NiCE Ltd., formerly known as NICE-Systems, is an Israeli technology company that provides cloud-based software and artificial intelligence solutions for customer experience and business operations. Its platforms help organizations manage customer interactions across contact centers and digital channels, while supporting employee engagement, workflow automation, analytics and decision-making.
The company’s portfolio includes CXone, a cloud customer experience platform that combines contact center, workforce management, quality management, analytics and automation capabilities. NiCE also offers Enlighten, its artificial intelligence framework designed for customer and employee interactions, as well as solutions for fraud prevention, financial crime compliance and enterprise risk management through its Actimize business.
Founded in 1986, NiCE serves organizations across a range of industries and operates internationally, with customers in North America, Europe, Asia-Pacific and other global markets. The company is headquartered in Ra’anana, Israel, and is led by Chief Executive Officer Scott Russell.
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