Salesforce, Inc. (NYSE: CRM) is a global enterprise software company that provides cloud-based customer relationship management (CRM) technology. Its platform helps organizations manage sales, customer service, marketing, commerce, data, analytics and interactions with customers across digital and traditional channels.
The company’s products include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud and Data Cloud. Salesforce also offers Tableau for data visualization and analytics, MuleSoft for application integration, and Slack for workplace collaboration. Its artificial intelligence offerings, including Agentforce, are designed to help businesses automate tasks and deliver more personalized customer experiences.
Salesforce was founded in 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff and Frank Dominguez. The company serves businesses and other organizations in numerous industries and geographic markets worldwide through direct sales, digital channels, partners and its broader technology ecosystem. Marc Benioff serves as Salesforce’s chair and chief executive officer.
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