TeleTech, now known as TTEC Holdings, Inc. (NASDAQ:TTEC), is a global customer experience technology and services company. Founded in 1982 by Kenneth Tuchman, the company helps organizations design, build and manage customer interactions across digital and traditional channels.
TTEC’s services include customer care, technical support, sales and marketing, trust and safety, consulting, artificial intelligence, automation, analytics, cloud technologies and customer experience strategy. Its offerings are delivered through a combination of customer experience software, technology platforms and outsourced business-process services.
The company serves clients across industries including financial services, healthcare, communications, retail, travel and hospitality, automotive, and the public sector. TTEC operates internationally, with delivery and support capabilities serving customers in North America, Latin America, Europe, Asia-Pacific and other global markets. Kenneth Tuchman is the company’s founder, chairman and chief executive officer.
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