eGain Corporation (NASDAQ: EGAN) develops cloud-based customer engagement and knowledge management software for businesses. Its solutions are designed to help organizations manage customer interactions across digital and assisted-service channels, including web, email, chat, messaging, and voice.
The company’s product portfolio includes customer engagement applications, knowledge management tools, conversational AI, and agent-assistance capabilities. These products help companies organize and deliver information, automate routine customer-service tasks, guide service representatives, and provide more consistent support across channels.
Founded in 1997, eGain is headquartered in Sunnyvale, California, and serves organizations in multiple industries and geographies, including North America, Europe, and other international markets. The company was co-founded by Ashutosh Roy, who serves as its chairman and chief executive officer.
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