Salesforce (CRM) News Today

Salesforce Inc. (NYSE: CRM) shares are higher in the latest session after declining in the prior session. Investor attention is centered on the company’s artificial-intelligence monetization strategy, particularly Agentforce, as well as valuation and analyst sentiment.

• Positive Sentiment: Usage-based AI billing could improve monetization. Salesforce plans to begin charging customers based on the volume of AI-agent calls in November, moving beyond a purely seat-based model. New Agent Fabric tools for testing, evaluation and cost controls may help customers adopt agents and give Salesforce a clearer path to growing AI revenue. Salesforce Brings In Usage Based AI Billing With New Agent Fabric Controls
• Positive Sentiment: Agentforce is strengthening the generative-AI investment case. Recent commentary points to improving Agentforce traction and supports the view that Salesforce can use its large customer base to commercialize AI capabilities, potentially accelerating growth beyond its core customer-management software. Agentforce Growth Strengthens Salesforce’s Generative AI Narrative
• Positive Sentiment: Analyst and valuation coverage remains generally constructive. Zacks describes CRM as a highly ranked growth stock, while other analysis argues the shares look inexpensive relative to Salesforce’s earnings power. The company’s latest reported quarter also showed strong earnings, revenue growth and profitability, supporting the bullish case. Salesforce Stock Looks Cheap Relative To Its Earnings Power
• Neutral Sentiment: Product expansion adds ecosystem value. Fastcall launched mobile calling and SMS integrations for Salesforce on iPhone and Android, broadening customer-engagement functionality, although the third-party announcement is unlikely to materially affect near-term financial results. Fastcall Launches Fastcall Mobile
• Negative Sentiment: Recent volatility reflects execution and valuation concerns. CRM fell in the previous session even as the broader market advanced, suggesting investors remain cautious about whether AI growth will offset slower underlying growth and justify the stock’s valuation. The shift to usage-based pricing also introduces uncertainty around revenue predictability and customer adoption.