ServiceNow, Inc. provides cloud-based software designed to help organizations digitize, automate and manage enterprise workflows. Its Now Platform connects people, processes and systems across departments, enabling customers to manage work through a centralized technology environment.
The company’s products and services address a range of business needs, including information technology service management, IT operations management, customer service management, human resources service delivery, security operations, risk and compliance, and application development. ServiceNow also incorporates artificial intelligence and automation capabilities to help organizations resolve issues, improve productivity and make decisions using enterprise data.
Founded in 2004 by Fred Luddy, ServiceNow serves businesses, government agencies and other organizations worldwide. The company is headquartered in Santa Clara, California, and is led by Chairman and Chief Executive Officer Bill McDermott, who became CEO in 2019.
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