expansion strategy, we introduced Xiao Tao Qi Global, a children's critical illness product co-developed with Cigna and CMB Life Insurance that leverages their overseas resources to offer global client settlement and overseas medical support. Cunjun MaFounder and CEO at Huize Holding Ltd00:08:57[Foreign language] éšç€ç”Ÿæˆå¼ARå’ŒARæ™ºèƒ½ä½“çš„ä¸æ–驿–°ï¼Œå›ºæœ‰ä¼ä¸šå·¥ä½œçš„å·¥ä½œæµæ¨¡å¼äº§ç”Ÿäº†é¢ 覆å¼çš„å˜åŒ–。辉泽æŒç»å®žæ–½AR+战略,为业务场景ã€å†…部è¿è¥ç‰å„个领域è½åœ°AR应用,æå‡æœåŠ¡ä½“éªŒå’Œå†…éƒ¨æ•ˆçŽ‡ã€‚åŸºç¡€å»ºè®¾ä¸Šï¼Œæˆ‘ä»¬å·²ç»åœ¨ä¼ä¸šå†…部部署了辉泽AR智能体开å‘å¹³å°ï¼Œé”æ„æž„建自主的AR生产力。在充分使用开æºäººå·¥æ™ºèƒ½æ¨¡åž‹çš„æ”¿ç–主导下,我们积æžåœ°æŽ¨è¡Œå¤§æ¨¡åž‹çš„ç§æœ‰åŒ–éƒ¨ç½²ï¼Œç¡®ä¿æ ¸å¿ƒæ•°æ®ä¸å‡ºç‹±ï¼Œæ»¡è¶³é‡‘èžçº§çš„安全åˆè§„è¦æ±‚。å¦ä¸€æ–¹é¢ï¼Œå…¬å¸ç§¯æžæŽ¨è¡Œä½Žä»£ç çš„AR智能体开å‘,支æŒå„部门通过å¯è§†åŒ–的工具自主开å‘AR智能体,进行全员生产力é©å‘½ï¼Œè®©AR智能体已æˆä¸ºè¾‰æ³½æ–°ä¸€ä»£çš„æ•°å—员工,助力ä¼ä¸šè¿ˆå‘智能化方å‘å‘展。一å£åº¦ï¼Œå…¬å¸å®žçŽ°æˆæœ¬ç»“æž„æŒç»ä¼˜åŒ–,销售费用ã€ç®¡ç†è´¹ç”¨ã€ç ”å‘费用ç‰ä¸‰é¡¹è¿è¥è´¹ç”¨åˆè®¡çŽ¯æ¯”ä¸‹é™äº†29%ï¼Œä½“çŽ°æ˜¾è‘—çš„é™æœ¬å¢žæ•ˆã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:10:17The rapid advancement of generative AI and AI agents is transforming traditional enterprise workflows. Under our AI+ strategy, we continue to enhance both the user experience and operational efficiency. We have deployed the Huize AI agent development platform internally with a goal of developing independent AI productivity. Leveraging open-source AI models, we have implemented private domain deployment of large language models to ensure data security and regulatory compliance. At the same time, we are actively promoting the development of local AI agents to accelerate AI agent creation using visualization tools. This is driving a company-wide productivity revolution with AI agents acting as a new generation of digital employees. In the quarter, we have further optimized our cost structure and reduced operating expenses, with total operating expenses falling by 29% sequentially. Cunjun MaFounder and CEO at Huize Holding Ltd00:11:20[Foreign language] 辉泽一直贯彻以客户为ä¸å¿ƒçš„åŽŸåˆ™ï¼Œè‡´åŠ›äºŽé€šè¿‡åˆ›æ–°ç§‘æŠ€æ‰“é€ ä¸ªæ€§åŒ–çš„ä¿é™©æœåŠ¡ä½“éªŒã€‚ä¸€å£åº¦ï¼Œæˆ‘们æ£å¼ä¸Šçº¿äº†AR APP智能入å£ï¼Œä¸ºå®¢æˆ·æä¾›7×24å°æ—¶çš„在线ä¿é™©ä»£ç†æ”¯æŒã€‚ARæœåŠ¡å·²è¦†ç›–æŽˆæƒå’¨è¯¢ã€ä¿é™©äº§å“推èç‰æ ¸å¿ƒåœºæ™¯ï¼Œè¾¾åˆ°äº†æ—¥å‡æœåŠ¡è¶…è¿‡1.5ä¸‡äººã€‚åŒæ—¶ï¼Œæˆ‘们全é¢é‡æž„äº†ç”¨æˆ·å”®åŽæœåŠ¡æµç¨‹ä½“验,其ä¸å°é©¬ç†èµ”AR智能体æ£é€æ¥å®žçŽ°äº†æŠ¥æ¡ˆã€å®¡æ ¸ã€èµ”付全æµç¨‹çš„自动化。目å‰ï¼Œæˆ‘们已完æˆç†èµ”报案全场景的AR化,并将陆ç»å‘APP与å°ç¨‹åºå¼€å‘。在全é¢ä¸Šçº¿åŽï¼Œå°é©¬é—ªèµ”çš„æ•´ä½“æ•ˆçŽ‡é¢„æ–™ä¼šä»Žä¸€å¤©åŽ‹ç¼©åˆ°ä¸€å°æ—¶ï¼Œä¸ºå®¢æˆ·æä¾›æœ€é«˜æ•ˆçš„ç†èµ”体验。å°é©¬ç†èµ”æŒç»ä¸ºç†èµ”客户æä¾›å¯é 安心的ä¿é™©ç†èµ”æœåŠ¡ã€‚ä¸€å£åº¦ï¼Œå°é©¬ç†èµ”总金é¢è¾¾åˆ°1.9亿元,总结案件数达到了36,000件。 Kenny LoInvestor Relations Manager at Huize Holding Ltd00:12:32Our customer-centric approach leverages innovative technologies to deliver personalized insurance service experiences. During the quarter, we launched an AI-powered smart portal on Huize's app, offering 24/7 insurance agent support. Our AI services now cover key customer lifecycle touchpoints, including policy inquiries and product matching, serving an average of over 15,000 users daily. We are also revolutionizing after-sales claims processing through Xiaoma Claims AI agents, achieving end-to-end automation of claims reporting, review, and payout. With AI now capable of handling all claims reporting, we are now working to extend this innovative feature to our apps and mini programs. This innovation is expected to reduce processing time on Xiaoma Flash Claim from one day to one hour upon full rollout. During the quarter, Xiaoma Claims facilitated RMB 190 million in claims across 36,000 cases, providing customers with efficient and reliable insurance claim services. Cunjun MaFounder and CEO at Huize Holding Ltd00:13:42[Foreign language] PVI Insurance å…¬å¸ä¸Šçº¿äº”年期åŠå年期的é‡ç–¾é™©ï¼Œä¸°å¯Œäº§å“çº¿çš„åŒæ—¶ï¼Œæ»¡è¶³å®¢æˆ·å¤šå…ƒåŒ–çš„ä¿éšœéœ€æ±‚。Pony Insurance Tech 为越å—ä¿é™©å¸‚场æŒç»èµ‹èƒ½ï¼Œå¸¦æ¥åˆ›æ–°å˜é©ï¼Œæ ‡å¿—ç€é›†å›¢å›½é™…化进一æ¥é‡è¦çš„里程碑。我们æ£åœ¨æœ‰åºåœ°æŽ¨è¿›æ–°åŠ å¡ã€è²å¾‹å®¾ç‰æµ·å¤–市场的业务,稳æ¥è¿ˆå‘ 2026 å¹´æµ·å¤–åº”æ”¶å æ¯” 30% çš„ç›®æ ‡ã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:14:57Our international brand, Poni Insurtech, continues to deliver strong growth momentum, underscoring the vast and tactical potential of Southeast Asia. Our Vietnamese operation, Global Care, maintained solid traction and grew total policy count by 29% compared to the first quarter in 2024. The growth rate in premiums and revenue increased by 35% and 34% year-over-year, respectively. We recently partnered with Viettel Post, a leading logistics service provider in the region, to expand our distribution network, further growing our team of independent financial advisors and enhancing the reach and conversion capabilities of the GTech platform. On the product side, Global Care launched five-year and ten-year critical illness insurance products in collaboration with PVI Insurance, enriching our product portfolio to better meet customers' diverse protection needs. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:15:55Poni Insurtech continues to drive the transformation of the Vietnamese insurance market through innovation and marks a crucial milestone of our international expansion. We are making steady progress in expanding into Singapore and other overseas markets, and are on track to achieve our goal of reaching 30% of total revenue contribution from international markets by 2026. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:16:22sustainable returns for shareholders. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:17:25Global macro and geopolitical conditions remain volatile, yet insurance demand in China and across Asia stays resilient with digital adoption accelerates. Drawing on deep customer insights and AI-driven product innovation, and strong momentum in Vietnam and other Southeast Asian markets, Huize delivered another quarter of solid growth and operating agility. Looking ahead, we will widen our range of savings and have products for high-value clients, embedding ourselves host a large language model platform across the service chain to lift efficiency and experience. Internationally, Poni Insurtech further taps into Singapore and other priority markets, keeping us on cross-overseas revenue targets. Grounded in product innovation, customer experience, and AI enablement, Huize will continue to create win-win value for insurers and customers while delivering sustainable long-term returns for shareholders. Cunjun MaFounder and CEO at Huize Holding Ltd00:18:23[Foreign language] 接下æ¥ï¼Œè¯·æˆ‘们的 CFO Ron 给大家详细解读我们的业绩和财务数æ®ã€‚ Kenny LoInvestor Relations Manager at Huize Holding Ltd00:18:29This concludes my prepared remarks for today. I will now turn the call to our CFO, Mr. Ron Tam, who will provide an overview of our key financial highlights for the first quarter. Ron TamCo-CFO at Huize Holding Ltd00:18:40Thank you, Mr. Ma and Kenny. Good evening, everyone in Asia, and good morning for those in the U.S. It's Ron here. Despite a challenging macroeconomic and geopolitical environment, we have delivered yet another quarter of resilient performance, during which the first quarter for both total gross written premiums, GWP, and first-year premiums facilitated on our platform increasing by 37.8% and 30.9% sequentially, reaching CNY 1.4 billion and CNY 730 million, respectively. Total operating revenue remained at CNY 284 million. Our financial position remains very robust, with a combined balance of cash liquidity of around CNY 202 million, or $28 million, as of the end of the March quarter. This resilient performance was driven by our efficient omnichannel distribution network, our focused efforts to continue to acquire high-quality customers from the market, and the deployment of advanced proprietary AI solutions. Ron TamCo-CFO at Huize Holding Ltd00:19:48Crucially, we have made significant progress in executing on our international expansion strategy, which is a key growth driver for long-term sustainable growth for the company. Our strategic focus has remained on long-term insurance products, which continue to account for over 90% of total GWP facilitated on the platform. Leveraging on our robust omnichannel distribution network and advanced AI solutions, we are significantly strengthening customer acquisition and engagement, adding approximately 390,000 new customers during the first quarter of 2025. This brings our total customer base count to 11 million as of the end of the first quarter. In addition, repeat purchase ratio for our long-term insurance products stood at a very high level of 38%, demonstrating our ability to continue to unlock the lifetime value of our high-quality customer base through effective upselling and cross-selling. Ron TamCo-CFO at Huize Holding Ltd00:20:51We've also seen reasonable reductions in all three kinds of operating expenses, ranging from 15%-48% quarter over quarter, which has improved our expense-to-income ratio by 11.5 percentage points quarter over quarter to 29% in the first quarter of 2025. In addition, total operating expenses have fallen by 29% compared to the fourth quarter of 2024. The reduction reflects decisive actions in continued workplace optimization, broad deployment of AI-driven automation, which has sharply reduced manual workloads and boosted efficiency throughout the business flow. These results demonstrate the strength of our intelligent cost control framework in delivering real cost savings and productivity gains in the business. A clear illustration of our AI-driven productivity gains is the use of localized AI avatars in marketing. These avatars can replicate a human voice and appearance in under a minute, producing highly engaging insurance content that is virtually indistinguishable from a live presenter. Ron TamCo-CFO at Huize Holding Ltd00:22:01Integrated with our content management platform, the system now automates script generation, video editing, and distribution, creating a seamless end-to-end workflow. As a result, we are scaling our social media presence with richer, more compelling content while materially reducing production time and cost. Our international growth engine, Poni Insurtech, delivered yet another solid quarter and remained central to our long-term strategy. Building on the success of our proprietary AI toolset in China, we are now looking to deploy these solutions across our overseas operations to streamline workflows and deliver a more personalized customer journey. Vietnam continues to provide a robust proof of concept for our Southeast Asia playbook, and we are making steady progress towards entering Singapore this year. These initiatives will further diversify our revenue mix and establish additional scalable growth drivers for the group. Ron TamCo-CFO at Huize Holding Ltd00:22:59In closing, we believe that we are well positioned to capture the opportunities emerging from China's rapidly evolving insurance landscape and the broader Asian market. Domestically, robust demand for long-term protection underpins a healthy, sustainable growth trajectory across the value chain. Internationally, Poni Insurtech allows us to replicate and apply our China-proven model and proprietary AI capabilities to high-growth Southeast Asian markets, particularly among the young, rapidly expanding middle class. By combining advanced data analytics, end-to-end AI enablement, and disciplined market penetration, we aim to cement Huize's status as Asia's premier insurance tech platform, seamlessly connecting consumers, carriers, and distribution partners, and delivering durable value to all stakeholders. We now open up the call to questions. Thank you very much, and over to you, Operator. Operator00:23:52Thank you. We will now begin the question and answer session. To ask a question on the phone, please press star 11 and wait for a name to be announced. To cancel your request, please press star 11 again. One moment for the first question. Our first question comes from Amy Chen from Citi. Please go ahead. Amy ChenInvestment Banking Associate at Citi00:24:16Hi, this is Amy from Citi. Thank you for the opportunity for me to ask a couple of questions. The first one would be regarding selling expenses. We noted that the first-year premiums facilitated in the first quarter saw around 15% year-over-year decline. However, selling expenses was up by 7%. Where's the gap here? The second question is on sales momentum in the second quarter and your outlook for the rest of 2025. The industry is expecting another round of pricing rate cuts in the third quarter. Has this somehow boosted customer demand so far? Thank you. Ron TamCo-CFO at Huize Holding Ltd00:25:01Thank you, Amy. It's a pleasure to have you again on the call. I know that you had three questions to you just now. The first one is regarding the year-on-year decline on FYP versus an increase in selling expenses, I believe, right? I think to address the question on the FYP decline, I would note that in 2024, in the first quarter, there was actually a pricing cut effective during the quarter, which has also led to much sales during that quarter. I think effectively we are comparing the first quarter of 2024 versus a relatively high base for the first quarter of last year. I think that has to do with a high base effect for 2023, albeit that in the first quarter of this year, we have further driven our revenue growth from not just domestic, but also from international markets. Ron TamCo-CFO at Huize Holding Ltd00:26:00That has to do with the reasons I just cited on the high base effect of last year. On the gap between the FYP downturn and the channel increase, I would note that the international business in terms of gross margins is relatively lower than the domestic business. Therefore, I think that has been reflected in what you noted in terms of the gross margin decline in the first quarter of 2025. On your second question regarding the outlook for the rest of the year, we do think that Q1 for 2025 is probably the rock bottom for this year. In Q2, we are seeing a very decent momentum. Obviously, the international market is still in a high growth phase. Ron TamCo-CFO at Huize Holding Ltd00:26:53For the domestic China market, we are seeing a revival of growth, given that the transition to the power products has basically been complete over the last two quarters, and channels have adjusted to the new product regime. I think that in Q2, we are seeing growth across different products. What you noted, that the expectation for a further pricing rate cut on August 31, which is now widely rumored and expected to be put in place, we do expect that there will be an effect on rush sales in the third quarter, particularly in the months of July and August, where we have seen similar situations in the last year and also in the past few years as well. Although we would note that the pricing rate at this time, because relatively speaking versus previous episodes, is relatively muted. Ron TamCo-CFO at Huize Holding Ltd00:27:54Given that we're already in a sort of 2% handle kind of return level, the incitement for consumers to purchase would probably see a diluted effect versus what we have seen in the past years. We do expect that Q3 will be strong, with August being the peak for domestic sales of savings products. Hope that answers your question, Amy. Amy ChenInvestment Banking Associate at Citi00:28:28Yeah, thank you, Ron. Operator00:28:30Thank you for the questions. One moment for the next question. Next question comes from the line of Kenny Lim of UOB Kay Hian. Please go ahead. Kenny LimEquity Research Analyst at UOB Kay Hian00:28:40Good evening, Ron. I'm Kenny from UOB. I have two questions for my end. The first one, how do you expect the enforcement of balancing across the agency channels to affect your two-year business? How does it change the overall industry competitive landscape? My second question is about the latest international revenue contribution in first quarter. Also, what is the latest progress of your business expansion plan in Singapore and Philippines? Yeah, that's all. Ron TamCo-CFO at Huize Holding Ltd00:29:12Thank you. Thank you, Kenny, for your support. Two questions. One on balancing KEI, which is the regulatory rule change impacting commissions for various channels. Given that we have lived through this regulatory change in the last 12 months now, and we do hear and expect that similar measures will be implemented and imposed upon the tied agency channel, which you have noted in your question. If such a measure would be implemented in the second half of this year, we do expect that the so-called impact on our business would be positive because what that means is that the playing field is leveled among the different channels, among bankers, brokers, and agencies, tied agencies. Therefore, we do expect that there will be a continued so-called exodus of agents from the tied agency model into independent third-party platforms such as ourselves. Ron TamCo-CFO at Huize Holding Ltd00:30:15We would likely be capturing an additional influx of productive agents if such a measure will be implemented on the agency channel. On the overall market, I would think that a similar observation will be seen across our competitors as well. As a whole, I think the market would continue to gravitate towards a more independent third-party kind of broker agency distribution model. We do note that right now in China, the third-party intermediary still accounts for less than 10%. I think still 5%-6% of overall premium distribution versus what we see in more mature and developed markets such as Japan or Hong Kong or even Singapore, where we see that intermediary broker agency distribution is as much as 30%-50% of the market. Ron TamCo-CFO at Huize Holding Ltd00:31:11In the long-term secular trend, we do see that the intermediation of premium distribution will continue to be in favor of platforms such as ourselves. The second point that I would note here is that we do see that independent financial advisors or independent agents are increasingly favoring platforms where they can get access to a wide variety of products from different providers such as ourselves. We have over 100 products on our platform that we can facilitate for agents to serve the customers. Also, especially in the digital age whereby agents would require digital tools to serve the customers and to make sure that the customers have a very efficient and digital purchase journey. For the likes of the incumbents, this may be a difficult solution to be provided and where we have a very clear and strong advantage on the competition. Ron TamCo-CFO at Huize Holding Ltd00:32:10Overall, we do think that the impact will be positive, and we would wait and see when the measures will be implemented on the agency channel. Your second question on international market expansion, we are very much on track in terms of our expansion into Singapore. We would likely be able to give a further material update in our next earnings call as to what our Singapore development has materialized into, hopefully into an operational status by the third quarter. We are working very closely with regulators in the meantime to finalize arrangements and to make sure that our recruitment of necessary personnel for the business is in place. Our target is to be in business on this model by the third quarter of this year. Philippines, we are still progressing. Ron TamCo-CFO at Huize Holding Ltd00:33:08Given that we are now prioritizing Singapore as a business development market, we likely will see Philippines in the second half of this year. Thank you, Kenny. Operator00:33:24Thank you for the questions. With that, I'd like to hand the call back to Kenny for closing remarks. Kenny LoInvestor Relations Manager at Huize Holding Ltd00:33:32Thank you, Operator. In closing, on behalf of Huize's management team, we would like to thank you for your participation in today's call. If you require any further information, feel free to reach out to us. Thank you for joining us today. This concludes the call.Read moreParticipantsExecutivesCunjun MaFounder and CEORon TamCo-CFOKenny LoInvestor Relations ManagerAnalystsKenny LimEquity Research Analyst at UOB Kay HianAmy ChenInvestment Banking Associate at CitiPowered by