Walmart Q3 2024 Earnings Call Transcript

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Provided by Quartr
November 16, 2023

Key Takeaways

  • Walmart reported Q3 comps of +4.9% in Walmart US, +3.8% in Sam’s Club US, and +5.4% constant-currency in International, with e-commerce sales up 24% in the US and 15% globally.
  • Unexpected legal accruals of $70–75 million and hurricane-related store closures added to SG&A, causing adjusted operating income growth to trail sales.
  • The rollout of supply chain automation—9 automated distribution centers, 3 next-gen e-commerce fulfillment centers, and 7 market fulfillment centers—is improving efficiency and digital fulfillment margins.
  • Higher-margin digital initiatives are scaling, with marketplace SKUs more than doubled and global ad revenue up ~20%, while Walmart Connect grew 26%.
  • Management raised full-year sales guidance to 5–5.5% and EPS to $6.40–6.48, while reiterating 7–7.5% operating income growth and expecting Q4 profitability to outpace sales.
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Earnings Conference Call
Walmart Q3 2024
00:00 / 00:00

There are 19 speakers on the call.

Operator

Greetings. Welcome to Walmart's Fiscal Year 20 24 Third Quarter Earnings Call. At this time, all participants are in a listen only mode. A question and answer session will follow the formal presentation. Please note this conference is being recorded.

Operator

At this time, I'll turn the conference over to Steph Wissink, Senior Vice President of Investor Relations. Steph, you may begin.

Speaker 1

Thank you, and happy holidays, everyone. Joining me today at our home office in Bentonville are Walmart's CEO, Doug McMillan And CFO, John David Rainey. Doug will begin with his reflections on the quarter year. John David will follow with his view of enterprise results And segment highlights using our financial framework of growth, margins and returns before speaking to our updated guidance for the year. For specific segment level results, please see our earnings release and accompanying presentation on our website.

Speaker 1

Following prepared remarks, we'll take your questions. At that time, we will be joined by our segment CEOs, John Ferner from Walmart U. S, Kath Maclay from Walmart International and Chris Nicholas from Sam's Club. Today's call is being recorded and management may make forward looking statements. These statements are subject to risks and uncertainties that could cause actual results to differ materially from these statements.

Speaker 1

These risks and uncertainties include, but are not limited to, the factors identified in our filings with the SEC. Please review our press release and accompanying slide presentation for a cautionary statement regarding forward looking statements, as well as our entire Safe Harbor statement and non GAAP reconciliations on our website at stock. Walmart.com. Thank you for your interest in Walmart. Doug, over to you.

Speaker 2

Good morning, everyone, and thanks for joining us We're on track to grow adjusted operating income at a faster rate than sales for the year, consistent with what we discussed at our investor meeting earlier this year. We had strong revenue growth for the quarter across each of our segments. Comp sales for Walmart U. S. Were 4.9% And 3.8% for Sam's Club US.

Speaker 2

Sales for Walmart International were up 5.4% in constant currency, led by Walmex and China. Sam's Club continues to perform well both in Mexico and China. And while strength was broad based for Walmex, Our Bodega Autorad business is worth calling out as it continues to deliver outstanding growth. E commerce sales were up 24% in Walmart US, 16% in Sam's Club U. S.

Speaker 2

And 15% globally. Timing of our Flipkart Big 1,000,000,000 Days event, which moved from Q3 last year to Q4 this year affected comparisons in our international segment leading to a decline of 3%. So we'll see the benefit from the timing shift as we report next quarter. Across markets, the team did a nice job driving our seasonal events. Our in stock and inventory levels are in good shape.

Speaker 2

We finished down 1.2% in inventory for the total company, including down 5% for Walmart U. S. Both our top line and adjusted EPS came in better than what we projected at the beginning of the quarter, but we could have done a better job on expenses, which is reflected in adjusted operating income growing less than we expected. We had a couple of unexpected expense increases in SG and A, And you'll hear more about those when John David walks through the numbers. In the US, pricing levels in many food categories continue to be a concern.

Speaker 2

Overall, our product costs are up versus last year, and they remain up even more on a 2 year stack, which is putting pressure on our customers. Beef prices are high, but we're happy to see lower pricing in dairy, on eggs, and with chicken and seafood. The pockets of disinflation we are seeing are helping, We'd like to see more faster, especially in the dry grocery and consumables categories. The other good news is that general merchandise prices continue to come down. GM is down low to mid single digits versus last year.

Speaker 2

That enables us to roll back pricing, which will help our customers during this holiday season when general merchandise is This is so important for gift giving. We still see pressure from mix, including outside the US, which we expected, but I like the market share gains we're seeing in this category. In the US, we may be managing through a period of deflation in the months to come. And while that would put more unit pressure on us, we welcome it because it's better for our customers. When I look at our P and L, it's continuing to change shape.

Speaker 2

Mentally, I break it down as a combination of a traditional retail P and L And a newer version that starts with our digital businesses. It flows from 1st and third party e commerce pickup and delivery to businesses like membership, advertising and fulfillment as a service. It includes some faster growing, higher margin components that combined with the more traditional P and L gives us a business model that's more profitable in percentage terms as it grows. We saw strong growth in all these areas for the quarter. And when you put it together with the supply chain automation work we're doing, You get a more sustainable business that can grow more effectively over time and create a better mix along the way.

Speaker 2

Marketplace It is one of our engines for these mutually reinforcing businesses, meaning that marketplace growth pulls other businesses like fulfillment through. Back in September, we held our 1st ever Marketplace Seller Summit. We hosted thousands of current and potential sellers to let them see firsthand our commitment to this business And how we'll grow it together. Since the beginning of last year, we've more than doubled the number of items available to customers on our U. S.

Speaker 2

Marketplace. It's an important piece of what we're building, and it's growing fast, and not just in the US. We have a unique opportunity to grow in India, Mexico, Canada, and Chile. We love the opportunity to grow our assortment this way, so customers can get what they want, when and how they want it. We're making shopping easier and more convenient.

Speaker 2

Our net promoter scores for pickup and delivery in Walmart US are improving, and we've started using generative AI to improve our search and chat experience. We've released an improved beta version of search to some of our customers who are using our app on Ios. In the coming weeks months, we'll enhance When I step back and look at the company overall, I love what we're building and how we're building it. We've got a good hand to play and a strong team making things happen. It's our recipe for growth and improved margin and returns we've been discussing with you.

Speaker 2

Everyday oil prices are a foundational component of us fulfilling our purpose. We bring EDLP to life on a year round basis by doing things like offering a thanks Giving meal in the US and Canada that costs less than last year. We're offering tremendous value for things like fashion, electronics, and seasonal decorations, and helping remind people And when they're looking to buy toys, we're the place to come because we have the right product at the right price. This same focus On purpose and execution came through when I was visiting Chile, Canada and China earlier this quarter. It was my first time back in China since before the pandemic.

Speaker 2

Our team there runs some of the most incredible Sam's Clubs in the world, and they continue to be a leader for us in terms of digital penetration and innovation. As I wrap up, I know we're all concerned about events across the world. War, acts of terror, political unrest, Impacts from storms like those in Mexico from Hurricane Otis, the pressure we're feeling from stubborn inflation in some categories, and other challenges beyond our control. As for our company, we care about everyone. We want to be a place where literally everyone feels comfortable and welcomed to shop or work.

Speaker 2

We want to live our values and create a warm, safe, and fun place for the 100 of millions of people that will shop with us in the days weeks ahead. I'm grateful to be part of this big team, grateful to work alongside our associates. Now I'll turn it over to John David.

Speaker 3

I'd like to start by thanking our customers, members, associates and partners for helping us deliver a good quarter. We're pleased overall with how the team executed Now our strong value proposition and omni channel strategy continue to resonate with customers. We're gaining share, seeing strong e commerce growth and excited about the contributions from higher margin businesses like advertising. Sales grew more than 4%, gross profit was better than expected And we exceeded our guidance for EPS. These results reinforce the benefits of our highly diversified business With broad based contributions across segments and markets, channels and formats and strategic growth areas.

Speaker 3

While we're pleased with our top line results, operating income was below our guidance due to higher than anticipated expenses, Largely certain legal accruals. I'll provide more details on guidance shortly, but the key takeaway is that we're raising our full year sales and EPS guide, while reiterating our prior operating income guidance. We expect the relationship between profit and sales growth To favor profitability in Q4 and for the full year to align with our goal of operating income growing faster than sales. Now let me review the key financial highlights for Q3 using our financial framework of growth, margins and returns. 1st, growth.

Speaker 3

Constant currency sales increased 4.4% or nearly $7,000,000,000 Importantly, we saw traffic growth across both in store and digital channels. All three operating segments experienced mid single digit sales growth with comp sales for Walmart U. S. Up 4.9% and Sam's Club U. S.

Speaker 3

Up 3.8% excluding fuel. International grew sales 5.4% in constant currency with Walmex sales up more than 9% In China, up 25 percent with strong performance in Sam's Club and e Commerce. The timing of Flipkart's big billion days Pressured international sales growth as the event moved from Q3 last year to Q4 this year. So we expect the timing to be a benefit to Q4's growth rate PhonePe also continued its strong momentum with annualized TPV or total payment volume Reaching $1,200,000,000,000 on nearly $5,800,000,000 monthly transactions. And PhonePe recently achieved an impressive milestone, eclipsing 500,000,000 registered users.

Speaker 3

We continue to grow share in key categories, particularly in Walmart U. S. Grocery, Where we delivered positive comps and saw strong share gains in both units and dollars. Grocery inflation moderated Nearly 300 basis points from Q2 levels to a mid single digit increase versus last year, but on a 2 year stack, It was still elevated at a high teens percentage. We see our customers showing ongoing discretion in seeking value to manage within their household budget.

Speaker 3

While general merchandise sales were down low single digits year over year in Q3, the rate of change was stable to Q2 levels and we gain share across categories. As we enter the holiday season, we're working hard to lower grocery prices to ease the pressure for customers, giving them more capacity for general merchandise spend. Our business is rooted in a timeless purpose to save customers money so they can live better. Against any economic backdrop, we're there for customers how and where they need us, And we're making shopping with Walmart and Sam's Club more convenient. Omni services, including pickup and store fulfilled delivery, continue to drive strong growth, Leading to a 24% increase in Walmart U.

Speaker 3

S. E Commerce Sales and 16% Growth at Sam's Club. Multi channel shoppers are more valuable, engaging more often and spending more with us. Pickup and delivery for Walmart U. S.

Speaker 3

Has been a key source of growth and share gains among upper income households and has become the most productive channel for acquiring Walmart Plus members. In international, Walmex's expansion of omni offerings led to 1,500,000 Bodega store fulfill digital orders in Q3. In Canada, we continue to roll out our unlimited next day store delivery subscription called Delivery Pass, which is now available from 2 thirds of our Canada stores. And I was in China recently where our business is nearly a fifty-fifty split of fiscal and digital. I was impressed with how we're serving omni customers with speed and accuracy through new engagement and delivery models.

Speaker 3

Turning to margins. Gross margins expanded 32 basis points, reflecting the timing shift of Big 1,000,000,000 Days in India And lapping last year's LIFO charge at Sam's Club U. S. Walmart U. S.

Speaker 3

Gross margins increased five basis reflecting lower markdowns and supply chain costs, but we're still seeing ongoing category mix pressure as health and wellness and grocery sales Outperformed general merchandise. Continued disinflation along with the success of our merchants at Sam's Club in bringing down the cost of inventory Resulted in us not taking the expected $50,000,000 LIFO charge in Q3. We no longer expect any further LIFO charges in Sam's Club this year. As we've said previously, over the next several years, we expect margins to move higher as we modernize our supply chain and scale higher margin growth initiatives. We made good progress on both during the quarter.

Speaker 3

We continue to deploy capital to build technologies and optimize our next generation supply chain with automation and productivity benefits starting to appear in our results. We now operate 9 regional distribution centers servicing U. S. Stores with varying levels of automation with 6 more centers in active stages of construction. Currently, more than 15% of stores receive merchandise from these facilities, helping to get product to shelves faster and more efficiently.

Speaker 3

During the quarter, we opened our 3rd next generation e commerce fulfillment center. These 1,500,000 Square feet facilities are expected to more than double the storage capacity, enable 2x the number of customer orders fulfilled daily And we'll expand next and 2 day shipping to nearly 90% of the U. S, including marketplace items shipped by Walmart Fulfillment Services. They also unlock new opportunities for our associates to transition into higher skilled tech focused positions. To support the store fulfilled digital business, we're on track to have 7 stores with automated market fulfillment centers or MFCs Operational by the end of this month.

Speaker 3

These MFCs stock thousands of the most sought after items and are expected to increase order capacity And productivity, while also increasing inventory accuracy, which helps us deliver perfect orders for customers. As we focus on improving e commerce margins, we're making good progress in lowering digital fulfillment cost and densifying the last mile by tapping our broad store and club network. Over the past year, Walmart U. S. Has increased the percentage of digital orders fulfilled by stores By 800 basis points and Sam's Club fulfills nearly 60% of online orders from its clubs.

Speaker 3

With the growth of our Spark driver platform, we've lowered store to home delivery costs by 15% Even as we shorten delivery times to same day for more than 80% of our stores, and in some cases, as quick as 30 minutes. As we scale Walmart Go Local, we're densifying the last mile and we're approaching a milestone of 12,000,000 deliveries for other retailers with this service. I'd like to touch on our portfolio of higher growth initiatives. These businesses reinforce our core omni retail model and are key to driving operating income growth ahead of sales over time. In Q3, this portfolio positively contributed to gross margins.

Speaker 3

Global advertising grew approximately 20% in Q3 with Sam's Map growing over 27% And Walmart Connect up 26%. As an illustration of the omni channel benefits of our ad platforms, more than 75% of Sam's Map Active advertisers are investing in search and sponsored ads as in club sales attribution has improved returns of digital ad spend by over 30%. International's ad revenue growth was impacted by the timing of Big 1,000,000,000 days, but we're on track to deliver strong growth of approximately 45% for the full year. Moving to marketplace and fulfillment services. Customer engagement continues to validate our strategies to invest in ways to grow this business on a global basis.

Speaker 3

As Doug mentioned, We held the inaugural Marketplace Seller Summit to help accelerate our marketplace growth. For cross border sellers in the U. S, We're expanding access to more customers beyond the U. S, Canada and Mexico by opening our e commerce marketplace in Chile to cross border products next year. Over the past year, we've increased marketplace sellers by more than 20% and the number of sellers utilizing Walmart fulfillment services Is up over 55%.

Speaker 3

Next, membership remains a compelling way we deepen engagement with our customers. Sam's Club membership income grew over 7%, reflecting record member counts and plus member penetration. During Q3, we held events that were focused on member acquisition and digital engagement. We'll take a similar approach again during Q4, offering discounted access to Walmart Plus memberships, while providing members early access to the best savings event throughout the holiday season. Turning back to the middle of the P and L.

Speaker 3

SG and A expenses deleveraged 37 basis points on an adjusted basis, Impacted by higher year over year wage related cost in Walmart U. S, including higher variable pay expenses relative to last year, when we were below our planned performance. Store remodel costs were also higher as we rolled out 117 of our flagship design stores earlier this month And legal expenses increased. Lastly, the timing shift of Big 1,000,000,000 Days pressured international expense leverage in Q3. Points of currency tailwind, while adjusted EPS of $1.53 increased 2% and compared favorably to guidance $1.45 to $1.50 Relative to our guidance, Q3 EPS benefited by $0.01 From releasing the LIFO reserve we had earmarked for Sam's Club.

Speaker 3

Moving to returns. Over the last 12 months, Sales have grown more than 6% and operating income increased about 22%. And when combined with a disciplined capital approach, Return on investment improved 130 basis points to 14.1%. The primary driver was lapping last year's Q3 charge related to the opioid legal settlement framework. ROI also reflects some benefits from productivity initiatives that we initially to realize in FY 2025.

Speaker 3

We continue to expect our ROI to increase over the coming years. In addition to our strategy, Our financial position is an advantage and enables us to compete in an increasingly dynamic retail environment. Turning to guidance. We're confident in our agility and our ability to execute, and we're focusing our investment in areas where we can widen our omni advantage, Deepen engagement and drive sustained growth in new revenue streams. We like our position relative to competitors as we've maintained strong price gaps and increased share, while preserving flexibility to respond to competitive dynamics.

Speaker 3

But we're not immune from the vagaries of the economy. We see our customers showing ongoing discretion in making trade offs to be able to afford the things they want given the sustained high cost of the things they need. Recently, we've experienced a higher degree of variability in weekly performance in between holiday events in the U. S, Including seeing a softening in the back half of October, it was off trend to the rest of the quarter. Sales during November have turned Higher as unseasonal weather abated and we kicked off holiday events.

Speaker 3

So sales have been somewhat uneven and this gives us reason to think slightly more cautiously About the consumer versus 90 days ago, we still expect sales growth to moderate in Q4 versus prior quarters As grocery inflation further normalizes towards historic levels, we're encouraged by the increased traffic and share gains we've seen and expect them to continue. As such, we're modestly raising our full year sales guidance to 5% to 5.5% from 4% to 4.5% previously, primarily to reflect Q3's outperformance. For operating income, we're maintaining the guidance range of 7% to 7.5% growth. In addition to the 40 basis points of unexpected legal expenses in Q3, we also expect to record charges in Q4, Totaling approximately 20 to 30 basis points related to unplanned store closures and recovery costs associated With the recent hurricane near Acapulco, Mexico, this impacted 28 of our stores and less than half of them have been reopened at this time. Partially offsetting these costs is the approximate 40 basis point benefit from lower than expected LIFO charges compared to our prior guide.

Speaker 3

The net effect is a 20 to 30 basis point headwind to our prior guide. And as such, we currently expect to be in the lower end of the operating income growth range for the year. We expect merchandise mix pressure to continue in Q4 with grocery and health and wellness sales rates outpacing general merchandise and potentially be a bit more pronounced given the uncertain consumer environment. Based on Q3 results and less of an increase in interest costs for the year than we We're raising our full year EPS guidance range to $6.40 to $6.48 In closing, let me reiterate what I said previously. Aligned with our financial framework, we expect the relationship between profit and sales growth to favor Profitability in Q4 and for the full year operating income to grow faster than sales.

Speaker 3

We like our competitive position. Our financial results clearly demonstrate that our omni channel strategy is winning. We're growing our share across categories, Deepening customer engagement across channels, while investing in areas to widen our competitive advantage. The holidays are here And our value proposition resonates with customers looking to save money as they celebrate. Operator, we'd now like to open the line for questions.

Operator

Thank you. At this time, we'll be conducting a question and answer session. And our first question today comes from the line of Simeon Gutman with Morgan Stanley. Please proceed with your question.

Speaker 4

Hi, good morning, everyone. I have one question. I'll make it maybe 2 parts. The first part, the legal expense, It's so that we can judge whether or not we should keep it in. It sounds like you're keeping it in.

Speaker 4

I'm not sure you're able to share what the nature of it is, but it seems like it was unexpected. So if there's any more color on it? And then the second real question is alternative revenue and profit. Was it hidden in any way this quarter? Do we get an inflection into next year?

Speaker 4

That seems to be the big investment question. And are we going to see it ramp up? Does it happen in a certain period or it just continues to build? Thank you.

Speaker 5

Simeon, I'll start and others may want to jump in. On the legal expenses, Those were related to largely related to prior periods and that was not anticipated within the quarter. It's around $70,000,000 to $75,000,000 so we would not expect that to recur into the Q4. On the alternative revenue, perhaps I'll start and let others jump And our plan is that we shared at Investor Day is somewhat dependent upon the level of investments that we're having and seeing improving unit economics, but it's also Growing these parts of our business that are much higher margin. We talked about the growth in advertising across all segments, Quite frankly, and international, while it was slower in this quarter, we'll see strong growth for the year.

Speaker 5

All of these as they Become a larger part of our overall business mix, we're going to have an outsized contribution to our margin performance. So If you go back and you think about what we shared at Investor Day saying that we expect over the next several years to grow sales 4% And operating income greater than 4%, we would expect with each passing year, we're going to see a greater contribution from these Higher margin profit streams, which help us to improve our margin each year.

Speaker 6

Simeon, this is Doug.

Speaker 7

I would just add that I think you should have it in the continue to build category rather than an inflection.

Operator

Thank you. Our next question is from the line of Kelly Bania with BMO Capital Markets. Please proceed with your question.

Speaker 8

Good morning. Thanks for taking our questions. Just another follow-up, I guess, on the legal Assuming that impacted the U. S. EBIT number, but maybe you can clarify that.

Speaker 8

And just anything in particular that impacted The U. S. EBIT beyond maybe some unexpected expenses, did that come in relatively in line with your expectations? And I guess that's sort of my first question. And then longer term, as you think about this plan to grow EBIT faster than sales in sales in coming years.

Speaker 8

Anything you're seeing with the consumer and it sounds like it's still choppy, that maybe lose you to reconsider How much you might flow through to the bottom line?

Speaker 5

Sure. I'll start and then John is probably going to want to jump in. Yes, the legal expenses hit the U. S. Segment.

Speaker 5

There were some other items in there. Like I'll point out that we spent a little bit more on remodels. We did an all time high level of remodels in the quarter. But this is investing in our business, which we Definitely want to lean into. We're excited about the returns we're seeing around that.

Speaker 5

We're excited about the returns we're seeing on e commerce. So there were some investments related to that, but the vast majority of the delta between our guidance and actual performance was related to The legal accrual. In terms of our long term plan and as it pertains to like possible changes in the consumer, I think our value proposition resonates more than ever when the consumer is pressured. And we've seen this year that they not only Coming to us for the value that we provide, but also for the convenience. And these are areas that we're investing in.

Speaker 5

So we have a ton of conviction And the strategy that we have in place and our ability to execute on that. We should separate that from calling out some maybe Potential weakness are wobbling among the consumer that we saw in the back half of October, but we're very excited about the plan we have in place.

Speaker 6

Hi, Kelly. It's John. Good morning. First, I'm also excited about the top line results at Fortinet and then e commerce At 24, the team has made a lot of improvements and they should get the credit for that. I heard a couple of things there.

Speaker 6

One about remodels, As Sean David mentioned, we had 117 remodels complete all on November 3rd. We think that's the largest number of remodels we've ever had complete in a single day. And then If you add together late October November, it was 197 remodels. And those remodels have improved apparel, improved home, they have wider aisles. We're really happy with the way the signing layout.

Speaker 6

And they also have more investment for our online pickup and delivery business, which is a key catalyst For e commerce growth and help us with being flexible for customers in any type of situation they want to shop in. So There are some costs associated with that in the quarter, but we feel great about those being investments for

Speaker 7

the long term. Kelly, this is Doug. And related to the last part of what you asked about, I don't think there's anything that causes us to think operating income won't grow faster than sales. We've had really strong sales performance now for a few years. Obviously, we're impacted by what happens in our environment, but We expect to grow share.

Speaker 7

We expect to have a healthy top line. And as it relates to operating income, we've got a really good multiyear plan With 2 primary dimensions, one is the automation investments that drives productivity improvements and the other dimension is related to how The digital business has changed the shape of the income statement. Both of those things will be true and it's a multiyear plan that shows progress along the way. So you guys from quarter to quarter, year to year will see us make progress. And not every quarter may be up into the right in every category, but if you look at what From a trend point of view, those are the things we expect to deliver.

Speaker 7

And because operating income is growing faster than sales, we our plan requires That we grow return on investment at a higher rate over time. That's the plan.

Speaker 8

Thank you.

Operator

Our next question is from the line of Paul Lejuez with Citi. Please proceed with your question.

Speaker 9

Hey, thanks guys. You have a really big ecom business that continues to grow at a rapid pace. I'm curious if you could talk about what's Driving that growth from a traffic versus ticket perspective and how the growth in the marketplace sellers that you've seen are Contributing to that growth. Also curious if you could talk a little bit about general merchandise performance online. I think you threw out some numbers Last quarter about certain categories on the general merchandise side, would love to hear how they performed online this quarter.

Speaker 9

Thanks.

Speaker 6

Good morning, Paul. It's John. I'll start with Walmart U. S. And then ask it over to Kath and Chris to talk about the other segments.

Speaker 6

I think as you step back and look at the growth, one, we're pleased with our online pickup delivery business from stores. We have strength in food. The team has continued over the last few years to expand our capacity and more importantly, They've made improvements on key metrics like the one we call perfect order, which is getting customers what they want, when they want. And I think that's a reflection of better in stock In food overall, Nets helped us with our share gains in the food category. But the marketplace, really pleased with The progress the team has made with Tom Ward and Manish having their first summit, as we mentioned earlier in the quarter, we've seen more sellers Come online, our assortment has grown significantly.

Speaker 6

And just this week, I was in one of the new fulfillment centers that John David mentioned in Lancaster, Texas, which is a great facility managed by a very qualified team. And it's, of course, reassuring to see the amount of

Speaker 5

marketplace inventory that's coming in

Speaker 6

and seeing the number of marketplace place inventory that's coming in and seeing the number of marketplace sellers, which we're grateful for those sellers who trust us to do their fulfillment And that's been promising. In the month of November, we had our first event last week And getting into our holiday season, we have a long way to go from here until the end of the holidays, but really pleased with the results in Marketplace, which is, Of course, reflective of results in apparel and gifting and other categories that are in line with the question you asked about general merchandise. So These are important businesses because they help customers shop the way they shop the way they want to shop, when they want to shop. And marketplace over time, of course, will be a key driver to some of the other businesses like advertising. As more sellers Find customers on the Walmart marketplace, they'll want to use services like our fulfillment services in our advertising business.

Speaker 6

So I'll turn it over to Kath to talk about international.

Speaker 10

Yes. Thank you for that question. I think if you look at our e comm result, it's minus 3 and that I don't think is a really it's distorted by BBD. If you actually look at the underlying growth across the businesses, WOMEX grew by 16% from an ecom perspective, Canada grew by in ecom by 16%. A part of that was rolling out delivery pass to a significant number of stores.

Speaker 10

If you look at China, their business grew, the e com business grew by 38%. So I think all of the teams are really focused on Really getting the disciplines right of a perfect order and making sure that the experience to the customer is delightful. I think we continue to learn from each of the different businesses. The Flipkart team were here with us yesterday, And it's fascinating to see what they're learning through using GenAI in the Through Big 1000000000 Days, there's just some really clever capability that make it very seamless and easy to be able to shop online. And then if you look at it from a marketplace perspective, we launched in Mexico, Canada, Chile and South Africa Marketplace during the last 12 months.

Speaker 10

Obviously, Flipkart is our largest and more mature marketplace business, But we're seeing accelerated marketplace growth, also through our cross border trade. We opened that through Mexico and Canada to U. S. And lastly, we launched Walmart Fulfillment Services in Mexico, Canada and South Africa in the past 12 months. So We've seen good results, but we're really positive about the growth potential of both Marketplace and Walmart Fulfillment Services.

Speaker 11

It's an exciting time, Paul. Thanks for the question. I think what's really interesting for all of us, but definitely for Sam's is that members want this. And so we're giving them what they want. And we're at 13% of sales, 16% growth in the quarter.

Speaker 11

But we think it's a really huge opportunity. And as I think About e commerce for and omni channel sales for Sam's, I think about a digitally connected member. So Scan and Go teaches our members that we're a digitally relevant business and they look to shop online and on the Rather on the web or on the apps and we feel really good about that. And we've got all time highs in that Space, the other thing that's really interesting is as we look at the new members, we've got an all time high number of membership in SAMS. And a lot of those People that are coming in now with digitally engaged members, they're coming in and they're buying new memberships digitally.

Speaker 11

So we're feeling good. In terms of mix, GM and Club pick, so grocery pantry, they're all strong, which we're feeling good about. We don't have a marketplace in Sam's yet. We're Very focused on items and on curation of gray items. And I think that's going to be really important for the Sam's business as we go forward.

Speaker 11

And The thing that I finished with there is that great items drive organic traffic. So we'll continue to focus on those great items. And I think we'll get a lot continue to get a lot of organic traffic there.

Speaker 7

Oh, you also asked about general merchandise. Would you repeat that part of the question?

Speaker 9

I was just curious how general merchandise performed online within the U. S. Business. I think last time you said there were several categories that were up double digits. Curious how some of those merchant categories performed?

Speaker 6

Yes, Paul. Really positive strength in categories like hardlines. Our Auto Care Center is running really well and the events we talked about, I already mentioned earlier. It's great to see momentum with strong toy items. Customers are responding to great gifts like the Barbie Malibu House, which is selling for $69 it's 89 Before one of the rollbacks, those types of items are working really well with customers.

Speaker 6

Also great to see After the redesign of the app, how the team is merchandising, general merchandise reflective of the seasons we're in, the site was really on For Halloween, before that for Labor Day, and you'll see the site flip quite frequently. So the team is doing a nice job reacting in categories to the plans that they have, but there are some categories there with strength. And as I said, there's still a long way between here and the holidays. We have a good plan. Our people are ready.

Speaker 6

Our inventory is in position. So we're ready for our customers.

Speaker 9

Thank you. Good luck.

Operator

Our next question comes from the line of Kate McShane with Goldman Sachs. Please proceed with your question.

Speaker 12

Hi, thank you. Good morning. We were wondering if you could go into any more detail as to what would explain a softening in late October. Do you think it could partially be due to student loans or is it more of a function of being a shoulder period or a lull before the holiday? And does the variability you're seeing week to week that you noted increase the risk in being more promotional than maybe what was originally planned and expected in Q4?

Speaker 5

Kate, this is John David. I'll take this. You're right to call out some of the economic factors that may be driving this. We're seeing credit tightening. We're in a period of time 12 months after the Fed has begun Raising rates, we've seen consumer balance sheets that are getting back close to pre pandemic levels.

Speaker 5

You've got The repayment of student loans, which affects about 27,000,000 Americans, all of these things could be contributing. I do want to point out, John talked about impact that weather can have on our business, I'm learning that that can have profound effects in consumer shopping patterns and we saw anomalous weather in the back half of October. So there's a number of different reasons we can't put our finger on it exactly. And so that's why we take a little bit more of a cautious As we go into the Q4, calling out perhaps more variability because there are some trends that have been different than what we saw the 1st, let's start 11 weeks of the quarter. Not to be alarmist, I think our business is still performing really well and it's why we called out what We've seen thus far in November, in particular the events that we've had in Walmart U.

Speaker 5

S, some of the more festive events internationally, we've seen strong response But this was the trend we saw in the back half of October was different than anything else we've seen this year. And so we simply want to call that out. In regards to promotion, maybe the segment CEOs want to comment on this, but I feel like we're in a good place from Overall, in inventory level, I don't necessarily see a more promotional holiday season than what we were currently planning.

Speaker 6

This is John Cade. Good morning. I think what's encouraging is that our traffic, our transaction counts remained strong and consistent throughout the quarter. At the end of October, we did grow our Halloween business a little less than we expected. I'm sure there's something to do with weather and And it being on a Tuesday, which is different than prior years.

Speaker 6

And then as we got in November with the cold weather, we saw cold weather categories respond Right away, our event was strong. So John David said it right. We're just cautious The shift that we did see, but overall, seeing the number of customers who shop continue to grow, we've seen new customers all year across a wide variety of We'll be ready for all of those customers and we'll be ready for anything that they need at the time. I really like flexibility the team has built in. We delivered Halloween up until 6 p.

Speaker 6

M. On the date of the holiday, which is something we haven't been able to do before, so our Express And same day delivery service continues to grow, which is helping us right up until the point the customers need product.

Operator

Thank you. Our next question is from the line of Michael Lasser with UBS. Please proceed with your question.

Speaker 13

Good morning. Thank you so much for taking my question. Looking towards next year, how linear will the relationship be between Walmart's overall comp and the operating income growth, so if you only comp 2%, let's say, Could you still grow operating income at the higher end of your range, call it 7% to 8%? And how does the prospect of broad based deflation impact that, especially as some of the naysayers say that Walmart's comp in recent quarters has just been driven by the impact of inflation. Thank you.

Speaker 5

Well, Michael, it's good to speak with you. One of the things that we're looking at closely in our business is units And we've seen good growth in units. So, it has not been entirely driven by just higher prices. We think we're positioned well As we go into the end of this year and into next year, to answer your question, it would depend upon what's driving the 2% comp. And so It's hard to extrapolate trends from this year into that.

Speaker 5

The team here though is very focused on what could happen In a more deflationary environment and making sure that we're we have a cost structure that supports the revenue environment that we operate in. So When you think about the relationship between operating income and sales on a multiyear basis, we actually feel like we're in a really strong position given what's happening in the business. From one quarter to the next, that may not always be the case as we manage through certain headwinds. But we feel like we're positioned well for Virtually any economic environment and I'll remind you, like I know there's maybe trepidation or concern among consumer health. This is when we shine.

Speaker 5

This is when Walmart is at its best, when we can deliver value for our members and customers. And so we look forward to being able to put up financial results in any economic environment.

Speaker 6

Michael, we want to make sure we're doing everything we can to keep prices as low as possible for our customers. I'm really pleased in the U. S. Business that Our rollback count is up significantly over last year. It was a lot of fun to be able to tell all of our customers that Thanksgiving at Walmart this year will be a lower price than what it was a year ago.

Speaker 6

We worked really hard the last 2 years to keep it flat and it's coming down. That's great for customers. You had really stubborn inflation in categories like dry grocery. So I'm excited when I'm in stores and I was in Uvalde, Texas The other day, the number of rollbacks that we have out on feature in front of customers right upfront in categories like dry grocery, A lot of our fresh categories have come in line. Eggs and dairy have come back in line from a year ago.

Speaker 6

That's great for customers. And as John David said, that's the time that we win. Deliver value and our team is ready to do that in any condition.

Speaker 9

Thank you.

Operator

Our next question is from the line of Rupesh Parikh with Oppenheimer. Please proceed with your question.

Speaker 14

Good morning and thanks for taking my question. And I had a question just on the SG and A line. So at least in the Walmart U. S. Business, it appears both wage inflation and remodels Appear to be a significant headwind on that line.

Speaker 14

So just curious if you expect those headwinds to continue into next year?

Speaker 6

Rupesh, good morning. It's John. The remodels, really that was a big number of remodels to hit. I mentioned earlier, 197 remodels completed between late October November 3. Of course, we'll continue our remodel program throughout next year.

Speaker 6

We have a good plan on the number of sites and we're Excited about the results that we're seeing from those. We definitely hear and know that our results change for categories like apparel, home. So I think we have a good plan there. It was a higher number at the end of the quarter and the end of the month than what we had originally planned for. Some had slipped into later periods.

Speaker 6

So I think we'll have a good balance as we move forward. On wages, we're staffed Ready for the holiday. For the most part, stores and distribution centers are completely staffed. There are some locations that we'll continue to hire. And we didn't add we didn't go out this year with a large number of people that we intend to hire for the holiday.

Speaker 6

We're happy with our full time part time ratio And where we need hours the next few weeks, which is really next week for food leading into the event Wednesday going into the Thanksgiving holidays and Black Friday, We'll be ready to manage the business with our existing associates.

Speaker 14

Thank you.

Operator

Our next question is from the line of Christina Katay with Deutsche Bank. Please proceed with your question.

Speaker 15

Hi, good morning and thanks for taking my question. On general merchandise, the low to mid single digit deflation that You're seeing relative to the comp that you put up would imply maybe that the units have improved sequentially. So one, can you talk about what you are seeing in units, Your current price gap this holiday and how might you be thinking about price versus unit dynamic into next year? And then 2, I just wanted to see if Casa and Chris would like to share their initial reflections on the new role.

Speaker 7

So the first question is about units and general merchandise. As prices have come down, are we seeing electricity units go up?

Speaker 6

Sure. Thanks for that. So let's talk about general merchandise first. Customers are responding to rollbacks. I mentioned one earlier in the Barbie category, which is the Malibu Dream House.

Speaker 6

So we see that consistently across Other items in toys and toys is top of mind because it's the Christmas, whether it's the Melissa and Doug home set that's rolled by $10 to $25 We have the old classic Furby that's $49 down for $59 really good unit movements. We're also happy to see, as said earlier, the number of rollbacks that are across the entire store and the assortment, over 50% over last year. So Customers are responding, but most importantly, our team is proud to offer great values and lower prices to customers. We've been in a Pretty steep inflationary environment the last couple of years, so it's good to see some of these prices come back in line. And as far as how we think about that going forward, We mentioned this earlier that the results in e commerce are quite encouraging at +24 for the quarter and the breadth of the offer in e commerce as Develops, I think it's quite encouraging with growth in the marketplace, continued acceleration of the online pickup delivery business and our first party business.

Speaker 6

As we get into this holiday season, the team has worked really hard on inventory positioning, the condition in stores, our NPS levels are in a really good spot and have continued to improve. And I think the result of that is we've had consistent traffic growth throughout the quarter and we continue to see that, Which is a good sign for what may be to come. I think it's going

Speaker 7

to be interesting to watch how the dynamic plays out between general merchandise and food. So if you've got food prices, if you click double click on that dry grocery versus fresh And think about where prices are compared to a year ago. In general, they're still up and the 2 year stack is high. But in some fresh categories, as we mentioned earlier, we are seeing prices Come down. On the GM side, as things have come down, it's come down kind of steep in the last few weeks maybe relative to What we've seen before and so I think it's to be seen if the food prices come down in dry grocery and consumables And we start seeing deflation in those categories, that will free up dollars to be spent in general merchandise.

Speaker 7

And with the rollback positioning and Some of the prices we're hitting, it makes sense that people would be able to shift back to GM as they shop the box or the app. The great thing about our position is we don't really care. Like they can buy whatever they want to buy. We're positioned for food. We're positioned with fresh.

Speaker 7

We're positioned with apparel And with hardlines and with holiday season with the categories like toys. So we've got a good value regardless of which category department you look at and we'll play the shift as it happens. And if we end up where both sides, food and GM, are deflated, and then we just need to focus on driving even more units to your point. But if they've got dollars to spend, they'll spend them and we're there for that. And we can do it in store club, we can do

Speaker 16

it with pickup, we can do

Speaker 7

it with delivery. So we feel good about our position. We'll just manage it as the weeks months play out and are as fascinated to watch it as you are. Kath, how's the job going? Yes.

Speaker 10

It's Christina. Thanks for the question. I would say, first of all, it's incredible But it's only been a quarter since I stepped into the role. Judith and the team have honed A really exciting portfolio of businesses and it's been great to be able to get out into the markets. I've over the last quarter been in Mexico, China and India.

Speaker 10

And just looking at the pace of transformation and the way the teams Rise to the challenge to be relevant in those local communities is extraordinary. And the ability to cross learn between markets is such a Great gift that we have in the international business. So, I've been impressed by the strength of the teams that we have out there And also just really impressed by how they're translating our purpose and mission to save people money so they can live better Into being really relevant. So whether it's in Canada, where they're able to actually have a Thanksgiving meal at a price lower than last year, Whether it was in WallMAX sorry, in Mexico, where there's held down prices on basket of essential items, No matter where it is, where you are in the international portfolio, the teams are working really hard to be relevant and help those communities celebrate The holiday and festivals that are rolling out over this over Q3 and into Q4, so excited to join the team.

Speaker 11

Okay. Thanks, Kathleen. Thanks for the question. I think probably I'd just like to start with the prerogative that I have of Now running this business to thank the Sam's Club associates for such a brilliant quarter and for the hard work that they have done to deliver that set of results. The team I'm really proud of and I'm grateful to be part of that club.

Speaker 11

And honestly, it's kind of a lot of fun to be here and Kath knows that and told me that that would be the case. I'm really grateful for the strong foundation that the Sam's Club team has built. It's brilliant talent, a deep bench of merchant talent and it's I mean, it really is a merchant led Business. We've got an amazing member led culture, fantastic clubs and associates, great items, strong brand in members' mark And the beginnings of a world class e commerce business and all of that drives really strong member value. So I see a really unique opportunity for Sam's To use this momentum as a jumping off point to accelerate, to driving growth through digital engagement, offering unique value through great items that consumers can't get anywhere else And a deep understanding of members in a way that will make us more relevant to them both in club and digitally, so we can appeal to an even broader set Of consumers.

Speaker 11

So yes, a lot to go for, really exciting. So thanks for asking.

Operator

Our next question comes from the line of Robbie Ohmes with Bank of America. Please proceed with your question.

Speaker 17

Thanks for taking my question. Actually, It's a follow-up question on deflation. I was hoping Doug or anyone else could just talk about Just to clarify what's driving the, LIFO tailwinds. Is it all general merchandise right now? Or is there grocery in there?

Speaker 17

And Doug, you mentioned lowering grocery prices, but you also mentioned, I think, stubborn inflation still out there in your opening comments. And So is there just maybe even a little more color like is dry grocery getting set to deflate? Is that what you guys are seeing? And then also Where do wage pressures come in? Do you think wage pressures are also sort of disinflating now?

Speaker 5

Robbie, good to speak with you. This is John David. I'll start The LIFO part of the question and maybe hand it over to Doug and others. On the improvements that we've made there, that is as you know dependent upon The cost of goods that we're buying and we've seen the pricing level come down overall broadly, But I don't want to miss the point to mention that our teams have actually done a really good job of working with suppliers to help affect that outcome. So this is not something that just happens to us.

Speaker 5

The team has worked to actually have this outcome. So it's far better than what we expected when we went in the beginning of the year, we're actually pleased to see this outcome.

Speaker 17

And John, David, is that is just to clarify, is that general merchandise vendors? Or is that All vendors including grocery vendors?

Speaker 5

It's across all categories. It probably skews a little bit more to consumables and GM.

Speaker 7

Thanks, Robert. This is Doug. Generally, across markets, we have an inflationary environment. The U. S.

Speaker 7

And what we went through here the last few years is more dramatic And what I had seen in the U. S, but of course had experienced that in Brazil and Argentina and other places. China is not really inflated. That's an outlier as it relates to this conversation. But in the U.

Speaker 7

S. Specifically, as I mentioned a few minutes ago, In the fresh categories, you see beef up, but dairy, eggs, chicken, seafood down. So commodities will do what commodities will do. General merchandise had been coming down and came down a little more aggressively in the last few weeks or months Then the trend before that, which we think is a really good thing. But it does start to have an impact on dollars when Units don't go up enough to offset the deflationary impact as it relates to GM.

Speaker 7

The dry grocery and consumables question feels like the key question. Will it come down? Will those categories come down? We hope they will. On a 2 year stack In Walmart U.

Speaker 7

S, John, I think we're still mid double digits, slightly up versus a year ago. But we think We may see dry grocery and consumables start to deflate in the coming weeks months. And so as we look ahead to next year, We could find ourselves in Walmart U. S. With a deflationary environment.

Speaker 7

And John David mentioned earlier that causes us to think about what are we doing with expenses? Are we ready for that? It's too early to call how dramatic it will be. And as we mentioned earlier, we are happy about it. We want our customers and members to have lower prices And we'll manage mix and we'll manage through better than anyone and it doesn't change anything about our plan.

Speaker 7

All the things that we've been doing To change, to be able to serve people in new ways like with pickup and delivery, the expansion of the marketplace, all the things that flow from that that help us with operating income, All those things are still true regardless of what the top line dollar growth rate looks like as a total enterprise. For a while now, we've been talking about 4 and greater than 4. If you look back at the last 3 years, I'm hard pressed to remember 2019. Seems like a long time ago, but 2019 grew faster than 2018 on a calendar year basis. So we had a trending growth rate Moving in the right direction and then the pandemic hits and then inflation hits.

Speaker 7

So, if you look back at the last 3 or 4 years, we've been growing faster than 4. If we find ourselves in a deflationary environment next year and we grow at 4% or a little less than 4% or around 4%, As long as we're growing share and improving what we're doing for customers and members on the top line, that'll be what it'll be. We'll get as much as we earn. But the operating income percentage will still go up because we've got this automation plan and we've got the digital businesses reshaping the income statement, which will help returns. So the plan is the plan.

Speaker 7

We are executing. We're just trying to communicate with you today as we release our results, What we saw the last part of October in Walmart U. S. In particular, communicate what happened with expenses. But fundamentally, what's happening here is exactly what was happening here 3 months ago, 6 We are executing our plan.

Speaker 17

And just anything on wage pressures, Doug?

Speaker 7

Wage inflation is not as bad as it was before. John mentioned earlier what happened in Walmart U. S. I'm not worried about wages. We've got an appropriate wage improvement for our associates planned for next year.

Speaker 7

I think we're in good shape. We're staffed. We've got a good plan. Not concerned about that aspect of it.

Speaker 17

Great. Thank you.

Speaker 7

Sure.

Operator

The next question is from the line of Scot Ciccarelli with Chua Securities. Please proceed with your question.

Speaker 18

Good morning, guys. So another question actually on remodels. I know you had a lot over the last couple of months as you referred to. But given the strong returns on the remodels, does it make sense to continue to accelerate that process even if it holds back earnings flow through a bit in the near term? And then related to that, if you do accelerate the process, where do you have to go on the timeline to where you start to see more benefit than incremental expense on that basis?

Speaker 18

Thanks.

Speaker 6

I think the short answer is, is it does make sense to accelerate and we have accelerated. So we will complete this year a couple of 100 more Than we did the last few years. So the number of remodels has gone up. The team has gotten much More, I'd say, got their arms around the process, the new fixtures, the changes, so the remodels are happening a bit quicker and more smoothly than they were years past. And also the supply chain is helping.

Speaker 6

We were doing remodels in 2021 2022 where we had a hard time getting fixtures and getting parts and getting the equipment in on time. So We're feeling better about the way these are all coming together. The performance of the remodels, we are we continue to be pleased with on the top line. We continue to be pleased with the NPS numbers we see, the customer reaction of the new assortment, particularly as I mentioned earlier, apparel, pets, Beauty, home, a number of categories, is really great. And I mentioned that was in one they completed just a couple of weeks ago in Uvalde, Texas and It's just such a great investment in the community.

Speaker 6

It makes the store feel new, refreshed. The people are there's a different look in their eye and a smile. The associates are thrilled with the result and they were really proud And as we go on the holidays, I think that customers will really love to see in these communities all across the U. S. More access to different products than they had before.

Speaker 6

And one of the things that's important to us in all these remodel processes that the customer notices the difference and they notice the difference Not only in facility, but in the product. And I think we're delivering both of those in the remodel. So we'll continue an aggressive plan for the remodel locations into next year.

Speaker 18

And so is there a headwind to profit flow through as that process continues at that pace?

Speaker 6

No, it's in the plan. What happened in Q3 As a few that had been in process slipped into late October and then 117 on one day was quite a big So what you'll see going forward is a more balance of remodels completing by quarter. Ideally, we would have liked to complete we wouldn't want to have those so close to the holiday. I think the I think the teams have done a nice job of finishing the remodels and then getting back right into merchandising for the holiday. So it will be more even across quarters, but that's all built into our plan.

Speaker 18

Got it. Very helpful. Thank you.

Speaker 6

Thank you.

Operator

Our next question is from the line of Edward Kelly with Wells Fargo. Please proceed with your question.

Speaker 16

Hi, good morning, everyone. Thank you for taking my question. I have a question on the gross margin in the U. S. The margin was up touch year over year.

Speaker 16

I think the expectation was that it maybe could have been better than that. I was hoping that you could provide some of the puts and takes around that. I'm not sure if GLP-one is maybe having a bigger impact there.

Speaker 7

So just Thoughts on

Speaker 16

the gross margin this quarter and then maybe how we should think about that in Q4? And then a clarification around the legal charge. I think you said $70,000,000 to $75,000,000 but then forty So I'm not really sure. I'm a little bit confused about that. Thank you.

Speaker 5

Yes. The legal charge is 40 basis Go with that number. And as it relates to our guidance for the year, I'll point out that 7% to 7.5% operating income on our business is $125,000,000 That is really more It's kind of a precise number for the size business that we are. And so that the magnitude of some of these things like the hurricane, like The legal charges push us to the lower end of that range for the year. On general merchandise, We did see some of the impact from business mix in the quarter.

Speaker 5

We benefited from that. The U. S. Was up, I think, 5 bps, if I remember correctly. But as Doug noted too, like we're certainly trying to be to lower prices for our customers and make sure that we're providing the value that they need.

Speaker 5

So there's a balance of all of that that's impacting those numbers.

Speaker 16

Thank you.

Operator

Our next question is from the line of Peter Benedict with Baird. Please proceed with your question.

Speaker 17

Hi, guys. Good morning. Thanks for taking the question. Just GLP-one just came up here in that last question. Just curious, we hear it's a thing.

Speaker 17

Maybe expand on maybe what you're seeing there, how it's impacting your business currently and what you see for that going forward? Thank you.

Speaker 6

Hey, Peter. Good morning. Thanks for the question. No, it's still early And time will tell how this affects the customer and affects the business. As we said before, we're seeing some shifts in categories.

Speaker 6

But right now, we really don't have anything else to add Above beyond what we've said in the past.

Speaker 16

Okay. Fair enough. Thank you.

Operator

Thank you. Our final question is from the line of Seth Sigman with Barclays. Please proceed with your question.

Speaker 14

Hey, good morning, everyone. I wanted to follow-up on the consumer. I know it was discussed quite a few times today, but you guys throughout the year have discussed a number of different signals of sensitivity, Buying more around paycheck cycles, seeking more value coming out for the promotional events. So just curious if you can provide a little bit more perspective on that and maybe more specifically What you are seeing in terms of market share across income cohorts? Thank you.

Speaker 7

Yes. For one more, John, as it relates to share?

Speaker 6

Yes. Thanks for asking that. We've been pleased to see share growth All year and we've talked about that across income groups. And what's been encouraging as of late is a bit Higher share growth in general merchandise categories. We saw that month by month throughout the 3rd quarter.

Speaker 7

I don't know that we have a lot more to add on the consumer than what we've already said. I think we covered it. We're well positioned. And I think our value proposition across categories and the way we're serving people, which helps them save time as well as save money,

Speaker 6

It causes us to feel good about

Speaker 7

our position for the quarter. We get a lot of questions about what's happening in the U. S. Economy and other economies and what's happening with the consumer and we feel compelled sometimes Try and help explain what we're seeing. But to be clear, from our point of view, we are front footed, offensive and feeling good about our opportunities.

Speaker 7

Stores and clubs look good. So that's the way we're thinking about the quarter.

Operator

Okay. Thank you.

Speaker 7

Yes. I'll just wrap up here. We've gone a little over time. I'm as excited as I have been. We're executing our plan.

Speaker 7

We've got a good plan. Customers and members are choosing us and I think they have been choosing us not only because of price leadership, which they can count on and will continue, but also because we're making it easier to shop with us. Our NPS scores in stores and clubs are encouraging. Our NPS scores As they're improving across pickup and delivery are encouraging, we just want to save people money and time and make this easy and help them have a great holiday season. And I think As it relates to the top line, we can continue to expect that we will outperform and do well.

Speaker 7

And as it relates to operating income growth, We'll grow it faster than sales over time because we've got this really good automation plan. The metrics that John David outlined When we started the call are really encouraging. We continue to feel very good about what that's going to mean for our business. And then as it relates to the business mix, Having e commerce grow so much across our segments is awesome and encouraging. And as a reminder, that's a combination of 1st and third party.

Speaker 7

And as we grow with our suppliers and also with our marketplace sellers, we get those opportunities to serve them With ads to serve them through fulfillment services, to monetize our data in different ways, so the business model change will continue, which will enable that operating income growth to help us improve returns over time. So we're antsy about This is my 33rd year and I feel like it's a bit of a rerun in that it seems like we're always talking about Customers being price conscious and we always will be and they're always looking for the hot toy and the bright gift for Christmas and they'll come buy Food for us for Thanksgiving and for the Christmas meal and then New Year's will come and we'll have clearance prices after Christmas and we'll have a strong January because customers will Clarence, at least the 1st couple of weeks when that's happening and we'll update you on the Q4 and tell you how it went. But we feel really good about our position and

Operator

Thank you. This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation.

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