What is TeleTech's operating income?

TeleTech's total operating income in 2025 was -$117.15 million, based on the following breakdown: Total Gross Profit: $466.21 million Total Operating Expenses: $583.36 million

TeleTech (TTEC) Financials

$2.19 +0.10 (+4.78%)

Closing price 04:00 PM Eastern

Extended Trading

$2.18 -0.01 (-0.32%)

As of 07:55 PM Eastern

Compare

Annual Income Statements for TeleTech

This table shows TeleTech's income and expenses over time, based on annual financial data. All values are USD millions unless otherwise specified.

Metric	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024	2025
Period end date	12/31/2015	12/31/2016	12/31/2017	12/31/2018	12/31/2019	12/31/2020	12/31/2021	12/31/2022	12/31/2023	12/31/2024	12/31/2025
Net Income / (Loss) Attributable to Common Shareholders	62	34	7.26	36	77	119	141	103	8.43	-321	-192
Consolidated Net Income / (Loss)	66	37	11	40	85	129	158	117	18	-311	-185
Net Income / (Loss) Continuing Operations	66	37	11	40	85	129	158	117	18	-311	-185
Total Pre-Tax Income	86	50	89	56	110	170	208	144	41	-237	-170
Total Operating Income	90	53	100	92	124	205	217	169	118	-174	-117
Total Gross Profit	359	334	367	351	401	497	569	587	530	472	466
Total Revenue	1,287	1,275	1,477	1,509	1,644	1,949	2,273	2,444	2,463	2,208	2,137
Operating Revenue	1,287	1,275	1,477	1,509	1,644	1,949	2,273	2,444	2,463	2,208	2,137
Total Cost of Revenue	928	942	1,110	1,158	1,243	1,453	1,704	1,857	1,933	1,736	1,671
Operating Cost of Revenue	928	942	1,110	1,158	1,243	1,453	1,704	1,857	1,933	1,736	1,671
Total Operating Expenses	268	281	267	259	277	292	352	419	412	645	583
Selling, General & Admin Expense	195	176	182	182	203	204	240	287	291	293	280
Depreciation Expense	64	69	65	69	69	79	97	112	101	98	90
Impairment Charge	8.10	32	5.32	1.45	3.74	5.81	11	14	12	244	207
Restructuring Charge	1.81	4.39	15	6.13	1.75	3.26	3.81	5.67	8.04	10	5.90
Total Other Income / (Expense), net	-4.29	-2.45	-12	-36	-13	-34	-9.31	-24	-77	-63	-53
Interest Expense	7.54	7.94	14	29	19	17	12	36	78	84	72
Interest & Investment Income	1.09	1.23	2.84	4.48	1.91	1.66	0.76	1.81	5.15	2.73	9.37
Other Income / (Expense), net	2.16	4.26	-0.71	-12	3.90	-19	2.32	10	-4.13	19	9.25
Income Tax Expense	20	13	78	16	26	41	50	27	22	74	15
Net Income / (Loss) Attributable to Noncontrolling Interest	4.22	3.76	3.56	3.94	7.57	11	17	14	9.84	10	7.39
Basic Earnings per Share	$1.27	$0.71	$0.16	$0.78	$1.66	$2.54	$3.01	$2.19	$0.18	($6.74)	($3.99)
Weighted Average Basic Shares Outstanding	48.37M	47.42M	45.83M	46.06M	46.37M	46.65M	46.89M	47.12M	47.34M	47.61M	48.21M
Diluted Earnings per Share	$1.26	$0.71	$0.16	$0.77	$1.65	$2.52	$2.97	$2.18	$0.18	($6.74)	($3.99)
Weighted Average Diluted Shares Outstanding	49.01M	47.74M	46.38M	46.39M	46.76M	46.99M	47.39M	47.34M	47.42M	47.61M	48.21M
Weighted Average Basic & Diluted Shares Outstanding	48.60M	47.40M	45.40M	45.90M	46.50M	46.74M	46.99M	47.23M	47.43M	47.76M	48.57M

This table shows TeleTech's income and expenses over time, based on quarterly financial data. All values are USD millions unless otherwise specified.

Metric	Q3 2023	Q4 2023	Q1 2024	Q2 2024	Q3 2024	Q4 2024	Q1 2025	Q2 2025	Q3 2025	Q4 2025	Q1 2026
Period end date	9/30/2023	12/31/2023	3/31/2024	6/30/2024	9/30/2024	12/31/2024	3/31/2025	6/30/2025	9/30/2025	12/31/2025	3/31/2026
Net Income / (Loss) Attributable to Common Shareholders	-1.53	-9.90	-2.31	-300	-21	2.00	1.38	-7.99	-13	-172	-7.61
Consolidated Net Income / (Loss)	1.80	-8.21	0.50	-297	-19	4.62	3.25	-6.72	-11	-171	-5.18
Net Income / (Loss) Continuing Operations	1.80	-8.21	0.50	-297	-19	4.62	3.25	-6.72	-11	-171	-5.18
Total Pre-Tax Income	7.09	-5.06	2.83	-243	-9.57	13	13	3.56	0.05	-186	2.62
Total Operating Income	25	17	23	-224	13	15	24	19	12	-173	18
Total Gross Profit	123	120	123	116	114	119	120	114	106	127	108
Total Revenue	603	626	577	534	529	567	534	514	519	570	496
Operating Revenue	603	626	577	534	529	567	534	514	519	570	496
Total Cost of Revenue	480	506	454	418	415	449	415	399	414	443	388
Operating Cost of Revenue	480	506	454	418	415	449	415	399	414	443	388
Total Operating Expenses	98	103	100	341	101	103	95	95	93	299	90
Selling, General & Admin Expense	67	75	75	74	72	73	70	71	69	71	67
Depreciation Expense	26	25	25	25	24	24	23	23	22	22	21
Impairment Charge	4.12	0.65	0.14	237	4.69	2.55	0.76	0.76	0.44	205	0.52
Restructuring Charge	1.37	3.15	0.25	5.10	1.00	3.81	2.00	1.12	1.77	1.01	1.45
Total Other Income / (Expense), net	-18	-22	-20	-18	-22	-2.42	-12	-15	-12	-14	-16
Interest Expense	20	22	21	20	22	21	20	18	17	17	17
Interest & Investment Income	1.34	1.52	0.98	0.41	0.26	1.07	4.58	3.22	0.50	1.07	0.45
Other Income / (Expense), net	0.69	-1.89	0.21	1.79	-1.04	18	3.59	-0.30	3.85	2.11	0.66
Income Tax Expense	5.29	3.14	2.33	54	9.40	8.25	9.32	10	11	-16	7.80
Net Income / (Loss) Attributable to Noncontrolling Interest	3.33	1.69	2.81	2.77	2.15	2.62	1.86	1.26	2.31	1.96	2.43
Basic Earnings per Share	($0.03)	($0.21)	($0.05)	($6.30)	($0.44)	$0.05	$0.03	($0.17)	($0.28)	($3.57)	($0.16)
Weighted Average Basic Shares Outstanding	47.42M	47.34M	47.43M	47.56M	47.72M	47.61M	47.77M	48.06M	48.46M	48.21M	48.58M
Diluted Earnings per Share	($0.03)	($0.21)	($0.05)	($6.30)	($0.44)	$0.04	$0.03	($0.17)	($0.28)	($3.57)	($0.16)
Weighted Average Diluted Shares Outstanding	47.49M	47.42M	47.59M	47.56M	47.72M	47.61M	48.23M	48.06M	48.46M	48.21M	48.58M
Weighted Average Basic & Diluted Shares Outstanding	47.42M	47.43M	47.56M	47.72M	47.73M	47.76M	47.83M	48.46M	48.55M	48.57M	48.66M

This table details how cash moves in and out of TeleTech's business through operations, investing, and financing, using annual figures. All values are USD millions unless otherwise specified.

Metric	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024	2025
Period end date	12/31/2015	12/31/2016	12/31/2017	12/31/2018	12/31/2019	12/31/2020	12/31/2021	12/31/2022	12/31/2023	12/31/2024	12/31/2025
Net Change in Cash & Equivalents	-17	-5.04	19	3.80	27	53	22	-14	6.84	-89	-2.09
Net Cash From Operating Activities	138	112	113	168	238	272	251	137	145	-59	121
Net Cash From Continuing Operating Activities	138	112	113	168	238	272	251	137	145	-59	121
Net Income / (Loss) Continuing Operations	66	37	11	40	85	129	158	117	18	-311	-185
Consolidated Net Income / (Loss)	66	37	11	40	85	129	158	117	18	-311	-185
Depreciation Expense	64	69	65	69	69	79	97	112	101	98	90
Amortization Expense	1.61	1.41	2.42	4.01	2.09	1.32	2.00	3.08	3.36	4.02	3.64
Non-Cash Adjustments To Reconcile Net Income	19	45	18	45	19	43	24	43	48	256	225
Changes in Operating Assets and Liabilities, net	-13	-41	18	10	63	19	-30	-138	-26	-107	-13
Net Cash From Investing Activities	-77	-100	-169	-48	-163	-112	-542	-226	-68	0.48	-34
Net Cash From Continuing Investing Activities	-77	-100	-169	-48	-163	-112	-542	-226	-68	0.48	-34
Purchase of Property, Plant & Equipment	-67	-51	-52	-43	-61	-60	-60	-84	-68	-45	-38
Sale of Property, Plant & Equipment	0.20	0.11	0.04	0.03	0.38	0.02	0.09	0.23	0.26	46	4.48
Net Cash From Financing Activities	-57	-1.61	72	-102	-47	-112	320	89	-68	-38	-83
Net Cash From Continuing Financing Activities	-57	-1.61	72	-102	-47	-112	320	89	-68	-38	-83
Repayment of Debt	-2,266	-1,981	-2,174	-6.02	-14	-8.66	-10	-3.25	-2.32	-5.21	-3.76
Payment of Dividends	-22	-23	-25	-28	-34	-145	-53	-60	-60	-12	-8.20
Issuance of Debt	2,262	2,094	2,294	-62	8.00	95	406	169	35	-20	-70
Other Financing Activities, net	-15	-12	-4.66	-5.78	-8.01	-53	-23	-17	-41	-1.01	-1.35
Other Net Changes in Cash	-	-15	3.43	-15	-	6.16	-7.29	-13	-2.11	7.72	-6.24
Cash Interest Paid	6.05	6.98	12	17	13	10	11	35	77	82	69
Cash Income Taxes Paid	15	20	19	40	36	48	71	43	46	44	25

This table details how cash moves in and out of TeleTech's business through operations, investing, and financing, using quarterly figures. All values are USD millions unless otherwise specified.

Metric	Q3 2023	Q4 2023	Q1 2024	Q2 2024	Q3 2024	Q4 2024	Q1 2025	Q2 2025	Q3 2025	Q4 2025	Q1 2026
Period end date	9/30/2023	12/31/2023	3/31/2024	6/30/2024	9/30/2024	12/31/2024	3/31/2025	6/30/2025	9/30/2025	12/31/2025	3/31/2026
Net Change in Cash & Equivalents	-7.20	16	-74	-0.52	-2.74	-12	0.14	-2.58	-9.05	9.39	5.85
Net Cash From Operating Activities	-32	32	-16	49	-91	-1.09	22	93	4.20	2.57	28
Net Cash From Continuing Operating Activities	-32	32	-16	49	-91	-1.09	22	93	4.20	2.57	28
Net Income / (Loss) Continuing Operations	1.80	-8.21	0.50	-297	-19	4.62	3.25	-6.72	-11	-171	-5.18
Consolidated Net Income / (Loss)	1.80	-8.21	0.50	-297	-19	4.62	3.25	-6.72	-11	-171	-5.18
Depreciation Expense	26	25	25	25	24	24	23	23	22	22	21
Amortization Expense	0.71	0.96	0.93	0.74	1.28	1.07	1.00	0.77	0.86	1.00	1.03
Non-Cash Adjustments To Reconcile Net Income	13	7.74	5.56	247	11	-7.65	5.16	5.66	5.08	210	4.86
Changes in Operating Assets and Liabilities, net	-73	6.13	-48	73	-109	-23	-11	70	-13	-60	5.52
Net Cash From Investing Activities	-22	-13	-13	-14	-8.75	37	-5.28	-7.13	-9.49	-12	-4.94
Net Cash From Continuing Investing Activities	-22	-13	-13	-14	-8.75	37	-5.28	-7.13	-9.49	-12	-4.94
Purchase of Property, Plant & Equipment	-22	-13	-13	-14	-8.78	-8.71	-5.41	-7.18	-14	-12	-6.40
Sale of Property, Plant & Equipment	0.22	0.02	0.03	0.09	0.03	46	0.13	0.05	4.30	0.01	1.46
Net Cash From Financing Activities	43	3.29	-46	-29	90	-53	-14	-85	-3.97	20	-18
Net Cash From Continuing Financing Activities	43	3.29	-46	-29	90	-53	-14	-85	-3.97	20	-18
Repayment of Debt	-0.71	-0.39	-1.84	-0.64	-2.03	-0.70	-0.46	-0.83	-1.51	-0.96	-0.51
Payment of Dividends	-2.52	-27	-2.52	-5.10	-2.14	-2.32	-2.21	-1.89	-2.30	-1.80	-1.80
Issuance of Debt	49	31	-42	-23	95	-50	-11	-82	-	23	-16
Other Financing Activities, net	-2.31	-0.10	-0.13	-0.48	-0.34	-0.07	-0.06	-0.98	-0.16	-0.14	-0.05
Other Net Changes in Cash	-	-6.00	1.85	-6.46	6.90	5.44	-2.43	-2.96	0.21	-1.06	1.60
Cash Interest Paid	20	21	20	20	21	21	19	18	16	16	17
Cash Income Taxes Paid	12	11	18	11	7.45	7.45	4.90	5.79	7.25	7.35	5.75

This table presents TeleTech's assets and liabilities at the end of each period, using annual balance sheet data. All values are USD millions unless otherwise specified.

Metric	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024	2025
Period end date	12/31/2015	12/31/2016	12/31/2017	12/31/2018	12/31/2019	12/31/2020	12/31/2021	12/31/2022	12/31/2023	12/31/2024	12/31/2025
Total Assets	843	846	1,079	1,055	1,377	1,516	1,997	2,154	2,186	1,753	1,499
Total Current Assets	415	434	541	526	550	657	698	750	681	652	673
Cash & Equivalents	60	55	74	78	82	133	158	153	173	85	83
Accounts Receivable	283	301	392	351	331	378	357	418	395	453	456
Prepaid Expenses	64	60	64	62	96	105	134	133	95	93	124
Current Deferred & Refundable Income Taxes	7.11	7.04	11	35	40	41	48	46	19	22	11
Plant, Property, & Equipment, net	168	151	163	162	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Total Noncurrent Assets	260	262	374	367	827	860	1,299	1,404	1,504	1,101	826
Goodwill	114	130	210	205	302	364	739	808	809	571	369
Intangible Assets	51	31	93	81	116	112	212	234	198	165	134
Noncurrent Deferred & Refundable Income Taxes	52	54	12	16	13	15	11	19	83	40	15
Other Noncurrent Operating Assets	42	48	59	65	396	369	336	344	414	325	308
Total Liabilities & Shareholders' Equity	843	846	1,079	1,055	1,377	1,516	1,997	2,154	2,186	1,753	1,499
Total Liabilities	398	484	716	702	896	1,006	1,402	1,520	1,570	1,485	1,386
Total Current Liabilities	207	180	202	235	363	396	444	411	403	354	356
Accounts Payable	43	38	46	59	64	67	70	94	97	84	73
Accrued Expenses	33	15	19	16	79	56	63	34	32	23	20
Current Deferred Revenue	26	23	22	45	39	40	96	88	81	65	59
Current Deferred & Payable Income Tax Liabilities	9.13	7.04	7.50	12	11	20	9.47	7.17	4.91	3.01	12
Current Employee Benefit Liabilities	72	66	85	83	114	164	156	145	146	138	155
Other Current Liabilities	23	29	22	19	55	50	49	43	42	42	37
Total Noncurrent Liabilities	191	304	514	466	533	610	958	1,109	1,167	1,131	1,030
Long-Term Debt	100	217	344	282	290	385	791	960	995	975	905
Noncurrent Deferred & Payable Income Tax Liabilities	3.33	0.16	11	10	11	7.75	5.34	3.83	3.14	17	1.23
Other Noncurrent Operating Liabilities	76	72	95	127	207	194	144	136	169	139	124
Total Equity & Noncontrolling Interests	441	362	363	353	432	458	538	578	616	268	113
Total Preferred & Common Equity	434	355	356	345	419	445	522	560	599	250	95
Preferred Stock	-	-	-	-	-	0.00	0.00	0.00	0.00	0.00	0.00
Total Common Equity	434	355	356	345	419	445	522	560	599	250	95
Common Stock	348	349	352	354	357	361	362	368	408	421	433
Retained Earnings	721	736	722	726	773	757	856	911	870	547	354
Treasury Stock	-534	-603	-616	-610	-605	-601	-597	-593	-590	-585	-585
Accumulated Other Comprehensive Income / (Loss)	-101	-127	-102	-125	-106	-72	-98	-126	-90	-132	-107
Noncontrolling Interest	7.20	6.98	6.98	7.68	13	13	16	18	17	18	18

This table presents TeleTech's assets and liabilities at the end of each period, using quarterly balance sheet data. All values are USD millions unless otherwise specified.

Metric	Q3 2023	Q1 2024	Q2 2024	Q3 2024	Q1 2025	Q2 2025	Q3 2025	Q1 2026
Period end date	9/30/2023	3/31/2024	6/30/2024	9/30/2024	3/31/2025	6/30/2025	9/30/2025	3/31/2026
Total Assets	2,168	2,115	1,793	1,826	1,726	1,695	1,682	1,413
Total Current Assets	662	617	603	653	655	628	636	622
Cash & Equivalents	152	92	80	97	85	83	74	89
Accounts Receivable	380	405	382	430	440	420	424	429
Prepaid Expenses	119	105	117	105	110	102	110	95
Current Deferred & Refundable Income Taxes	12	16	25	21	20	23	27	8.77
Plant, Property, & Equipment, net	0.00	0.00	0.00	146	0.00	0.00	0.00	0.00
Total Noncurrent Assets	1,506	1,498	1,189	1,027	1,071	1,067	1,046	791
Goodwill	806	807	574	575	572	574	574	368
Intangible Assets	207	190	181	173	157	150	141	126
Noncurrent Deferred & Refundable Income Taxes	84	94	50	47	33	30	22	15
Other Noncurrent Operating Assets	409	407	385	232	309	314	309	282
Total Liabilities & Shareholders' Equity	2,168	2,115	1,793	1,826	1,726	1,695	1,682	1,413
Total Liabilities	1,561	1,503	1,488	1,531	1,445	1,400	1,401	1,311
Total Current Liabilities	423	384	388	339	334	355	363	309
Accounts Payable	106	90	87	82	77	72	78	66
Accrued Expenses	54	40	48	26	26	24	24	17
Current Deferred Revenue	83	88	78	71	71	70	69	60
Current Deferred & Payable Income Tax Liabilities	9.06	5.44	1.16	0.29	8.52	15	22	16
Current Employee Benefit Liabilities	129	120	133	121	117	139	132	113
Other Current Liabilities	43	40	41	38	35	37	38	37
Total Noncurrent Liabilities	1,138	1,118	1,101	1,193	1,110	1,045	1,038	1,002
Long-Term Debt	964	953	930	1,025	964	883	883	889
Noncurrent Deferred & Payable Income Tax Liabilities	3.28	3.12	13	15	20	20	23	1.17
Other Noncurrent Operating Liabilities	168	162	158	152	127	142	133	112
Total Equity & Noncontrolling Interests	603	612	304	295	282	295	281	102
Total Preferred & Common Equity	586	595	287	277	264	278	263	84
Preferred Stock	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Total Common Equity	586	595	287	277	264	278	263	84
Common Stock	399	413	415	417	424	427	430	436
Retained Earnings	880	865	566	545	548	540	527	347
Treasury Stock	-590	-589	-587	-585	-585	-585	-585	-585
Accumulated Other Comprehensive Income / (Loss)	-103	-94	-108	-100	-123	-104	-108	-114
Noncontrolling Interest	17	17	18	18	18	17	17	18

This table displays calculated financial ratios and metrics derived from TeleTech's official financial filings.

Metric	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024	2025
Period end date	12/31/2015	12/31/2016	12/31/2017	12/31/2018	12/31/2019	12/31/2020	12/31/2021	12/31/2022	12/31/2023	12/31/2024	12/31/2025
DEI Shares Outstanding	48,395,849.00	46,479,987.00	45,849,114.00	46,193,077.00	46,486,749.00	46,735,198.00	46,989,197.00	47,219,507.00	47,424,371.00	-	48,549,666.00
DEI Adjusted Shares Outstanding	48,395,849.00	46,479,987.00	45,849,114.00	46,193,077.00	46,486,749.00	46,735,198.00	46,989,197.00	47,219,507.00	47,424,371.00	-	48,549,666.00
DEI Earnings Per Adjusted Shares Outstanding	1.27	0.72	0.16	0.78	1.66	2.54	3.00	2.19	0.18	-	-3.96
Growth Metrics	-	-	-	-	-	-	-	-	-	-	-
Revenue Growth	3.62%	-0.89%	15.85%	2.15%	8.91%	18.59%	16.61%	7.51%	0.78%	-10.36%	-3.20%
EBITDA Growth	-3.65%	-19.44%	31.17%	-7.85%	29.40%	33.96%	19.50%	-7.74%	-25.57%	-124.24%	72.62%
EBIT Growth	-12.59%	-38.26%	75.03%	-19.39%	58.65%	45.83%	17.95%	-18.59%	-36.27%	-236.03%	30.36%
NOPAT Growth	-6.95%	-43.24%	-68.87%	432.38%	45.90%	63.77%	6.30%	-17.16%	-61.34%	-329.48%	32.49%
Net Income Growth	-14.90%	-43.18%	-71.12%	267.69%	113.14%	52.63%	22.31%	-25.83%	-84.43%	-1,800.71%	40.42%
EPS Growth	-12.50%	-43.65%	-77.46%	381.25%	114.29%	52.73%	17.86%	-26.60%	-91.74%	-3,844.44%	40.80%
Operating Cash Flow Growth	46.67%	-18.96%	1.18%	48.78%	41.37%	14.26%	-7.58%	-45.46%	5.63%	-140.63%	305.85%
Free Cash Flow Firm Growth	1,951.07%	-87.26%	-1,231.66%	233.38%	-126.05%	320.47%	-469.64%	74.49%	172.70%	185.31%	-10.80%
Invested Capital Growth	-0.84%	6.18%	22.90%	-11.99%	23.65%	10.84%	60.87%	17.37%	-0.18%	-19.45%	-19.27%
Revenue Q/Q Growth	0.28%	0.25%	5.85%	-0.49%	2.63%	5.96%	1.85%	1.92%	-1.29%	-2.59%	0.12%
EBITDA Q/Q Growth	-3.53%	-9.77%	13.97%	4.74%	1.54%	8.98%	-1.50%	0.99%	-15.29%	24.09%	-107.61%
EBIT Q/Q Growth	-7.69%	-19.04%	24.78%	7.50%	2.55%	11.21%	-4.09%	-1.71%	-22.23%	10.35%	-213.03%
NOPAT Q/Q Growth	-4.52%	-31.96%	-77.44%	273.12%	12.87%	9.81%	-7.49%	1.64%	-46.59%	-0.95%	-239.49%
Net Income Q/Q Growth	-7.54%	-31.95%	-79.16%	282.77%	13.20%	14.42%	-8.24%	-5.78%	-64.89%	3.97%	-1,764.71%
EPS Q/Q Growth	-5.97%	-33.02%	-84.91%	237.50%	11.49%	15.60%	-10.00%	-6.03%	-79.07%	3.58%	-978.38%
Operating Cash Flow Q/Q Growth	-6.98%	-15.71%	-24.88%	29.88%	27.52%	13.12%	-3.42%	-29.74%	10.12%	-124.51%	3.11%
Free Cash Flow Firm Q/Q Growth	-36.66%	-84.02%	-72.95%	396.49%	-142.35%	193.37%	3.15%	-549.37%	32.21%	107.14%	29.17%
Invested Capital Q/Q Growth	6.60%	13.36%	11.11%	10.61%	37.47%	4.65%	0.89%	5.69%	1.26%	-5.32%	-14.20%
Profitability Metrics	-	-	-	-	-	-	-	-	-	-	-
Gross Margin	27.86%	26.16%	24.86%	23.27%	24.39%	25.47%	25.03%	24.03%	21.52%	21.37%	21.82%
EBITDA Margin	12.26%	9.97%	11.28%	10.18%	12.09%	13.66%	14.00%	12.01%	8.87%	-2.40%	-0.68%
Operating Margin	7.01%	4.14%	6.80%	6.10%	7.53%	10.50%	9.56%	6.90%	4.79%	-7.86%	-5.48%
EBIT Margin	7.18%	4.47%	6.75%	5.33%	7.76%	9.55%	9.66%	7.31%	4.62%	-7.02%	-5.05%
Profit (Net Income) Margin	5.12%	2.94%	0.73%	2.63%	5.16%	6.63%	6.96%	4.80%	0.74%	-14.07%	-8.66%
Tax Burden Percent	76.71%	74.43%	12.16%	70.69%	76.74%	75.96%	76.09%	81.23%	44.85%	131.33%	108.71%
Interest Burden Percent	93.02%	88.23%	89.08%	69.92%	86.52%	91.49%	94.71%	80.83%	35.76%	152.66%	157.77%
Effective Tax Rate	23.29%	25.57%	87.84%	29.31%	23.26%	24.04%	23.91%	18.77%	55.15%	0.00%	0.00%
Return on Invested Capital (ROIC)	14.21%	7.86%	2.13%	10.95%	15.25%	21.43%	16.61%	10.26%	3.68%	-9.36%	-7.84%
ROIC Less NNEP Spread (ROIC-NNEP)	3.66%	5.96%	1.46%	0.25%	10.29%	10.05%	15.01%	7.55%	-0.58%	-31.45%	-19.88%
Return on Net Nonoperating Assets (RNNOA)	0.25%	1.42%	0.85%	0.16%	5.08%	4.66%	12.02%	8.84%	-0.75%	-60.94%	-89.31%
Return on Equity (ROE)	14.46%	9.28%	2.98%	11.11%	20.33%	26.09%	28.63%	19.11%	2.92%	-70.30%	-97.15%
Cash Return on Invested Capital (CROIC)	15.06%	1.87%	-18.42%	23.70%	-5.90%	11.15%	-30.05%	-5.72%	3.85%	12.19%	13.48%
Operating Return on Assets (OROA)	10.89%	6.75%	10.37%	7.54%	10.50%	12.86%	12.50%	8.61%	5.25%	-7.87%	-6.63%
Return on Assets (ROA)	7.77%	4.43%	1.12%	3.73%	6.97%	8.94%	9.01%	5.65%	0.84%	-15.77%	-11.38%
Return on Common Equity (ROCE)	14.11%	9.07%	2.93%	10.88%	18.63%	22.72%	25.05%	16.84%	2.71%	-67.54%	-88.04%
Return on Equity Simple (ROE_SIMPLE)	15.19%	10.55%	3.04%	11.52%	20.24%	29.08%	30.29%	20.96%	0.00%	-124.12%	0.00%
Net Operating Profit after Tax (NOPAT)	69	39	12	65	95	155	165	137	53	-121	-82
NOPAT Margin	5.38%	3.08%	0.83%	4.31%	5.78%	7.98%	7.27%	5.60%	2.15%	-5.50%	-3.84%
Net Nonoperating Expense Percent (NNEP)	10.55%	1.90%	0.67%	10.70%	4.96%	11.38%	1.60%	2.72%	4.26%	22.09%	12.04%
Return On Investment Capital (ROIC_SIMPLE)	-	-	-	-	-	-	-	8.90%	3.29%	-9.77%	-8.06%
Cost of Revenue to Revenue	72.14%	73.84%	75.14%	76.73%	75.62%	74.53%	74.97%	75.97%	78.48%	78.63%	78.18%
SG&A Expenses to Revenue	15.12%	13.79%	12.34%	12.09%	12.32%	10.46%	10.56%	11.76%	11.81%	13.27%	13.12%
R&D to Revenue	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Operating Expenses to Revenue	20.85%	22.03%	18.06%	17.17%	16.86%	14.97%	15.48%	17.13%	16.73%	29.23%	27.30%
Earnings before Interest and Taxes (EBIT)	92	57	100	80	128	186	220	179	114	-155	-108
Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA)	158	127	167	154	199	266	318	294	219	-53	-15
Valuation Ratios	-	-	-	-	-	-	-	-	-	-	-
Price to Book Value (P/BV)	2.62	3.40	4.48	3.37	3.93	7.16	7.68	3.57	1.71	0.95	1.84
Price to Tangible Book Value (P/TBV)	4.23	6.21	30.04	19.49	1,312.71	0.00	0.00	0.00	0.00	0.00	0.00
Price to Revenue (P/Rev)	0.88	0.95	1.08	0.77	1.00	1.63	1.76	0.82	0.41	0.11	0.08
Price to Earnings (P/E)	18.41	35.87	219.65	32.44	21.33	26.82	28.45	19.34	121.22	0.00	0.00
Dividend Yield	1.53%	1.48%	1.35%	2.19%	2.54%	4.23%	3.56%	2.41%	4.83%	11.62%	0.00%
Earnings Yield	5.43%	2.79%	0.46%	3.08%	4.69%	3.73%	3.52%	5.17%	0.82%	0.00%	0.00%
Enterprise Value to Invested Capital (EV/IC)	2.45	2.68	2.96	2.47	2.78	4.59	3.84	2.00	1.29	0.99	1.09
Enterprise Value to Revenue (EV/Rev)	0.92	1.08	1.27	0.91	1.17	1.80	2.07	1.18	0.76	0.52	0.47
Enterprise Value to EBITDA (EV/EBITDA)	7.52	10.83	11.22	8.94	9.64	13.15	14.82	9.80	8.52	0.00	0.00
Enterprise Value to EBIT (EV/EBIT)	12.85	24.15	18.74	17.07	15.01	18.81	21.48	16.10	16.34	0.00	0.00
Enterprise Value to NOPAT (EV/NOPAT)	17.15	35.07	153.01	21.11	20.18	22.52	28.53	21.02	35.16	0.00	0.00
Enterprise Value to Operating Cash Flow (EV/OCF)	8.60	12.31	16.53	8.16	8.05	12.87	18.76	21.00	12.85	0.00	8.38
Enterprise Value to Free Cash Flow (EV/FCFF)	16.19	147.55	0.00	9.75	0.00	43.27	0.00	0.00	33.56	7.24	7.19
Leverage & Solvency	-	-	-	-	-	-	-	-	-	-	-
Debt to Equity	0.22	0.60	0.95	0.80	0.60	0.75	1.33	1.51	1.62	3.64	8.02
Long-Term Debt to Equity	0.22	0.60	0.95	0.80	0.60	0.75	1.33	1.51	1.62	3.64	8.02
Financial Leverage	0.07	0.24	0.58	0.66	0.49	0.46	0.80	1.17	1.30	1.94	4.49
Leverage Ratio	1.86	2.09	2.66	2.98	2.92	2.92	3.18	3.38	3.47	4.46	8.54
Compound Leverage Factor	1.73	1.85	2.37	2.08	2.52	2.67	3.01	2.73	1.24	6.80	13.47
Debt to Total Capital	18.35%	37.52%	48.67%	44.42%	37.63%	42.98%	57.10%	60.24%	61.78%	78.43%	88.91%
Short-Term Debt to Total Capital	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Long-Term Debt to Total Capital	18.35%	37.52%	48.67%	44.42%	37.63%	42.98%	57.10%	60.24%	61.78%	78.43%	88.91%
Preferred Equity to Total Capital	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Noncontrolling Interests to Total Capital	2.08%	1.21%	0.99%	1.21%	8.06%	7.37%	5.21%	4.63%	1.05%	1.44%	1.75%
Common Equity to Total Capital	79.57%	61.28%	50.35%	54.37%	54.31%	49.65%	37.70%	35.13%	37.17%	20.13%	9.34%
Debt to EBITDA	0.63	1.71	2.06	1.84	1.46	1.45	2.49	3.27	4.55	-18.41	-62.40
Net Debt to EBITDA	0.25	1.27	1.62	1.33	1.04	0.95	1.99	2.75	3.76	-16.80	-56.68
Long-Term Debt to EBITDA	0.63	1.71	2.06	1.84	1.46	1.45	2.49	3.27	4.55	-18.41	-62.40
Debt to NOPAT	1.45	5.53	28.14	4.33	3.05	2.48	4.79	7.01	18.80	-8.03	-11.04
Net Debt to NOPAT	0.57	4.13	22.05	3.13	2.19	1.62	3.83	5.89	15.53	-7.33	-10.03
Long-Term Debt to NOPAT	1.45	5.53	28.14	4.33	3.05	2.48	4.79	7.01	18.80	-8.03	-11.04
Altman Z-Score	5.09	4.80	4.33	3.97	3.55	4.49	3.97	2.98	2.40	1.70	1.85
Noncontrolling Interest Sharing Ratio	2.43%	2.27%	1.93%	2.05%	8.37%	12.93%	12.50%	11.89%	7.26%	3.94%	9.37%
Liquidity Ratios	-	-	-	-	-	-	-	-	-	-	-
Current Ratio	2.01	2.41	2.68	2.24	1.51	1.66	1.57	1.82	1.69	1.84	1.89
Quick Ratio	1.66	1.98	2.31	1.82	1.14	1.29	1.16	1.39	1.41	1.52	1.51
Cash Flow Metrics	-	-	-	-	-	-	-	-	-	-	-
Free Cash Flow to Firm (FCFF)	73	9.33	-106	141	-37	81	-299	-76	55	158	141
Operating Cash Flow to CapEx	207.85%	220.49%	217.94%	387.75%	394.06%	455.08%	416.99%	163.57%	214.22%	0.00%	360.06%
Free Cash Flow to Firm to Interest Expense	9.72	1.17	-7.69	4.91	-1.92	4.63	-24.15	-2.11	0.71	1.88	1.97
Operating Cash Flow to Interest Expense	18.31	14.08	8.24	5.87	12.45	15.55	20.29	3.80	1.85	-0.70	1.69
Operating Cash Flow Less CapEx to Interest Expense	9.50	7.69	4.46	4.36	9.29	12.13	15.43	1.48	0.99	-0.69	1.22
Efficiency Ratios	-	-	-	-	-	-	-	-	-	-	-
Asset Turnover	1.52	1.51	1.53	1.41	1.35	1.35	1.29	1.18	1.14	1.12	1.31
Accounts Receivable Turnover	4.60	4.37	4.27	4.06	4.82	5.49	6.18	6.31	6.06	5.21	4.70
Inventory Turnover	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Fixed Asset Turnover	8.08	7.99	9.40	9.29	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Accounts Payable Turnover	23.11	23.10	26.23	21.87	20.06	22.16	24.86	22.59	20.29	19.21	21.31
Days Sales Outstanding (DSO)	79.41	83.62	85.57	89.83	75.73	66.43	59.07	57.87	60.21	70.06	77.58
Days Inventory Outstanding (DIO)	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Days Payable Outstanding (DPO)	15.80	15.80	13.92	16.69	18.19	16.47	14.68	16.16	17.99	19.00	17.13
Cash Conversion Cycle (CCC)	63.62	67.82	71.66	73.14	57.54	49.96	44.39	41.72	42.22	51.05	60.45
Capital & Investment Metrics	-	-	-	-	-	-	-	-	-	-	-
Invested Capital	485	515	632	557	688	763	1,227	1,440	1,438	1,158	935
Invested Capital Turnover	2.64	2.55	2.58	2.54	2.64	2.69	2.28	1.83	1.71	1.70	2.04
Increase / (Decrease) in Invested Capital	-4.10	30	118	-76	132	75	464	213	-2.52	-280	-223
Enterprise Value (EV)	1,186	1,377	1,870	1,373	1,916	3,501	4,715	2,878	1,861	1,146	1,015
Market Capitalization	1,135	1,208	1,594	1,162	1,646	3,183	4,010	1,997	1,022	238	175
Book Value per Share	$8.96	$7.64	$7.76	$7.47	$9.00	$9.52	$11.11	$11.86	$12.62	$5.24	$1.96
Tangible Book Value per Share	$5.54	$4.18	$1.16	$1.29	$0.03	($0.66)	($9.14)	($10.20)	($8.62)	($10.18)	($8.39)
Total Capital	545	579	707	635	771	896	1,385	1,594	1,611	1,243	1,018
Total Debt	100	217	344	282	290	385	791	960	995	975	905
Total Long-Term Debt	100	217	344	282	290	385	791	960	995	975	905
Net Debt	40	162	270	204	208	252	633	807	822	890	822
Capital Expenditures (CapEx)	66	51	52	43	60	60	60	84	68	-0.48	34
Debt-free, Cash-free Net Working Capital (DFCFNWC)	148	198	265	213	104	128	95	185	105	213	234
Debt-free Net Working Capital (DFNWC)	208	254	340	291	187	261	254	339	278	298	317
Net Working Capital (NWC)	208	254	340	291	187	261	254	339	278	298	317
Net Nonoperating Expense (NNE)	3.29	1.83	1.41	25	10	26	7.08	20	35	189	103
Net Nonoperating Obligations (NNO)	40	153	270	204	208	252	633	807	822	890	822
Total Depreciation and Amortization (D&A)	65	70	67	73	71	80	99	115	105	102	93
Debt-free, Cash-free Net Working Capital to Revenue	11.49%	15.56%	17.95%	14.10%	6.34%	6.55%	4.20%	7.58%	4.28%	9.67%	10.97%
Debt-free Net Working Capital to Revenue	16.18%	19.89%	22.99%	19.29%	11.35%	13.37%	11.16%	13.86%	11.30%	13.52%	14.85%
Net Working Capital to Revenue	16.18%	19.89%	22.99%	19.29%	11.35%	13.37%	11.16%	13.86%	11.30%	13.52%	14.85%
Earnings Adjustments	-	-	-	-	-	-	-	-	-	-	-
Adjusted Basic Earnings per Share	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$3.01	$2.19	$0.18	($6.74)	($3.99)
Adjusted Weighted Average Basic Shares Outstanding	0.00	0.00	0.00	0.00	0.00	0.00	46.89M	47.12M	47.34M	47.61M	48.21M
Adjusted Diluted Earnings per Share	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$2.97	$2.18	$0.18	($6.74)	($3.99)
Adjusted Weighted Average Diluted Shares Outstanding	0.00	0.00	0.00	0.00	0.00	0.00	47.39M	47.34M	47.42M	47.61M	48.21M
Adjusted Basic & Diluted Earnings per Share	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
Adjusted Weighted Average Basic & Diluted Shares Outstanding	0.00	0.00	0.00	0.00	0.00	0.00	46.99M	47.23M	47.43M	47.76M	48.57M
Normalized Net Operating Profit after Tax (NOPAT)	77	66	84	70	99	162	177	153	96	57	67
Normalized NOPAT Margin	5.97%	5.21%	5.71%	4.67%	6.03%	8.33%	7.78%	6.25%	3.92%	2.56%	3.15%
Pre Tax Income Margin	6.67%	3.94%	6.02%	3.73%	6.72%	8.74%	9.15%	5.91%	1.65%	-10.71%	-7.97%
Debt Service Ratios	-	-	-	-	-	-	-	-	-	-	-
EBIT to Interest Expense	12.25	7.18	7.27	2.81	6.68	10.64	17.73	4.95	1.45	-1.84	-1.50
NOPAT to Interest Expense	9.18	4.94	0.89	2.27	4.97	8.89	13.35	3.80	0.68	-1.44	-1.14
EBIT Less CapEx to Interest Expense	3.44	0.79	3.48	1.29	3.52	7.22	12.86	2.63	0.59	-1.83	-1.97
NOPAT Less CapEx to Interest Expense	0.37	-1.44	-2.89	0.76	1.81	5.47	8.48	1.47	-0.19	-1.43	-1.61
Payout Ratios	-	-	-	-	-	-	-	-	-	-	-
Dividend Payout Ratio	33.42%	60.32%	232.85%	71.11%	39.76%	112.39%	33.63%	51.10%	329.63%	-3.89%	-4.43%
Augmented Payout Ratio	59.57%	270.78%	402.37%	71.11%	39.76%	112.39%	33.63%	51.10%	329.63%	-3.89%	-4.43%

This table displays calculated financial ratios and metrics derived from TeleTech's official financial filings.

Metric	Q3 2023	Q4 2023	Q1 2024	Q2 2024	Q3 2024	Q4 2024	Q1 2025	Q2 2025	Q3 2025	Q4 2025	Q1 2026
Period end date	9/30/2023	12/31/2023	3/31/2024	6/30/2024	9/30/2024	12/31/2024	3/31/2025	6/30/2025	9/30/2025	12/31/2025	3/31/2026
DEI Shares Outstanding	47,417,560.00	47,424,371.00	47,428,113.00	47,557,165.00	47,723,922.00	-	47,757,848.00	47,833,188.00	48,463,497.00	48,549,666.00	48,565,548.00
DEI Adjusted Shares Outstanding	47,417,560.00	47,424,371.00	47,428,113.00	47,557,165.00	47,723,922.00	-	47,757,848.00	47,833,188.00	48,463,497.00	48,549,666.00	48,565,548.00
DEI Earnings Per Adjusted Shares Outstanding	-0.03	-0.21	-0.05	-6.30	-0.44	-	0.03	-0.17	-0.28	-3.55	-0.16
Growth Metrics	-	-	-	-	-	-	-	-	-	-	-
Revenue Growth	1.77%	-4.88%	-8.95%	-11.04%	-12.19%	-9.38%	-7.35%	-3.84%	-1.94%	0.44%	-7.12%
EBITDA Growth	-22.04%	-49.09%	-31.84%	-468.72%	-29.03%	41.10%	5.09%	121.46%	5.09%	-355.27%	-19.42%
EBIT Growth	-34.07%	-68.42%	-49.15%	-903.00%	-54.56%	119.07%	21.21%	108.35%	36.54%	-617.63%	-31.05%
NOPAT Growth	-78.70%	-68.74%	-87.54%	-1,417.11%	40.29%	-53.67%	55.73%	77.33%	-29,750.44%	-2,300.34%	-684.64%
Net Income Growth	-92.82%	-132.12%	-97.61%	-7,999.07%	-1,156.12%	156.29%	549.20%	97.73%	41.66%	-3,791.88%	-259.49%
EPS Growth	-106.38%	-144.68%	-112.82%	-21,100.00%	-1,366.67%	119.05%	160.00%	97.30%	36.36%	-7,240.00%	-633.33%
Operating Cash Flow Growth	-215.17%	72.93%	-131.86%	-48.61%	-188.09%	-103.44%	238.15%	88.15%	104.60%	336.65%	27.52%
Free Cash Flow Firm Growth	56.37%	108.20%	28.20%	331.61%	505.55%	1,884.83%	518.08%	-81.83%	-1,335.54%	-64.11%	-30.63%
Invested Capital Growth	4.19%	-0.18%	5.78%	-19.93%	-13.85%	-19.45%	-21.27%	-5.14%	-10.91%	-19.27%	-22.27%
Revenue Q/Q Growth	0.43%	3.85%	-7.91%	-7.38%	-0.87%	7.18%	-5.85%	-3.87%	1.09%	9.79%	-12.95%
EBITDA Q/Q Growth	-1.88%	-21.92%	19.80%	-501.77%	118.89%	55.23%	-10.78%	-17.95%	-7.52%	-477.05%	128.17%
EBIT Q/Q Growth	-5.95%	-42.36%	52.48%	-1,071.44%	105.32%	177.90%	-15.64%	-33.11%	-12.93%	-1,153.56%	111.24%
NOPAT Q/Q Growth	-46.08%	84.21%	-66.12%	-4,013.57%	105.74%	-39.16%	13.88%	-669.72%	-7,411.88%	95.49%	69.74%
Net Income Q/Q Growth	-52.20%	-556.90%	106.09%	-59,453.60%	93.61%	124.35%	-29.73%	-307.15%	-64.57%	-1,441.01%	96.96%
EPS Q/Q Growth	-200.00%	-600.00%	76.19%	-12,500.00%	93.02%	109.09%	-40.00%	-666.67%	-64.71%	-1,175.00%	95.52%
Operating Cash Flow Q/Q Growth	-133.08%	199.42%	-149.56%	415.27%	-285.45%	98.81%	2,088.21%	329.37%	-95.47%	-38.87%	971.40%
Free Cash Flow Firm Q/Q Growth	9.82%	128.32%	-632.38%	270.33%	57.91%	38.61%	12.14%	-92.60%	-10,839.75%	104.03%	116.72%
Invested Capital Q/Q Growth	-1.52%	1.26%	2.51%	-21.68%	5.96%	-5.32%	0.19%	-5.62%	-0.49%	-14.20%	-3.53%
Profitability Metrics	-	-	-	-	-	-	-	-	-	-	-
Gross Margin	20.44%	19.22%	21.30%	21.76%	21.57%	20.88%	22.40%	22.26%	20.32%	22.23%	21.83%
EBITDA Margin	8.69%	6.53%	8.50%	-36.85%	7.02%	10.17%	9.64%	8.22%	7.52%	-25.84%	8.36%
Operating Margin	4.21%	2.70%	3.94%	-42.02%	2.43%	2.70%	4.53%	3.68%	2.37%	-30.27%	3.73%
EBIT Margin	4.32%	2.40%	3.97%	-41.68%	2.24%	5.80%	5.20%	3.62%	3.12%	-29.90%	3.86%
Profit (Net Income) Margin	0.30%	-1.31%	0.09%	-55.57%	-3.58%	0.81%	0.61%	-1.31%	-2.13%	-29.92%	-1.04%
Tax Burden Percent	25.33%	162.05%	17.67%	122.31%	198.14%	35.89%	25.84%	-188.66%	-21,698.04%	91.48%	-197.60%
Interest Burden Percent	27.19%	-33.69%	12.34%	108.99%	-80.80%	39.08%	45.22%	19.18%	0.32%	109.38%	13.68%
Effective Tax Rate	74.67%	0.00%	82.33%	0.00%	0.00%	64.11%	74.16%	288.66%	21,798.04%	0.00%	297.60%
Return on Invested Capital (ROIC)	1.91%	3.24%	1.17%	-53.02%	2.92%	1.65%	1.92%	-13.22%	-951.01%	-43.27%	-14.99%
ROIC Less NNEP Spread (ROIC-NNEP)	1.33%	0.78%	0.74%	-69.94%	-0.29%	1.54%	1.58%	-9.72%	-644.28%	-49.08%	-11.26%
Return on Net Nonoperating Assets (RNNOA)	1.79%	1.01%	0.99%	-122.07%	-0.57%	2.99%	3.07%	-26.76%	-1,943.18%	-220.53%	-49.31%
Return on Equity (ROE)	3.70%	4.25%	2.16%	-175.08%	2.36%	4.64%	5.00%	-39.99%	-2,894.19%	-263.80%	-64.30%
Cash Return on Invested Capital (CROIC)	3.01%	3.85%	-6.60%	13.54%	5.78%	12.19%	14.66%	-0.54%	9.45%	13.48%	16.72%
Operating Return on Assets (OROA)	4.99%	2.72%	4.50%	-49.21%	2.54%	6.50%	5.86%	4.45%	3.79%	-39.29%	5.16%
Return on Assets (ROA)	0.34%	-1.49%	0.10%	-65.60%	-4.07%	0.91%	0.69%	-1.61%	-2.59%	-39.31%	-1.40%
Return on Common Equity (ROCE)	3.41%	3.94%	2.09%	-167.96%	2.25%	4.45%	4.80%	-37.66%	-2,717.10%	-239.08%	-58.30%
Return on Equity Simple (ROE_SIMPLE)	8.87%	0.00%	-0.36%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Net Operating Profit after Tax (NOPAT)	6.43	12	4.01	-157	9.02	5.49	6.25	-36	-2,675	-121	-37
NOPAT Margin	1.07%	1.89%	0.70%	-29.41%	1.70%	0.97%	1.17%	-6.93%	-515.30%	-21.19%	-7.37%
Net Nonoperating Expense Percent (NNEP)	0.58%	2.46%	0.43%	16.93%	3.22%	0.10%	0.35%	-3.50%	-306.73%	5.81%	-3.74%
Return On Investment Capital (ROIC_SIMPLE)	-	0.74%	0.26%	-12.73%	0.68%	0.44%	0.50%	-3.02%	-229.96%	-11.87%	-3.69%
Cost of Revenue to Revenue	79.56%	80.78%	78.70%	78.24%	78.43%	79.12%	77.60%	77.74%	79.68%	77.77%	78.17%
SG&A Expenses to Revenue	11.08%	11.94%	12.93%	13.80%	13.52%	12.89%	13.11%	13.76%	13.28%	12.40%	13.41%
R&D to Revenue	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Operating Expenses to Revenue	16.23%	16.52%	17.36%	63.77%	19.14%	18.19%	17.87%	18.58%	17.95%	52.51%	18.10%
Earnings before Interest and Taxes (EBIT)	26	15	23	-223	12	33	28	19	16	-170	19
Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA)	52	41	49	-197	37	58	51	42	39	-147	41
Valuation Ratios	-	-	-	-	-	-	-	-	-	-	-
Price to Book Value (P/BV)	2.06	1.71	0.82	0.98	1.01	0.95	0.60	0.83	0.62	1.84	1.45
Price to Tangible Book Value (P/TBV)	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Price to Revenue (P/Rev)	0.48	0.41	0.20	0.12	0.12	0.11	0.07	0.11	0.08	0.08	0.06
Price to Earnings (P/E)	29.71	121.22	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Dividend Yield	4.08%	4.83%	10.09%	9.86%	9.88%	11.62%	17.63%	0.00%	0.00%	0.00%	0.00%
Earnings Yield	3.37%	0.82%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Enterprise Value to Invested Capital (EV/IC)	1.44	1.29	0.93	0.99	1.00	0.99	0.91	0.96	0.91	1.09	1.04
Enterprise Value to Revenue (EV/Rev)	0.82	0.76	0.57	0.49	0.54	0.52	0.49	0.49	0.46	0.47	0.45
Enterprise Value to EBITDA (EV/EBITDA)	7.92	8.52	6.99	0.00	0.00	0.00	0.00	5.55	5.19	0.00	0.00
Enterprise Value to EBIT (EV/EBIT)	13.95	16.34	14.91	0.00	0.00	0.00	0.00	11.49	10.36	0.00	0.00
Enterprise Value to NOPAT (EV/NOPAT)	20.61	35.16	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Enterprise Value to Operating Cash Flow (EV/OCF)	15.54	12.85	17.08	34.29	0.00	0.00	0.00	47.96	8.42	8.38	7.40
Enterprise Value to Free Cash Flow (EV/FCFF)	48.69	33.56	0.00	6.53	16.05	7.24	5.46	0.00	9.05	7.19	5.45
Leverage & Solvency	-	-	-	-	-	-	-	-	-	-	-
Debt to Equity	1.59	1.62	1.56	3.06	3.47	3.64	3.42	2.99	3.14	8.02	8.74
Long-Term Debt to Equity	1.59	1.62	1.56	3.06	3.47	3.64	3.42	2.99	3.14	8.02	8.74
Financial Leverage	1.34	1.30	1.34	1.75	1.93	1.94	1.95	2.75	3.02	4.49	4.38
Leverage Ratio	3.64	3.47	3.46	4.19	4.43	4.46	4.30	5.82	6.09	8.54	8.19
Compound Leverage Factor	0.99	-1.17	0.43	4.57	-3.58	1.74	1.94	1.12	0.02	9.34	1.12
Debt to Total Capital	61.34%	61.78%	60.88%	75.35%	77.64%	78.43%	77.40%	74.94%	75.86%	88.91%	89.73%
Short-Term Debt to Total Capital	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Long-Term Debt to Total Capital	61.34%	61.78%	60.88%	75.35%	77.64%	78.43%	77.40%	74.94%	75.86%	88.91%	89.73%
Preferred Equity to Total Capital	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%
Noncontrolling Interests to Total Capital	1.35%	1.05%	1.09%	1.43%	1.35%	1.44%	1.41%	1.47%	1.50%	1.75%	1.84%
Common Equity to Total Capital	37.30%	37.17%	38.03%	23.22%	21.01%	20.13%	21.19%	23.60%	22.64%	9.34%	8.43%
Debt to EBITDA	3.74	4.55	4.87	-17.04	-14.69	-18.41	-19.10	4.68	4.63	-62.40	-36.28
Net Debt to EBITDA	3.15	3.76	4.40	-15.58	-13.30	-16.80	-17.41	4.24	4.25	-56.68	-32.66
Long-Term Debt to EBITDA	3.74	4.55	4.87	-17.04	-14.69	-18.41	-19.10	4.68	4.63	-62.40	-36.28
Debt to NOPAT	9.73	18.80	-67.62	-8.34	-8.52	-8.03	-8.00	-13.49	-36.54	-11.04	-10.34
Net Debt to NOPAT	8.20	15.53	-61.12	-7.62	-7.71	-7.33	-7.30	-12.23	-33.49	-10.03	-9.31
Long-Term Debt to NOPAT	9.73	18.80	-67.62	-8.34	-8.52	-8.03	-8.00	-13.49	-36.54	-11.04	-10.34
Altman Z-Score	2.36	2.25	2.07	1.59	2.00	2.06	2.04	2.04	2.00	1.71	2.20
Noncontrolling Interest Sharing Ratio	7.87%	7.26%	3.09%	4.07%	4.33%	3.94%	3.87%	5.83%	6.12%	9.37%	9.33%
Liquidity Ratios	-	-	-	-	-	-	-	-	-	-	-
Current Ratio	1.57	1.69	1.61	1.56	1.93	1.84	1.96	1.77	1.75	1.89	2.01
Quick Ratio	1.26	1.41	1.29	1.19	1.56	1.52	1.57	1.42	1.37	1.51	1.68
Cash Flow Metrics	-	-	-	-	-	-	-	-	-	-	-
Free Cash Flow to Firm (FCFF)	-51	14	-76	130	206	285	320	24	-2,542	102	222
Operating Cash Flow to CapEx	-147.18%	240.68%	-116.22%	349.02%	-1,043.95%	0.00%	409.02%	1,299.90%	44.28%	21.93%	557.39%
Free Cash Flow to Firm to Interest Expense	-2.50	0.66	-3.63	6.38	9.49	13.50	16.15	1.30	-152.87	6.00	13.06
Operating Cash Flow to Interest Expense	-1.56	1.46	-0.74	2.41	-4.21	-0.05	1.09	5.08	0.25	0.15	1.62
Operating Cash Flow Less CapEx to Interest Expense	-2.62	0.85	-1.38	1.72	-4.62	1.69	0.82	4.69	-0.32	-0.54	1.33
Efficiency Ratios	-	-	-	-	-	-	-	-	-	-	-
Asset Turnover	1.15	1.14	1.13	1.18	1.13	1.12	1.13	1.23	1.22	1.31	1.34
Accounts Receivable Turnover	6.53	6.06	5.94	5.97	5.60	5.21	5.13	5.35	5.00	4.70	4.83
Inventory Turnover	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Fixed Asset Turnover	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Accounts Payable Turnover	18.85	20.29	21.18	21.66	19.09	19.21	20.21	21.14	20.91	21.31	22.97
Days Sales Outstanding (DSO)	55.93	60.21	61.42	61.18	65.21	70.06	71.21	68.24	73.07	77.58	75.62
Days Inventory Outstanding (DIO)	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Days Payable Outstanding (DPO)	19.37	17.99	17.23	16.85	19.12	19.00	18.06	17.26	17.45	17.13	15.89
Cash Conversion Cycle (CCC)	36.56	42.22	44.18	44.33	46.10	51.05	53.15	50.98	55.61	60.45	59.73
Capital & Investment Metrics	-	-	-	-	-	-	-	-	-	-	-
Invested Capital	1,420	1,438	1,474	1,154	1,223	1,158	1,160	1,095	1,090	935	902
Invested Capital Turnover	1.79	1.71	1.68	1.80	1.71	1.70	1.64	1.91	1.85	2.04	2.04
Increase / (Decrease) in Invested Capital	57	-2.52	81	-287	-197	-280	-314	-59	-133	-223	-258
Enterprise Value (EV)	2,042	1,861	1,368	1,147	1,226	1,146	1,054	1,047	989	1,015	940
Market Capitalization	1,209	1,022	489	280	280	238	157	230	163	175	121
Book Value per Share	$12.36	$12.62	$12.55	$6.03	$5.81	$5.24	$5.53	$5.81	$5.43	$1.96	$1.72
Tangible Book Value per Share	($9.01)	($8.62)	($8.47)	($9.85)	($9.87)	($10.18)	($9.74)	($9.33)	($9.32)	($8.39)	($8.45)
Total Capital	1,571	1,611	1,565	1,234	1,320	1,243	1,246	1,178	1,163	1,018	991
Total Debt	964	995	953	930	1,025	975	964	883	883	905	889
Total Long-Term Debt	964	995	953	930	1,025	975	964	883	883	905	889
Net Debt	812	822	861	850	928	890	879	800	809	822	800
Capital Expenditures (CapEx)	22	13	13	14	8.75	-37	5.28	7.13	9.49	12	4.94
Debt-free, Cash-free Net Working Capital (DFCFNWC)	88	105	142	136	217	213	236	190	199	234	224
Debt-free Net Working Capital (DFNWC)	239	278	233	216	314	298	321	272	272	317	313
Net Working Capital (NWC)	239	278	233	216	314	298	321	272	272	317	313
Net Nonoperating Expense (NNE)	4.64	20	3.51	140	28	0.87	3.00	-29	-2,664	50	-31
Net Nonoperating Obligations (NNO)	812	822	861	850	928	890	879	800	809	822	800
Total Depreciation and Amortization (D&A)	26	26	26	26	25	25	24	24	23	23	22
Debt-free, Cash-free Net Working Capital to Revenue	3.52%	4.28%	5.89%	5.81%	9.60%	9.67%	10.89%	8.85%	9.32%	10.97%	10.69%
Debt-free Net Working Capital to Revenue	9.59%	11.30%	9.69%	9.22%	13.87%	13.52%	14.82%	12.70%	12.77%	14.85%	14.91%
Net Working Capital to Revenue	9.59%	11.30%	9.69%	9.22%	13.87%	13.52%	14.82%	12.70%	12.77%	14.85%	14.91%
Earnings Adjustments	-	-	-	-	-	-	-	-	-	-	-
Adjusted Basic Earnings per Share	($0.03)	($0.21)	($0.05)	($6.30)	($0.44)	$0.05	$0.03	($0.17)	($0.28)	($3.57)	($0.16)
Adjusted Weighted Average Basic Shares Outstanding	47.42M	47.34M	47.43M	47.56M	47.72M	47.61M	47.77M	48.06M	48.46M	48.21M	48.58M
Adjusted Diluted Earnings per Share	($0.03)	($0.21)	($0.05)	($6.29)	($0.44)	$0.04	$0.03	($0.17)	($0.28)	($3.57)	($0.16)
Adjusted Weighted Average Diluted Shares Outstanding	47.49M	47.42M	47.59M	47.62M	47.86M	47.61M	48.23M	48.06M	48.46M	48.21M	48.58M
Adjusted Basic & Diluted Earnings per Share	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
Adjusted Weighted Average Basic & Diluted Shares Outstanding	47.42M	47.43M	47.56M	47.72M	47.73M	47.76M	47.83M	48.46M	48.55M	48.57M	48.66M
Normalized Net Operating Profit after Tax (NOPAT)	22	15	16	12	13	15	19	15	10	24	14
Normalized NOPAT Margin	3.59%	2.32%	2.80%	2.28%	2.46%	2.67%	3.53%	2.83%	1.96%	4.16%	2.89%
Pre Tax Income Margin	1.18%	-0.81%	0.49%	-45.43%	-1.81%	2.27%	2.35%	0.69%	0.01%	-32.71%	0.53%
Debt Service Ratios	-	-	-	-	-	-	-	-	-	-	-
EBIT to Interest Expense	1.28	0.70	1.09	-10.90	0.55	1.56	1.40	1.02	0.97	-10.00	1.13
NOPAT to Interest Expense	0.32	0.55	0.19	-7.69	0.42	0.26	0.32	-1.95	-160.89	-7.08	-2.15
EBIT Less CapEx to Interest Expense	0.22	0.09	0.45	-11.59	0.14	3.30	1.14	0.63	0.40	-10.68	0.84
NOPAT Less CapEx to Interest Expense	-0.74	-0.06	-0.45	-8.38	0.01	2.00	0.05	-2.34	-161.46	-7.77	-2.44
Payout Ratios	-	-	-	-	-	-	-	-	-	-	-
Dividend Payout Ratio	115.06%	329.63%	-2,756.94%	-12.34%	-11.43%	-3.89%	-3.82%	-48.00%	-87.80%	-4.43%	-4.02%
Augmented Payout Ratio	115.06%	329.63%	-2,756.94%	-12.34%	-11.43%	-3.89%	-3.82%	-48.00%	-87.80%	-4.43%	-4.02%

Financials Breakdown Chart

TeleTech Financials - Frequently Asked Questions

According to the most recent income statement we have on file, TeleTech's financial year ends in December. Their financial year 2025 ended on December 31, 2025.

TeleTech's net income appears to be on a downward trend, with a most recent value of -$185.07 million in 2025, falling from $65.89 million in 2015. The previous period was -$310.62 million in 2024. See TeleTech's forecast for analyst expectations on what's next for the company.

TeleTech's total operating income in 2025 was -$117.15 million, based on the following breakdown:

Total Gross Profit: $466.21 million
Total Operating Expenses: $583.36 million

Over the last 10 years, TeleTech's total revenue changed from $1.29 billion in 2015 to $2.14 billion in 2025, a change of 66.1%.

TeleTech's total liabilities were at $1.39 billion at the end of 2025, a 6.7% decrease from 2024, and a 248.0% increase since 2015.

In the past 10 years, TeleTech's cash and equivalents has ranged from $55.26 million in 2016 to $172.75 million in 2023, and is currently $82.90 million as of their latest financial filing in 2025.

Over the last 10 years, TeleTech's book value per share changed from 8.96 in 2015 to 1.96 in 2025, a change of -78.1%.

Related Companies

Financial statements for NASDAQ:TTEC last updated on 7/9/2026 by MarketBeat.com Staff. New filings and market data are monitored continuously.

From Our Partners

Unlock superior investment research and tools.

Get MarketBeat All Access

In-depth profiles and analysis for 20,000 public companies.
Real-time analyst ratings, insider transactions, earnings data, and more.
Our daily ratings and market update email newsletter.

Sign In
Create Account

Your Email Address:

Your Password:

Forgot your password?

Your Email Address:

Choose a Password:

By creating a free account, you agree to our terms of service. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

TeleTech (TTEC) Financials

Financials Breakdown Chart

TeleTech Financials - Frequently Asked Questions

Best-in-Class Portfolio Monitoring

Stock Ideas and Recommendations

Advanced Stock Screeners and Research Tools

About MarketBeat

MarketBeat Products

Popular Tools

Financial Calendars

Terms & Info

TeleTech (TTEC) Financials

Annual Income Statements for TeleTech

Quarterly Income Statements for TeleTech

Annual Cash Flow Statements for TeleTech

Quarterly Cash Flow Statements for TeleTech

Annual Balance Sheets for TeleTech

Quarterly Balance Sheets for TeleTech

Annual Metrics And Ratios for TeleTech

Quarterly Metrics And Ratios for TeleTech

Financials Breakdown Chart

TeleTech Financials - Frequently Asked Questions

When does TeleTech's fiscal year end?

How has TeleTech's net income changed over the last 10 years?

What is TeleTech's operating income?

How has TeleTech's revenue changed over the last 10 years?

How much debt does TeleTech have?

How much cash does TeleTech have?

How has TeleTech's book value per share changed over the last 10 years?

MarketBeat All Access Features

Best-in-Class Portfolio Monitoring

Stock Ideas and Recommendations

Advanced Stock Screeners and Research Tools