NASDAQ:SFIX Stitch Fix Q4 2025 Earnings Report $3.33 0.00 (0.00%) Closing price 05/22/2026 04:00 PM EasternExtended Trading$3.34 +0.02 (+0.45%) As of 05/22/2026 07:57 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Massive. Learn more. ProfileEarnings HistoryForecast Stitch Fix EPS ResultsActual EPS-$0.07Consensus EPS -$0.10Beat/MissBeat by +$0.03One Year Ago EPS-$0.30Stitch Fix Revenue ResultsActual Revenue$311.23 millionExpected Revenue$307.15 millionBeat/MissBeat by +$4.08 millionYoY Revenue Growth-2.60%Stitch Fix Announcement DetailsQuarterQ4 2025Date9/24/2025TimeAfter Market ClosesConference Call DateWednesday, September 24, 2025Conference Call Time5:00PM ETUpcoming EarningsStitch Fix's Q3 2026 earnings is scheduled for Wednesday, June 10, 2026, with a conference call scheduled at 5:00 PM ET. Check back for transcripts, audio, and key financial metrics as they become available.Q3 2026 Earnings ReportConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckPress Release (8-K)Annual Report (10-K)Earnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by Stitch Fix Q4 2025 Earnings Call TranscriptProvided by QuartrSeptember 24, 2025 ShareLink copied to clipboard.Key Takeaways Positive Sentiment: Stitch Fix reported 4.4% adjusted revenue growth in Q4, marking its second consecutive quarter of top-line expansion and U.S. apparel market share gains. Positive Sentiment: Fiscal 2025 delivered the highest contribution margin in a decade, a 170 bp expansion in adjusted EBITDA margin, positive free cash flow, and a debt-free balance sheet. Neutral Sentiment: Active clients declined 7.9% year over year to 2.3 million, though year-over-year comps have improved for five straight quarters and new-client 90-day LTVs hit three-year highs. Positive Sentiment: Investments in generative AI and new engagement features—such as the AI style assistant, Vision imagery, Stylist Connect, and family accounts—are designed to enhance personalization and convenience. Positive Sentiment: Fiscal 2026 guidance anticipates full-year revenue growth to $1.28–1.33 billion, adjusted EBITDA of $30–45 million, positive free cash flow, and improving active-client net adds. AI Generated. May Contain Errors.Conference Call Audio Live Call not available Earnings Conference CallStitch Fix Q4 202500:00 / 00:00Speed:1x1.25x1.5x2xTranscript SectionsPresentationParticipantsPresentationSkip to Participants Operator00:00:00Thank you for standing by and welcome to the Stitch Fix Fourth Quarter Fiscal Year 2025 Earnings Conference Call. At this time, all participants are in listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during this session, you'll need to press star one-one on your telephone. If your question has been answered and you'd like to remove yourself from the queue, simply press star one-one again. As a reminder, today's program is being recorded. Now I'd like to introduce your host for today's program, Cherryl Valenzuela, Head of Investor Relations. Please go ahead. Cherryl ValenzuelaHead of Investor Relations at Stitch Fix00:00:35Good afternoon, and thank you for joining us today for the Stitch Fix Fourth Quarter and Full Fiscal Year 2025 Earnings Call. With me on the call are Matt Baer, Chief Executive Officer, and David Aufderhaar, Chief Financial Officer. We have posted complete Fourth Quarter and Full Fiscal Year 2025 financial results in a press release on the quarterly results section of our website, investors.stitchfix.com. A link to the webcast of today's conference call can also be found on our site. We would like to remind everyone that we will be making forward-looking statements on this call, which involve risks and uncertainties. Actual results could differ materially from those contemplated by our forward-looking statement. Reported results should not be considered as an indication of future performance. Please review our filings with the SEC for a discussion of the factors that could cause the results to differ. Cherryl ValenzuelaHead of Investor Relations at Stitch Fix00:01:27In particular, our press release issued and filed today, as well as our annual report on Form 10-K for fiscal 2025, which we expect to file later this week. Also note that the forward-looking statements on this call are based on information available to us as of today's date. We disclaim any obligation to update any forward-looking statement except as required by law. Please note that fiscal 2024 was a 53-week year due to an extra week in the fourth quarter. As such, the adjusted revenue growth rates we reference on this call remove the impact of that extra week to provide a comparison that we believe more accurately reflects our performance. During this call, we will discuss certain non-GAAP financial measures. Reconciliations to the most directly comparable GAAP financial measures are provided in the press release on our Investor Relations website. Cherryl ValenzuelaHead of Investor Relations at Stitch Fix00:02:20These non-GAAP measures are not intended to be a substitute for our GAAP results. Finally, this call in its entirety is being webcast on our Investor Relations website, and a replay of this call will be available on the website shortly. Now let me turn the call over to Matt. Matt BaerCEO at Stitch Fix00:02:36Thank you, Cherryl, and good afternoon, everyone. Over the last two years, we've been relentlessly executing our transformation strategy to deliver the most client-centric and personalized shopping experience. I'm incredibly proud of the significant progress we've made. We've fundamentally reshaped how we operate by strengthening the foundation of our business and embedding retail best practices. We've also made significant strides in reimagining our client experience. Our transformation is driving tangible results. We closed out fiscal 2025 with a strong Q4, delivering 4.4% adjusted revenue growth. Revenue of $311.2 million exceeded our guidance and marked our second consecutive quarter of revenue growth. We once again gained market share in the U.S. apparel market this quarter, according to Circana data. Adjusted EBITDA was $8.7 million, or 2.8% of revenue, which also came in ahead of guidance. Matt BaerCEO at Stitch Fix00:03:41Our strong top-line performance was the direct result of the improvements we've made to our client experience and assortment. Fix average order value grew 12% year-over-year, our eighth consecutive quarter of AOV growth. AOV growth was driven by higher items per Fix due to greater penetration of our larger Fix offering. AOV growth was also driven by Fix AUR that was up 7.6% year-over-year, as we continue to benefit from the newness and trend-right styles we've brought to our merchandise assortment. Both our women's and men's lines of business accelerated revenue growth in Q4. Expansion into non-apparel categories and a greater infusion of established brands were the primary drivers. I'm especially proud of the continued strength of our men's business that delivered double-digit revenue growth in Q4 and a positive full-year performance. Matt BaerCEO at Stitch Fix00:04:45Our core Fix channel continues to perform, with Q4 revenue growth that outpaced our total growth. This is due in part to the encouraging initial results we're seeing from our new feature that allows clients to build a Fix around a Freestyle item. This is a strategic move that blends the best of both channels to create a more seamless experience for our clients. As a result of the changes to our client experience and our thoughtful client acquisition strategy, we are encouraged by the trends we're seeing with new client acquisition, re-engagement of former clients, and retention of our current clients. These shifts have led to improvements in year-over-year active client growth rates for five consecutive quarters. Bringing in the right clients to our service remains a key priority, and this is an area where we continue to see strength, with 90-day new client LTVs at three-year highs. Matt BaerCEO at Stitch Fix00:05:47Our recurring Fix shipments enrollment also remains up year-over-year, reflecting the resonance of our client experience improvements. FY 2025 was a milestone year for Stitch Fix, where our consistent execution set us on a path to sustainable, profitable growth. In the last fiscal year, we achieved our highest contribution margin in the last decade. We expanded our adjusted EBITDA margin by 170 basis points, and we completed another year with positive free cash flow and no debt. Now firmly in the growth phase of our transformation, we will continue in fiscal year 2026 to enhance our client experience, including through investments in generative AI, and remain focused on four areas: creating more dynamic ways for our clients to engage with us, deepening our client-stylist relationships, introducing increased Fix flexibility, and strengthening our assortment. Matt BaerCEO at Stitch Fix00:06:56In line with these priorities, we recently began to roll out a new suite of innovations. These enhancements will further our efforts to deliver industry-leading personalization and convenience. First, we are leveraging generative AI to offer even greater personalization, as well as new engagement opportunities. As a result of our service's continuous feedback loop, we have billions of insights on our clients' fit and style preferences, and we are using these insights, coupled with the latest in GenAI technology, to serve them in ways only we can. Our clients have shared with us that one of their biggest challenges is expressing what they want to their stylist. To address this, we recently began to roll out an AI style assistant, which chats with clients while they develop their Fix request note, using GenAI imagery, as well as leading questions to help them articulate what they are looking for. Matt BaerCEO at Stitch Fix00:08:00Through the feedback we secure from the AI style assistant, as well as our sophisticated algorithms and the expertise of our human stylist, we are now able to be that much more precise with meeting each client's individual needs. In addition to launching our AI style assistant, we are also beginning to roll out a style visualization feature called Vision that provides clients with personalized GenAI imagery of their likeness in a variety of shoppable outfit recommendations, incorporating the latest styles and trends. Second, we're further deepening client-stylist relationships. I often think back to the golden age of retail, when sales associates knew their customers by name, remembered their preferences, and could anticipate their needs. Those personal relationships have all but disappeared from shopping today. However, at Stitch Fix, they are alive and well. Matt BaerCEO at Stitch Fix00:09:02Our stylists serve as trusted partners to our clients, and now we're creating opportunities for clients and stylists to collaborate like never before through a new platform called Stylist Connect. Through the beta rollout of Stylist Connect, select clients can communicate with their stylists whenever they need assistance, whether to ask a question about fit, get tips on the latest trends, or work together on their next Fix. Client feedback on this feature has been incredibly positive, and we are also seeing higher order values from clients who have been part of the early rollout. Third, we're giving clients even more flexibility. One of the main reasons clients come to us is for the convenience and time savings we offer. We recently launched family accounts, which enable clients to shop for their partner or anyone else in their household, all from one account. Matt BaerCEO at Stitch Fix00:10:00This helps families save hundreds of hours a year. Family accounts join other ways we've embedded flexibility into the experience, including larger Fixes, themed Fixes, and the ability for clients to build a Fix around a Freestyle item. Lastly, we're further strengthening our assortment by leveraging GenAI in our private brand design process and adding new styles and brands. By integrating GenAI in private brand development, we are responding to trend signals more quickly and accelerating how we bring relevant styles to the market. We are uniquely positioned to do this because of the depth and quality of our data from the continuous direct and indirect feedback our clients provide. While we are enhancing our private brand development process, we're also expanding our portfolio of emerging and established brands. Matt BaerCEO at Stitch Fix00:10:56Since the start of FY 2025, we've added more than 50 new brands, including Varley, Favorite Daughter, Alex Mill, Rhone Women, Pendleton, Madewell Men, Birkenstock, Gola, Abercrombie Kids, and my kids' favorite, GOAT USA, with additional brands launching in the coming months. Building off the momentum of FY 2025, we are operating from a position of strength, and our FY 2026 guidance anticipates a return to full-year revenue growth. We also expect active client year-over-year growth rates to continue to improve through the year, including a quarter-over-quarter increase in net adds. We will accomplish this while staying disciplined with our growth investments as we navigate an increasingly dynamic and complex environment. Two years ago, when I stepped into the CEO role, I recognized that Stitch Fix offered a powerful and differentiated alternative to traditional retail whose potential had yet to be fully realized. Matt BaerCEO at Stitch Fix00:12:03I am incredibly proud of the work the Stitch Fix team has done since then to further unlock that potential. At Stitch Fix, we know that the best retail experience is one that serves clients at a truly individual level, one where you know your clients so well that you don't just meet, but anticipate and ultimately exceed their needs and expectations. That's the level of service we aspire to provide every day, harnessing the power of AI, almost 15 years of proprietary data, our algorithms that get smarter with every interaction, our assortment of leading brands, and the human connection of our stylists who know each of their clients personally. With this competitive edge, we're well positioned to be the retailer of choice for apparel and accessories and to continue to grow faster than the overall U.S. apparel market. Matt BaerCEO at Stitch Fix00:13:01In closing, I want to thank our team for their incredible work and our clients, partners, and long-term shareholders for their support. With that, I'll turn it over to David for our financial results and outlook. David AufderhaarCFO at Stitch Fix00:13:14Thanks, Matt, and good afternoon, everyone. Our financial results in the fourth quarter and for the full year are a direct reflection of the strategic plan Matt outlined. We made disciplined choices to operate more efficiently, and that rigor enabled us to return to revenue growth earlier than expected, while driving significant leverage in our business. AOV growth was a highlight in FY 2025. This was a main factor in our return to growth, but was only one of many clear signals of a healthier business overall. We're seeing encouraging trends in many areas, including more consistently bringing in highly engaged clients, retaining those clients for longer, and selling them more items. David AufderhaarCFO at Stitch Fix00:13:58This progress confirms that our strategic focus on the fundamentals, from improving our inventory to enhancing the client experience, is the right path to drive sustainable, profitable growth. At the same time, we continue to deliver strong improvements to our cost structure. Over the last three years, we have removed a total of almost $500 million in SG&A spend, going from 53.1% of sales to 47.5%. Rationalizing our cost structure has become ingrained in our company culture. We achieved these operational efficiencies through a combination of large strategic initiatives and everyday expense management. We optimized our warehouse network and stylist workforce. We restructured our corporate headcount to eliminate redundancies and flatten our organizational hierarchies. We focused our marketing spend on the most effective channels for growth, and we reduced the remainder of our fixed cost structure. David AufderhaarCFO at Stitch Fix00:14:58In FY 2026, we will continue to identify additional savings opportunities that will allow us to reinvest in growth. Now let's turn to the numbers. FY 2025 net revenue was $1.27 billion. On an adjusted basis, this was down 3.7% year-over-year, with revenue for the second half of the year growing 2.5%. We drove further leverage in our business in FY 2025. Gross margin was 44.4%, up 10 basis points year-over-year, and our highest annual gross margin since FY 2021. The increase was primarily driven by transportation leverage due to improvements in carrier mix and rate negotiations with key carriers. We also captured additional efficiencies across our operations and styling teams. This resulted in our highest full-year contribution margin in the last decade. We reduced our overall SG&A spend by $124 million in FY 2025. David AufderhaarCFO at Stitch Fix00:16:03The decrease was primarily driven by lower compensation and benefits expense, including lower stock-based compensation expense and lower facilities costs. These actions allowed us to deliver adjusted EBITDA for the year of $49.1 million, or a 3.9% margin, up 170 basis points compared to FY 2024. We generated $9.3 million of free cash flow in FY 2025 and ended the year with $242.7 million in cash, cash equivalents, and investments, and no debt. Turning to our Q4 results, Q4 net revenue was $311.2 million. Revenue was up 4.4% year-over-year on an adjusted basis and down 4.2% quarter-over-quarter. As Matt mentioned, growth was largely driven by strength in AOV due to the increased penetration of our larger Fix offerings and our focus on trend and style right assortment. We ended Q4 with active clients of 2.3 million, down 7.9% year-over-year and down 1.9% quarter-over-quarter. David AufderhaarCFO at Stitch Fix00:17:16As expected, sequential active client net losses increased this quarter due to seasonality, though the year-over-year comp improved for the fifth consecutive quarter. Revenue per active client was up 3% year-over-year to $549. This was the sixth quarter in a row we have seen a year-over-year increase in our PAC, demonstrating that the clients we are acquiring and retaining are highly engaged. Gross margin for the quarter came in at 43.6%, down 100 basis points year-over-year and down 60 basis points quarter-over-quarter. The year-over-year change was driven primarily by higher transportation costs due to general rate increases from carriers such as USPS. Gross margin was also impacted by a mix shift towards non-apparel categories. David AufderhaarCFO at Stitch Fix00:18:06Advertising came in at 9.5% of revenue in Q4, up 50 basis points year-over-year but down 70 basis points quarter-over-quarter as part of our broader reinvestment in revenue and active client growth. We will remain thoughtful and disciplined in how we invest in this area. We ended Q4 with net inventory of $118.4 million, up 20.9% year-over-year and up 3.5% quarter-over-quarter as we expanded merchandise to support larger fixes. Q4 adjusted EBITDA was $8.7 million or a 2.8% margin, down 20 basis points year-over-year and down 60 basis points quarter-over-quarter. It exceeded our guidance largely due to flow-through from our stronger than expected top-line performance. Turning to our outlook for Q1 and FY 2026, for full year FY 2026, we expect total revenue to be between $1.28 billion and $1.33 billion. David AufderhaarCFO at Stitch Fix00:19:11We expect total adjusted EBITDA for the year to be between $30 million and $45 million, and we expect to be free cash flow positive for the full year. For Q1, we expect total revenue to be between $333 million and $338 million. We expect Q1 adjusted EBITDA to be between $8 million and $11 million. I would like to offer a few additional thoughts on our guidance. First, with respect to revenue, we are projecting full-year revenue growth for the first time since FY 2021 and in a macro environment that is pointing to a more challenging environment as we enter the holiday season. For active clients, we believe our methodical approach to rebuilding our client base is working. We expect to deliver a quarter-over-quarter increase in net adds in Q3 FY 2026. We are projecting FY 2026 gross margin to be between 43% and 44%. David AufderhaarCFO at Stitch Fix00:20:17This reflects higher transportation costs and ongoing strategic investments in our client experience and assortment. Our teams have done an excellent job managing the impacts of tariffs by negotiating with suppliers and diversifying our sourcing, resulting in only a small impact to gross margins attributable directly to tariffs. We expect full-year advertising costs to be between 9% and 10% of revenue, as we continue to be opportunistic in this area given the success we've had in acquiring healthier clients with higher LTVs. Finally, we plan to further shift more of our compensation mix from equity to cash. This will have an impact on adjusted EBITDA with a positive trade-off on net income. In closing, we are encouraged by the momentum in our business. David AufderhaarCFO at Stitch Fix00:21:10While cognizant of the difficulties in the current macro environment, how we plan and execute is in our hands, and that is where our focus continues to be. We're operating at scale with a strong financial foundation and a uniquely agile business model, anchored by a debt-free balance sheet, proprietary data science and AI, and the ability to quickly adapt our marketing, merchandising, and pricing levers. These give us the confidence to not only navigate the current environment but to seize strategic opportunities and accelerate our path to long-term profitable and sustainable growth. With that, operator, we can open the line for Q&A. Operator00:21:49Certainly, and our first question for today comes from the line of Dana Telsey from Telsey Advisory Group. Your question, please. Dana TelseyCEO and Chief Research Officer at Telsey Advisory Group00:22:00Good afternoon, everyone, and nice to see the progress, Matt. As you think about the changes in the business, particularly on the top line and the additional brands that you've added lately, where are you seeing the most growth from, and how are tariffs impacting the AOV? I have another question after that for a follow-up. Thanks. Matt BaerCEO at Stitch Fix00:22:23Hey, Dana, I appreciate the question and the recognition for the continued growth. I think to answer your question in two parts, the first in terms of what we're seeing from our assortment and then the second, the impact that we're seeing from tariffs, particularly any impact for AOV. As we noted in the prepared remarks, both our women's and our men's business accelerated their year-over-year revenue growth on an adjusted basis in the fourth quarter, and that was driven by expansion into non-apparel categories, as well as the greater infusion of established brands we've added to our assortment. If you drill down into our women's business, we saw increased demand for footwear that grew over 35%. We also saw significantly improved demand for denim, especially wide-leg denim. We also saw improved demand for skirts that would include midi skirts, maxi skirts, and pleated skirt styles. Matt BaerCEO at Stitch Fix00:23:17We also continue to see strength in our athleisure business. If you drill down into our men's business, just to point out again that we had double-digit growth in Q4 within our men's business and a full-year positive revenue comp in fiscal 2025 for our men's business. In the quarter, and similar to our women's business, we saw very high demand for footwear and athleisure, and we also saw strong performance from national brands like TravisMathew, Adidas, Marine Layer, and Tommy Bahama, just to name a few. I'll speak to the tariff piece a little bit and let David add any additional context. Matt BaerCEO at Stitch Fix00:23:56In the fourth quarter, none of the improvement in AUR, the 7.6% year-over-year growth, or the growth in AOV of 12%, which was our eighth consecutive quarter of growth, is attributable to tariffs. That is in large part due to the great work that our tariff task force did in order to mitigate any potential impacts in the fourth quarter of fiscal 2025. Dana TelseyCEO and Chief Research Officer at Telsey Advisory Group00:24:28Got it. Thank you. Then the—oh, go on. Matt BaerCEO at Stitch Fix00:24:33No, go ahead. Dana TelseyCEO and Chief Research Officer at Telsey Advisory Group00:24:35On the uptick in the sales, where do you see you're taking the share from? Given the volatile outlook for holiday, how do you think about planning for holiday, whether it's timing, whether it is what you're seeing from your customers? How do you see that? Thank you. Matt BaerCEO at Stitch Fix00:24:54Yeah, I appreciate the question. We're very proud of the fact that we continue to gain market share, and that coincides with our growth in the fourth quarter, growing 4.4% on an adjusted basis, considerably outperformed the overall market, something that we are very proud of. To me, that indicates the fact just that our superior service is very clearly resonating with our clients. I'm very proud of the trends we're seeing in our active client growth rates, the fact that those have improved for five consecutive quarters. I'm also really proud of the fact that for the new clients that we've brought in, we see 90-day LTVs continue to be at three-year highs. With regards to who we are taking market share from, at Stitch Fix, we're very much focused on delivering the most client-centric and personalized shopping experience. Matt BaerCEO at Stitch Fix00:25:47In doing so, we're picking up share from all of the retailers that are letting consumers down. It's our superior service that is enabling us to take share from a wide variety of retailers who don't and actually cannot deliver on the personalization consumers want and expect, and that is core to our business. In terms of what we're doing for holiday, we talked about this last year. We really leaned into holiday more meaningfully than we ever had before, and we plan to build on that success in our holiday this year. I believe we're better positioned this year compared to last, given the changes we've made to our experience. A few of those of note are the continued flexibility we've brought into our experience. That's with themed Fixes, larger Fixes, the ability to build a Fix around a Freestyle item. Matt BaerCEO at Stitch Fix00:26:37One that I'm particularly excited about is the introduction of family accounts. One of the critical components of family accounts is that really unlocks gifting opportunities for us. We've also, as I noted before, continued to improve our assortment across private brands, emerging brands, and well-known brands so that we can ensure that we have the right assortment to drive promotions at healthy margins, as well as ensure that we have the right assortment to serve our clients for all of the occasions that they might attend over the holiday time period. Also, the new features like Vision and Stylist Connect that I mentioned, those will continue to provide clients with new ways to engage with us throughout the holiday season. We've also talked at times about the investments we've made into our promotional and CRM capabilities. Those will also help us remain competitive during this time. Matt BaerCEO at Stitch Fix00:27:28Ultimately, it comes down to the differentiation of our business model that just continues to give us a competitive edge, and we're confident that we will continue to gain market share throughout the holiday time period. David AufderhaarCFO at Stitch Fix00:27:40Dana, just to add one additional point to Matt's point, especially around active clients and how that might be part of the underlying growth from a revenue perspective. To his point, we're really encouraged by the continued improvement that we're seeing from a year-over-year comp standpoint. When you play that trajectory forward for the client cohorts that we talked about, the new client adds, re-engaging clients that have gone dormant, and retaining our existing clients, there is that natural inflection point in clients. That is one of the reasons why I called out earlier in our remarks that we see a quarter-over-quarter inflection in active clients in Q3. One of the other things we're seeing, I tend to give color on the most recent quarter. For Q1, we expect quarter-over-quarter active clients to be roughly sort of flat quarter-over-quarter to down approximately 0.5%. Definitely just really encouraged with those trends. David AufderhaarCFO at Stitch Fix00:28:32This is part of that methodical approach that has worked really well for us of just focusing on deepening relationships with our clients and bringing in clients where this service really resonates with. You also see that in some of the metrics where it's the eighth quarter in a row that we saw year-over-year growth in new client LTVs. Just really encouraged with what we're seeing there as well. That is one of the things we'll continue to focus on. Dana TelseyCEO and Chief Research Officer at Telsey Advisory Group00:28:57Thank you. Operator00:29:00Thank you. As a reminder, ladies and gentlemen, if you do have a question at this time, please press star one-one on your telephone. Our next question comes from the line of Sole Jay from UBS. Your question, please. You might have your phone on mute. We're still not hearing you. Once again, ladies and gentlemen, if you have a question at this time, please press star one-one on your telephone. This does conclude the question and answer session of today's program. I'd like to hand the program back to Matt Baer, CEO, for any further remarks. Matt BaerCEO at Stitch Fix00:29:54Appreciate that. To close, I'll just reiterate how proud I am of the results the team delivered this year and how confident I am in the future of Stitch Fix. The momentum that we have proves that we have the right strategy, it proves that we have the right team, and it proves our ability to execute at the highest level. It's my fundamental belief that you gain market share by playing offense. At Stitch Fix, we continue to innovate. We continue to strive to exceed our clients' expectations, and we continue to face external headwinds head-on. We know our clients intimately, and we serve them individually. We build enduring relationships, which give us a competitive advantage relative to the transactional relationship consumers have with other retailers. Matt BaerCEO at Stitch Fix00:30:40Our differentiated business model of expert stylists, paired with our proprietary data and algorithms, as well as our leading assortment and generative AI innovations, position Stitch Fix to uniquely serve clients. In doing so, I believe that we'll continue to take share from those that struggle to deliver the level of personalization and convenience consumers so desperately want and deserve. Everything we do at Stitch Fix is in service of the client and to deliver sustainable, profitable growth. We are judicious, methodical, and unrelenting in that pursuit. We remain focused and committed to accelerating growth and becoming the retailer of choice for apparel and accessories. I believe this is an exciting time to be in retail. I also believe it's an even more exciting time to be at Stitch Fix, where we are writing the future of what retail will look like. Matt BaerCEO at Stitch Fix00:31:37We are operating from a position of strength and a solid financial foundation. I'm more confident than ever in our future. Appreciate your interest in our business, and I look forward to sharing our continued progress. Operator00:31:57Thank you, ladies and gentlemen, for your participation in today's conference. This does conclude the program. You may now disconnect. Good day.Read moreParticipantsExecutivesDavid AufderhaarCFOCherryl ValenzuelaHead of Investor RelationsMatt BaerCEOAnalystsDana TelseyCEO and Chief Research Officer at Telsey Advisory GroupPowered by Earnings DocumentsSlide DeckEarnings Release(8-K) Stitch Fix Earnings HeadlinesStitch Fix Announces Date for Third Quarter 2026 Financial Results and Conference CallMay 20, 2026 | businesswire.comStitch Fix, Inc. (NASDAQ:SFIX) Given Consensus Rating of "Reduce" by BrokeragesMay 18, 2026 | americanbankingnews.comALERT: Drop these 5 stocks before the market opens tomorrow!The Wall Street Journal is already raising the alarm about a potential market crash, and Weiss Ratings research points to the first half of 2026 as a particularly rough stretch for certain holdings. Some of America's most popular stocks could take serious damage as a radical market shift plays out. Analysts at Weiss Ratings have identified five names you may want to remove from your portfolio before this unfolds. If any of these are in your portfolio, now is the time to review your positions.May 25 at 1:00 AM | Weiss Ratings (Ad)Stitch Fix, Inc. Class AApril 23, 2026 | edition.cnn.comQ4 earnings highs and lows: Stitch Fix (NASDAQ:SFIX) vs the rest of the consumer discretionary - apparel and accessories stocksApril 17, 2026 | msn.comAnalysts Offer Insights on Consumer Cyclical Companies: Stitch Fix (SFIX) and Chewy (CHWY)April 11, 2026 | theglobeandmail.comSee More Stitch Fix Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Stitch Fix? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Stitch Fix and other key companies, straight to your email. Email Address About Stitch FixStitch Fix (NASDAQ:SFIX), headquartered in San Francisco, California, is a leading online personal styling service that blends data science with human expertise to deliver curated clothing and accessory selections. Founded in 2011 by Katrina Lake, the company pioneered a subscription-based model in which customers receive periodic “Fixes” tailored to their personal style, size and budget. Each shipment arrives with several handpicked items along with styling notes, allowing clients to review, purchase and return pieces at their convenience. Clients begin by completing an online style profile that captures their measurements, design preferences and lifestyle needs. Stitch Fix’s proprietary recommendation engine analyzes this information alongside historical purchase and return data to guide its team of professional stylists in assembling personalized boxes. Styling fees are applied to purchases and credited toward the total cost, while returns are facilitated through prepaid packaging, creating a seamless experience for consumers. Originally focused on women’s apparel, Stitch Fix has expanded to serve men’s and children’s clothing markets as well as a dedicated plus-size assortment. The company also partners with a diverse mix of established fashion brands and private labels, enabling a wide range of price points and design aesthetics. While its primary footprint remains in the United States, Stitch Fix extended its service to the United Kingdom in 2019, applying its technology-driven fulfillment model across international markets. Stitch Fix completed its initial public offering on the Nasdaq in November 2017. Leadership has included founder and executive chair Katrina Lake, who guided the business through its early expansion and IPO, and CEO Elizabeth Spaulding, who assumed the top executive role in 2022. The company continues to invest in algorithmic enhancements and supply-chain capabilities to strengthen personalization, improve inventory management and support future growth in the evolving online apparel sector.View Stitch Fix ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Latest Articles Ross Stores Earnings Beat Sends Stock To New HighsWas Decker’s Double Beat a Bullish Signal—Or Mere HOKA’s-Pocus?Workday Validates AI Flywheel: Stock Price Recovery BeginsApparel Earnings Winners and Losers: Ralph Lauren Takes OffWhy Walmart, Target and TJX Got Such Different Reactions After EarningsThe Careful Consumer: What Q1 Earnings Reveal—And Where Cracks May AppearOverextended, e.l.f. Beauty Is Primed to Rebound in Back Half Upcoming Earnings AutoZone (5/26/2026)Marvell Technology (5/27/2026)PDD (5/27/2026)Synopsys (5/27/2026)Bank Of Montreal (5/27/2026)Bank of Nova Scotia (5/27/2026)Salesforce (5/27/2026)Snowflake (5/27/2026)Autodesk (5/28/2026)Costco Wholesale (5/28/2026) Get 30 Days of MarketBeat All Access for Free Sign up for MarketBeat All Access to gain access to MarketBeat's full suite of research tools. Start Your 30-Day Trial MarketBeat All Access Features Best-in-Class Portfolio Monitoring Get personalized stock ideas. Compare portfolio to indices. Check stock news, ratings, SEC filings, and more. Stock Ideas and Recommendations See daily stock ideas from top analysts. Receive short-term trading ideas from MarketBeat. Identify trending stocks on social media. Advanced Stock Screeners and Research Tools Use our seven stock screeners to find suitable stocks. Stay informed with MarketBeat's real-time news. Export data to Excel for personal analysis. Sign in to your free account to enjoy these benefits In-depth profiles and analysis for 20,000 public companies. Real-time analyst ratings, insider transactions, earnings data, and more. Our daily ratings and market update email newsletter. Sign in to your free account to enjoy all that MarketBeat has to offer. Sign In Create Account Your Email Address: Email Address Required Your Password: Password Required Log In Email Me a Login Link or Sign in with Facebook Sign in with Google Forgot your password? Your Email Address: Please enter your email address. Please enter a valid email address Choose a Password: Please enter your password. Your password must be at least 8 characters long and contain at least 1 number, 1 letter, and 1 special character. Create My Account (Free) or Sign in with Facebook Sign in with Google By creating a free account, you agree to our terms of service. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PresentationSkip to Participants Operator00:00:00Thank you for standing by and welcome to the Stitch Fix Fourth Quarter Fiscal Year 2025 Earnings Conference Call. At this time, all participants are in listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during this session, you'll need to press star one-one on your telephone. If your question has been answered and you'd like to remove yourself from the queue, simply press star one-one again. As a reminder, today's program is being recorded. Now I'd like to introduce your host for today's program, Cherryl Valenzuela, Head of Investor Relations. Please go ahead. Cherryl ValenzuelaHead of Investor Relations at Stitch Fix00:00:35Good afternoon, and thank you for joining us today for the Stitch Fix Fourth Quarter and Full Fiscal Year 2025 Earnings Call. With me on the call are Matt Baer, Chief Executive Officer, and David Aufderhaar, Chief Financial Officer. We have posted complete Fourth Quarter and Full Fiscal Year 2025 financial results in a press release on the quarterly results section of our website, investors.stitchfix.com. A link to the webcast of today's conference call can also be found on our site. We would like to remind everyone that we will be making forward-looking statements on this call, which involve risks and uncertainties. Actual results could differ materially from those contemplated by our forward-looking statement. Reported results should not be considered as an indication of future performance. Please review our filings with the SEC for a discussion of the factors that could cause the results to differ. Cherryl ValenzuelaHead of Investor Relations at Stitch Fix00:01:27In particular, our press release issued and filed today, as well as our annual report on Form 10-K for fiscal 2025, which we expect to file later this week. Also note that the forward-looking statements on this call are based on information available to us as of today's date. We disclaim any obligation to update any forward-looking statement except as required by law. Please note that fiscal 2024 was a 53-week year due to an extra week in the fourth quarter. As such, the adjusted revenue growth rates we reference on this call remove the impact of that extra week to provide a comparison that we believe more accurately reflects our performance. During this call, we will discuss certain non-GAAP financial measures. Reconciliations to the most directly comparable GAAP financial measures are provided in the press release on our Investor Relations website. Cherryl ValenzuelaHead of Investor Relations at Stitch Fix00:02:20These non-GAAP measures are not intended to be a substitute for our GAAP results. Finally, this call in its entirety is being webcast on our Investor Relations website, and a replay of this call will be available on the website shortly. Now let me turn the call over to Matt. Matt BaerCEO at Stitch Fix00:02:36Thank you, Cherryl, and good afternoon, everyone. Over the last two years, we've been relentlessly executing our transformation strategy to deliver the most client-centric and personalized shopping experience. I'm incredibly proud of the significant progress we've made. We've fundamentally reshaped how we operate by strengthening the foundation of our business and embedding retail best practices. We've also made significant strides in reimagining our client experience. Our transformation is driving tangible results. We closed out fiscal 2025 with a strong Q4, delivering 4.4% adjusted revenue growth. Revenue of $311.2 million exceeded our guidance and marked our second consecutive quarter of revenue growth. We once again gained market share in the U.S. apparel market this quarter, according to Circana data. Adjusted EBITDA was $8.7 million, or 2.8% of revenue, which also came in ahead of guidance. Matt BaerCEO at Stitch Fix00:03:41Our strong top-line performance was the direct result of the improvements we've made to our client experience and assortment. Fix average order value grew 12% year-over-year, our eighth consecutive quarter of AOV growth. AOV growth was driven by higher items per Fix due to greater penetration of our larger Fix offering. AOV growth was also driven by Fix AUR that was up 7.6% year-over-year, as we continue to benefit from the newness and trend-right styles we've brought to our merchandise assortment. Both our women's and men's lines of business accelerated revenue growth in Q4. Expansion into non-apparel categories and a greater infusion of established brands were the primary drivers. I'm especially proud of the continued strength of our men's business that delivered double-digit revenue growth in Q4 and a positive full-year performance. Matt BaerCEO at Stitch Fix00:04:45Our core Fix channel continues to perform, with Q4 revenue growth that outpaced our total growth. This is due in part to the encouraging initial results we're seeing from our new feature that allows clients to build a Fix around a Freestyle item. This is a strategic move that blends the best of both channels to create a more seamless experience for our clients. As a result of the changes to our client experience and our thoughtful client acquisition strategy, we are encouraged by the trends we're seeing with new client acquisition, re-engagement of former clients, and retention of our current clients. These shifts have led to improvements in year-over-year active client growth rates for five consecutive quarters. Bringing in the right clients to our service remains a key priority, and this is an area where we continue to see strength, with 90-day new client LTVs at three-year highs. Matt BaerCEO at Stitch Fix00:05:47Our recurring Fix shipments enrollment also remains up year-over-year, reflecting the resonance of our client experience improvements. FY 2025 was a milestone year for Stitch Fix, where our consistent execution set us on a path to sustainable, profitable growth. In the last fiscal year, we achieved our highest contribution margin in the last decade. We expanded our adjusted EBITDA margin by 170 basis points, and we completed another year with positive free cash flow and no debt. Now firmly in the growth phase of our transformation, we will continue in fiscal year 2026 to enhance our client experience, including through investments in generative AI, and remain focused on four areas: creating more dynamic ways for our clients to engage with us, deepening our client-stylist relationships, introducing increased Fix flexibility, and strengthening our assortment. Matt BaerCEO at Stitch Fix00:06:56In line with these priorities, we recently began to roll out a new suite of innovations. These enhancements will further our efforts to deliver industry-leading personalization and convenience. First, we are leveraging generative AI to offer even greater personalization, as well as new engagement opportunities. As a result of our service's continuous feedback loop, we have billions of insights on our clients' fit and style preferences, and we are using these insights, coupled with the latest in GenAI technology, to serve them in ways only we can. Our clients have shared with us that one of their biggest challenges is expressing what they want to their stylist. To address this, we recently began to roll out an AI style assistant, which chats with clients while they develop their Fix request note, using GenAI imagery, as well as leading questions to help them articulate what they are looking for. Matt BaerCEO at Stitch Fix00:08:00Through the feedback we secure from the AI style assistant, as well as our sophisticated algorithms and the expertise of our human stylist, we are now able to be that much more precise with meeting each client's individual needs. In addition to launching our AI style assistant, we are also beginning to roll out a style visualization feature called Vision that provides clients with personalized GenAI imagery of their likeness in a variety of shoppable outfit recommendations, incorporating the latest styles and trends. Second, we're further deepening client-stylist relationships. I often think back to the golden age of retail, when sales associates knew their customers by name, remembered their preferences, and could anticipate their needs. Those personal relationships have all but disappeared from shopping today. However, at Stitch Fix, they are alive and well. Matt BaerCEO at Stitch Fix00:09:02Our stylists serve as trusted partners to our clients, and now we're creating opportunities for clients and stylists to collaborate like never before through a new platform called Stylist Connect. Through the beta rollout of Stylist Connect, select clients can communicate with their stylists whenever they need assistance, whether to ask a question about fit, get tips on the latest trends, or work together on their next Fix. Client feedback on this feature has been incredibly positive, and we are also seeing higher order values from clients who have been part of the early rollout. Third, we're giving clients even more flexibility. One of the main reasons clients come to us is for the convenience and time savings we offer. We recently launched family accounts, which enable clients to shop for their partner or anyone else in their household, all from one account. Matt BaerCEO at Stitch Fix00:10:00This helps families save hundreds of hours a year. Family accounts join other ways we've embedded flexibility into the experience, including larger Fixes, themed Fixes, and the ability for clients to build a Fix around a Freestyle item. Lastly, we're further strengthening our assortment by leveraging GenAI in our private brand design process and adding new styles and brands. By integrating GenAI in private brand development, we are responding to trend signals more quickly and accelerating how we bring relevant styles to the market. We are uniquely positioned to do this because of the depth and quality of our data from the continuous direct and indirect feedback our clients provide. While we are enhancing our private brand development process, we're also expanding our portfolio of emerging and established brands. Matt BaerCEO at Stitch Fix00:10:56Since the start of FY 2025, we've added more than 50 new brands, including Varley, Favorite Daughter, Alex Mill, Rhone Women, Pendleton, Madewell Men, Birkenstock, Gola, Abercrombie Kids, and my kids' favorite, GOAT USA, with additional brands launching in the coming months. Building off the momentum of FY 2025, we are operating from a position of strength, and our FY 2026 guidance anticipates a return to full-year revenue growth. We also expect active client year-over-year growth rates to continue to improve through the year, including a quarter-over-quarter increase in net adds. We will accomplish this while staying disciplined with our growth investments as we navigate an increasingly dynamic and complex environment. Two years ago, when I stepped into the CEO role, I recognized that Stitch Fix offered a powerful and differentiated alternative to traditional retail whose potential had yet to be fully realized. Matt BaerCEO at Stitch Fix00:12:03I am incredibly proud of the work the Stitch Fix team has done since then to further unlock that potential. At Stitch Fix, we know that the best retail experience is one that serves clients at a truly individual level, one where you know your clients so well that you don't just meet, but anticipate and ultimately exceed their needs and expectations. That's the level of service we aspire to provide every day, harnessing the power of AI, almost 15 years of proprietary data, our algorithms that get smarter with every interaction, our assortment of leading brands, and the human connection of our stylists who know each of their clients personally. With this competitive edge, we're well positioned to be the retailer of choice for apparel and accessories and to continue to grow faster than the overall U.S. apparel market. Matt BaerCEO at Stitch Fix00:13:01In closing, I want to thank our team for their incredible work and our clients, partners, and long-term shareholders for their support. With that, I'll turn it over to David for our financial results and outlook. David AufderhaarCFO at Stitch Fix00:13:14Thanks, Matt, and good afternoon, everyone. Our financial results in the fourth quarter and for the full year are a direct reflection of the strategic plan Matt outlined. We made disciplined choices to operate more efficiently, and that rigor enabled us to return to revenue growth earlier than expected, while driving significant leverage in our business. AOV growth was a highlight in FY 2025. This was a main factor in our return to growth, but was only one of many clear signals of a healthier business overall. We're seeing encouraging trends in many areas, including more consistently bringing in highly engaged clients, retaining those clients for longer, and selling them more items. David AufderhaarCFO at Stitch Fix00:13:58This progress confirms that our strategic focus on the fundamentals, from improving our inventory to enhancing the client experience, is the right path to drive sustainable, profitable growth. At the same time, we continue to deliver strong improvements to our cost structure. Over the last three years, we have removed a total of almost $500 million in SG&A spend, going from 53.1% of sales to 47.5%. Rationalizing our cost structure has become ingrained in our company culture. We achieved these operational efficiencies through a combination of large strategic initiatives and everyday expense management. We optimized our warehouse network and stylist workforce. We restructured our corporate headcount to eliminate redundancies and flatten our organizational hierarchies. We focused our marketing spend on the most effective channels for growth, and we reduced the remainder of our fixed cost structure. David AufderhaarCFO at Stitch Fix00:14:58In FY 2026, we will continue to identify additional savings opportunities that will allow us to reinvest in growth. Now let's turn to the numbers. FY 2025 net revenue was $1.27 billion. On an adjusted basis, this was down 3.7% year-over-year, with revenue for the second half of the year growing 2.5%. We drove further leverage in our business in FY 2025. Gross margin was 44.4%, up 10 basis points year-over-year, and our highest annual gross margin since FY 2021. The increase was primarily driven by transportation leverage due to improvements in carrier mix and rate negotiations with key carriers. We also captured additional efficiencies across our operations and styling teams. This resulted in our highest full-year contribution margin in the last decade. We reduced our overall SG&A spend by $124 million in FY 2025. David AufderhaarCFO at Stitch Fix00:16:03The decrease was primarily driven by lower compensation and benefits expense, including lower stock-based compensation expense and lower facilities costs. These actions allowed us to deliver adjusted EBITDA for the year of $49.1 million, or a 3.9% margin, up 170 basis points compared to FY 2024. We generated $9.3 million of free cash flow in FY 2025 and ended the year with $242.7 million in cash, cash equivalents, and investments, and no debt. Turning to our Q4 results, Q4 net revenue was $311.2 million. Revenue was up 4.4% year-over-year on an adjusted basis and down 4.2% quarter-over-quarter. As Matt mentioned, growth was largely driven by strength in AOV due to the increased penetration of our larger Fix offerings and our focus on trend and style right assortment. We ended Q4 with active clients of 2.3 million, down 7.9% year-over-year and down 1.9% quarter-over-quarter. David AufderhaarCFO at Stitch Fix00:17:16As expected, sequential active client net losses increased this quarter due to seasonality, though the year-over-year comp improved for the fifth consecutive quarter. Revenue per active client was up 3% year-over-year to $549. This was the sixth quarter in a row we have seen a year-over-year increase in our PAC, demonstrating that the clients we are acquiring and retaining are highly engaged. Gross margin for the quarter came in at 43.6%, down 100 basis points year-over-year and down 60 basis points quarter-over-quarter. The year-over-year change was driven primarily by higher transportation costs due to general rate increases from carriers such as USPS. Gross margin was also impacted by a mix shift towards non-apparel categories. David AufderhaarCFO at Stitch Fix00:18:06Advertising came in at 9.5% of revenue in Q4, up 50 basis points year-over-year but down 70 basis points quarter-over-quarter as part of our broader reinvestment in revenue and active client growth. We will remain thoughtful and disciplined in how we invest in this area. We ended Q4 with net inventory of $118.4 million, up 20.9% year-over-year and up 3.5% quarter-over-quarter as we expanded merchandise to support larger fixes. Q4 adjusted EBITDA was $8.7 million or a 2.8% margin, down 20 basis points year-over-year and down 60 basis points quarter-over-quarter. It exceeded our guidance largely due to flow-through from our stronger than expected top-line performance. Turning to our outlook for Q1 and FY 2026, for full year FY 2026, we expect total revenue to be between $1.28 billion and $1.33 billion. David AufderhaarCFO at Stitch Fix00:19:11We expect total adjusted EBITDA for the year to be between $30 million and $45 million, and we expect to be free cash flow positive for the full year. For Q1, we expect total revenue to be between $333 million and $338 million. We expect Q1 adjusted EBITDA to be between $8 million and $11 million. I would like to offer a few additional thoughts on our guidance. First, with respect to revenue, we are projecting full-year revenue growth for the first time since FY 2021 and in a macro environment that is pointing to a more challenging environment as we enter the holiday season. For active clients, we believe our methodical approach to rebuilding our client base is working. We expect to deliver a quarter-over-quarter increase in net adds in Q3 FY 2026. We are projecting FY 2026 gross margin to be between 43% and 44%. David AufderhaarCFO at Stitch Fix00:20:17This reflects higher transportation costs and ongoing strategic investments in our client experience and assortment. Our teams have done an excellent job managing the impacts of tariffs by negotiating with suppliers and diversifying our sourcing, resulting in only a small impact to gross margins attributable directly to tariffs. We expect full-year advertising costs to be between 9% and 10% of revenue, as we continue to be opportunistic in this area given the success we've had in acquiring healthier clients with higher LTVs. Finally, we plan to further shift more of our compensation mix from equity to cash. This will have an impact on adjusted EBITDA with a positive trade-off on net income. In closing, we are encouraged by the momentum in our business. David AufderhaarCFO at Stitch Fix00:21:10While cognizant of the difficulties in the current macro environment, how we plan and execute is in our hands, and that is where our focus continues to be. We're operating at scale with a strong financial foundation and a uniquely agile business model, anchored by a debt-free balance sheet, proprietary data science and AI, and the ability to quickly adapt our marketing, merchandising, and pricing levers. These give us the confidence to not only navigate the current environment but to seize strategic opportunities and accelerate our path to long-term profitable and sustainable growth. With that, operator, we can open the line for Q&A. Operator00:21:49Certainly, and our first question for today comes from the line of Dana Telsey from Telsey Advisory Group. Your question, please. Dana TelseyCEO and Chief Research Officer at Telsey Advisory Group00:22:00Good afternoon, everyone, and nice to see the progress, Matt. As you think about the changes in the business, particularly on the top line and the additional brands that you've added lately, where are you seeing the most growth from, and how are tariffs impacting the AOV? I have another question after that for a follow-up. Thanks. Matt BaerCEO at Stitch Fix00:22:23Hey, Dana, I appreciate the question and the recognition for the continued growth. I think to answer your question in two parts, the first in terms of what we're seeing from our assortment and then the second, the impact that we're seeing from tariffs, particularly any impact for AOV. As we noted in the prepared remarks, both our women's and our men's business accelerated their year-over-year revenue growth on an adjusted basis in the fourth quarter, and that was driven by expansion into non-apparel categories, as well as the greater infusion of established brands we've added to our assortment. If you drill down into our women's business, we saw increased demand for footwear that grew over 35%. We also saw significantly improved demand for denim, especially wide-leg denim. We also saw improved demand for skirts that would include midi skirts, maxi skirts, and pleated skirt styles. Matt BaerCEO at Stitch Fix00:23:17We also continue to see strength in our athleisure business. If you drill down into our men's business, just to point out again that we had double-digit growth in Q4 within our men's business and a full-year positive revenue comp in fiscal 2025 for our men's business. In the quarter, and similar to our women's business, we saw very high demand for footwear and athleisure, and we also saw strong performance from national brands like TravisMathew, Adidas, Marine Layer, and Tommy Bahama, just to name a few. I'll speak to the tariff piece a little bit and let David add any additional context. Matt BaerCEO at Stitch Fix00:23:56In the fourth quarter, none of the improvement in AUR, the 7.6% year-over-year growth, or the growth in AOV of 12%, which was our eighth consecutive quarter of growth, is attributable to tariffs. That is in large part due to the great work that our tariff task force did in order to mitigate any potential impacts in the fourth quarter of fiscal 2025. Dana TelseyCEO and Chief Research Officer at Telsey Advisory Group00:24:28Got it. Thank you. Then the—oh, go on. Matt BaerCEO at Stitch Fix00:24:33No, go ahead. Dana TelseyCEO and Chief Research Officer at Telsey Advisory Group00:24:35On the uptick in the sales, where do you see you're taking the share from? Given the volatile outlook for holiday, how do you think about planning for holiday, whether it's timing, whether it is what you're seeing from your customers? How do you see that? Thank you. Matt BaerCEO at Stitch Fix00:24:54Yeah, I appreciate the question. We're very proud of the fact that we continue to gain market share, and that coincides with our growth in the fourth quarter, growing 4.4% on an adjusted basis, considerably outperformed the overall market, something that we are very proud of. To me, that indicates the fact just that our superior service is very clearly resonating with our clients. I'm very proud of the trends we're seeing in our active client growth rates, the fact that those have improved for five consecutive quarters. I'm also really proud of the fact that for the new clients that we've brought in, we see 90-day LTVs continue to be at three-year highs. With regards to who we are taking market share from, at Stitch Fix, we're very much focused on delivering the most client-centric and personalized shopping experience. Matt BaerCEO at Stitch Fix00:25:47In doing so, we're picking up share from all of the retailers that are letting consumers down. It's our superior service that is enabling us to take share from a wide variety of retailers who don't and actually cannot deliver on the personalization consumers want and expect, and that is core to our business. In terms of what we're doing for holiday, we talked about this last year. We really leaned into holiday more meaningfully than we ever had before, and we plan to build on that success in our holiday this year. I believe we're better positioned this year compared to last, given the changes we've made to our experience. A few of those of note are the continued flexibility we've brought into our experience. That's with themed Fixes, larger Fixes, the ability to build a Fix around a Freestyle item. Matt BaerCEO at Stitch Fix00:26:37One that I'm particularly excited about is the introduction of family accounts. One of the critical components of family accounts is that really unlocks gifting opportunities for us. We've also, as I noted before, continued to improve our assortment across private brands, emerging brands, and well-known brands so that we can ensure that we have the right assortment to drive promotions at healthy margins, as well as ensure that we have the right assortment to serve our clients for all of the occasions that they might attend over the holiday time period. Also, the new features like Vision and Stylist Connect that I mentioned, those will continue to provide clients with new ways to engage with us throughout the holiday season. We've also talked at times about the investments we've made into our promotional and CRM capabilities. Those will also help us remain competitive during this time. Matt BaerCEO at Stitch Fix00:27:28Ultimately, it comes down to the differentiation of our business model that just continues to give us a competitive edge, and we're confident that we will continue to gain market share throughout the holiday time period. David AufderhaarCFO at Stitch Fix00:27:40Dana, just to add one additional point to Matt's point, especially around active clients and how that might be part of the underlying growth from a revenue perspective. To his point, we're really encouraged by the continued improvement that we're seeing from a year-over-year comp standpoint. When you play that trajectory forward for the client cohorts that we talked about, the new client adds, re-engaging clients that have gone dormant, and retaining our existing clients, there is that natural inflection point in clients. That is one of the reasons why I called out earlier in our remarks that we see a quarter-over-quarter inflection in active clients in Q3. One of the other things we're seeing, I tend to give color on the most recent quarter. For Q1, we expect quarter-over-quarter active clients to be roughly sort of flat quarter-over-quarter to down approximately 0.5%. Definitely just really encouraged with those trends. David AufderhaarCFO at Stitch Fix00:28:32This is part of that methodical approach that has worked really well for us of just focusing on deepening relationships with our clients and bringing in clients where this service really resonates with. You also see that in some of the metrics where it's the eighth quarter in a row that we saw year-over-year growth in new client LTVs. Just really encouraged with what we're seeing there as well. That is one of the things we'll continue to focus on. Dana TelseyCEO and Chief Research Officer at Telsey Advisory Group00:28:57Thank you. Operator00:29:00Thank you. As a reminder, ladies and gentlemen, if you do have a question at this time, please press star one-one on your telephone. Our next question comes from the line of Sole Jay from UBS. Your question, please. You might have your phone on mute. We're still not hearing you. Once again, ladies and gentlemen, if you have a question at this time, please press star one-one on your telephone. This does conclude the question and answer session of today's program. I'd like to hand the program back to Matt Baer, CEO, for any further remarks. Matt BaerCEO at Stitch Fix00:29:54Appreciate that. To close, I'll just reiterate how proud I am of the results the team delivered this year and how confident I am in the future of Stitch Fix. The momentum that we have proves that we have the right strategy, it proves that we have the right team, and it proves our ability to execute at the highest level. It's my fundamental belief that you gain market share by playing offense. At Stitch Fix, we continue to innovate. We continue to strive to exceed our clients' expectations, and we continue to face external headwinds head-on. We know our clients intimately, and we serve them individually. We build enduring relationships, which give us a competitive advantage relative to the transactional relationship consumers have with other retailers. Matt BaerCEO at Stitch Fix00:30:40Our differentiated business model of expert stylists, paired with our proprietary data and algorithms, as well as our leading assortment and generative AI innovations, position Stitch Fix to uniquely serve clients. In doing so, I believe that we'll continue to take share from those that struggle to deliver the level of personalization and convenience consumers so desperately want and deserve. Everything we do at Stitch Fix is in service of the client and to deliver sustainable, profitable growth. We are judicious, methodical, and unrelenting in that pursuit. We remain focused and committed to accelerating growth and becoming the retailer of choice for apparel and accessories. I believe this is an exciting time to be in retail. I also believe it's an even more exciting time to be at Stitch Fix, where we are writing the future of what retail will look like. Matt BaerCEO at Stitch Fix00:31:37We are operating from a position of strength and a solid financial foundation. I'm more confident than ever in our future. Appreciate your interest in our business, and I look forward to sharing our continued progress. Operator00:31:57Thank you, ladies and gentlemen, for your participation in today's conference. This does conclude the program. You may now disconnect. Good day.Read moreParticipantsExecutivesDavid AufderhaarCFOCherryl ValenzuelaHead of Investor RelationsMatt BaerCEOAnalystsDana TelseyCEO and Chief Research Officer at Telsey Advisory GroupPowered by