IBEX (NASDAQ:IBEX) is a provider of business process outsourcing and customer experience solutions. The company helps brands manage customer interactions across voice, chat, email, social media and other digital channels, combining contact-center operations with technology, analytics and automation.
Its services include customer care, technical support, sales, revenue generation, back-office processing and trust and safety programs. IBEX also offers digital transformation and artificial intelligence-enabled tools intended to improve customer engagement, agent productivity and operational performance.
IBEX serves clients in industries such as communications, health care, retail, logistics, financial services and technology. The company supports customers primarily in North America and other international markets through delivery operations located across countries including the Philippines, Jamaica, Nicaragua and Pakistan.
IBEX traces its business to the customer experience operations developed under IBEX Global and became a publicly traded company on Nasdaq in 2021. The company is led by Chief Executive Officer Bob Dechant.
