Synchrony Financial Q3 2023 Earnings Call Transcript

Participants

Corporate Executives

• Kathryn Miller, Senior Vice President of Investor Relations
• Brian Doubles, President and Chief Executive Officer
• Brian J. Wenzel, Executive Vice President and Chief Financial Officer

Analysts

• Ryan Nash, The Goldman Sachs Group, Inc.
• Erika Najarian, UBS Group AG
• Sanjay Sakhrani, KBW
• John Hecht, Jefferies Financial Group Inc.
• Kevin Barker, Piper Sandler Companies
• Jeff Adelson, Morgan Stanley
• John Pancari, Evercore ISI
• Mihir Bhatia, Bank of America Co.
• Don Fandetti, Wells Fargo & Company
• Rick Shane, J.P. Morgan
• Saul Martinez, HSBC Holdings plc
• Arren Cyganovich, Smith Barney Citigroup

Presentation

[Operator]

Good morning, and welcome to the Synchrony Financial Third Quarter 2023 Earnings Conference Call. Please refer to the company's Investor Relations website for access to their earning materials. Please be advised that today's conference call is being recorded. [Operator Instructions]

I will now turn the call over to Kathryn Miller, Senior Vice President of Investor Relations. Thank you. You may begin.

[Kathryn Miller, Senior Vice President of Investor Relations at Synchrony Financial]

Thank you and good morning, everyone. Welcome to our quarterly earnings conference call. In addition to today's press release, we have provided a presentation that covers the topics we plan to address during our call. The press release, detailed financial schedules and presentation are available on our website synchronyfinancial.com. This information can be accessed by going to the Investor Relations section of the website.

Before we get started, I wanted to remind you that our comments today will include forward-looking statements. These statements are subject to risks and uncertainty and actual results could differ materially. We list the factors that might cause actual results to differ materially in our SEC filings, which are available on our website.

During the call, we will refer to non-GAAP financial measures in discussing the company's performance. You can find a reconciliation of these measures to GAAP financial measures in our materials for today's call. Finally, Synchrony Financial is not responsible for and does not edit or guarantee the accuracy of our earnings teleconference transcripts provided by third parties. The only authorized webcasts are located on our website.

On the call this morning are Brian Doubles, Synchrony's President and Chief Executive Officer; and Brian Wenzel, Executive Vice President and Chief Financial Officer.

I will now turn the call over to Brian Doubles.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thanks, Kathryn, and good morning, everyone. Today Synchrony reported strong third quarter results, including net earnings of $628 million or $1.48 per diluted share, a return on average assets of 2.3% and return on tangible common equity of 22.9%. These results highlight the strength of Synchrony's differentiated model and resiliency of our business through economic cycles. Our diversified product suite and advanced digital capabilities enabled Synchrony to continue to deliver consistently strong results in an ever-changing environment.

We are increasingly at the center of customers' everyday financing needs and positioned as the partner of choice for retailers, merchants and providers alike as they seek enhanced value, greater utility and best-in-class experiences. We opened 5.7 million new accounts in the third quarter and grew average active accounts by 6%. We continue to drive growth with our $47 billion of purchase volume, representing a record third quarter and a 5% increase versus the prior year. This momentum is a testament to the power of our diversified portfolio.

Health and wellness purchase volume grew 14% compared to last year, reflecting broad-based growth in active accounts led by dental, pet and cosmetic. The 7% growth in digital purchase volume was driven by higher average active accounts as several of our newer programs continue to resonate with consumers. In diversified and value, purchase volume grew 7%, reflecting growth in out of partner spend and strong retailer performance. Lifestyle purchase volume increased 8%, reflecting growth in average transaction values in outdoor and luxury. And in home and auto, purchase volume remained flat versus last year as growth in commercial products, home specialty and the auto network was generally offset by lower retail traffic in furniture and electronics and the impact of lower gas and lumber prices.

Dual and co-branded cards accounted for 42% of total purchase volume in the quarter and increased 13% as several of our newer value propositions continue to drive greater customer engagement. Synchrony's range of products and platforms gives us a unique view into the health of the consumer. Through our monitoring, we see continued trends and behavior normalizing to pre pandemic levels. Across the portfolio, average transaction values leveled off for the quarter after modestly declining in the second quarter. Meanwhile, average transaction frequency which inclined throughout the year showed some signs of stabilization towards the end of the quarter.

Looking at our out of partner spend, our customers are becoming more selective in making larger purchases, including home furnishings and electronics and spending less on travel. Directionally, we see broad trends that are in line with our expectations across the portfolio with slowing spend growth, normalization of payment rates and growth in balances, which is driving higher net interest income. While in the external deposit data we track, consumer savings balances remain approximately 8% above the average level in 2020. In summary, these trends show a consumer that continues to benefit from a strong labor market while reverting gradually towards historical spend and payment norms.

As we closely monitor the health of the consumer, we also continue to develop and deploy the compelling products and value propositions that attract consumers and partners to Synchrony. We announced earlier this month that both the PayPal and Venmo cards can now be provisioned in the Apple Wallet representing our latest enhancement as we evolve to meet the demands of our increasingly digital first customers. Synchrony's journey began with in-store financing options, which has long been value tools for both retailers and consumers to build loyalty and drive value.

Overtime, we've broaden the utility of these products through our dual and co-brand card strategies, which enable customers to make out of partner purchases, accumulate rewards and extract even greater value. Increasingly, our customers are taking that engagement even further as digital wallets enable everyday use functionality and extend our leading value propositions well beyond the store. Active wallet users are up over 45% year-to-date and sales on wallets are up over 70%. This trend is more than a simple technological enhancement. Synchrony's strategy to deliver enhanced utility and best-in-class experiences requires seamlessly integrated tailored solutions and our investments in technology allow us to meet this demand.

When our customers combine the broad utility of our products and services with our digital wallet functionality, the impact is clear. Our digital wallet user spend nearly twice as much and have over doubled the transactions on average. More broadly, we see the impact of expanded product utility in our results. Out of partner spend continued its outsized growth this quarter, up 12% compared to last year. We continue to develop our solution suite and extend the reach of our products meeting consumer demand for fast and secure shopping and opening new opportunities for customers to engage with their favorite brands.

In health and wellness, we were pleased to announce partnerships with veterinary hospitals at three additional universities. CareCredit is now accepted at 95% of the nation's public veterinary and university hospitals in addition to more than 25,000 provider locations expanding access to flexible financing tools that enable a lifetime of care for all pets. The power Synchrony's continually evolving model supported by our focus on technological innovation continues to position Synchrony as the partner of choice as we deliver digitally powered experiences and compelling value for our many stakeholders.

And with that, I will turn the call over to Brian.

[Brian J. Wenzel, Executive Vice President and Chief Financial Officer at Synchrony Financial]

Thanks, Brian, and good morning, everyone. Synchrony's third quarter results reflected the strength of our financial model demonstrated through our consistent growth and strong risk adjusted returns. The compelling value propositions of our broad product suite continued to resonate with our 70 plus million customers and drove broad-based growth across our sales platforms and new loan receivables grew 14% versus last year benefiting from the combination of approximately 120 basis point decrease in payment rate versus last year and 5% growth in purchase volume.

Our third quarter payment rate was 16.3%, still remains approximately 130 basis points higher than our five year pre pandemic historical average. Net interest income increased 11% to $4.4 billion, reflecting 21% growth in interest and fees. The increase in interest and fees was due to client impact of higher loan receivables and benchmark rates as well as lower payment rate. Our net interest margin was 15.36%, declined 16 basis points compared to the prior year as higher funding costs more than offset the benefit of higher yields and favorable asset mix.

Specifically, loan receivable yield grew 114 basis points and contributed 95 basis points to net interest margin. Higher liquidity portfolio yield contributed an additional 46 basis points to net interest margin and our mix of interest earning assets improved net interest margin by approximately 28 basis points, reflecting our strong growth in loan receivables, but these gains were more than offset by higher interest-bearing liability costs, which increased 229 basis points to 4.34% and reduced net interest margin by 185 basis points.

RSAs of $979 million in the third quarter were 4.04% of average loan receivables, a $78 million decline from the prior year, reflecting higher net charge-offs, partially offset by higher net interest income. Our RSAs continue to perform as designed. They provide a critical alignment with our partners as we navigate the evolving environment together and support greater stability in our returns. Provision for credit losses increased to $1.5 billion, reflecting higher net charge-offs and a $372 million reserve build, which largely reflected the growth in loan receivables.

Other expenses grew 8% to $1.2 billion, primarily driven by the growth related items as well as technology investments and operational losses. Our efficiency ratio for the third quarter improved by approximately 330 basis points compared to last year to 33.2%. Summarizing our financial results, Synchrony generated net earnings of $628 million or $1.48 per diluted share, a return on average assets of 2.3% and return on tangible common equity of 22.9%.

Next, I'll cover our key credit trends on Slide 8. Our delinquency performance in the third quarter continued to reflect normalization towards pre pandemic behavior with both the 30 plus and 90 plus delinquency rates approaching 2019 levels. Our 30 plus delinquency rate was 4.40% compared to 3.28% last year and approximately 7 basis points lower than third quarter of 2019. Our 90 plus delinquency rate was 2.06% versus 1.43% in the prior year and approximately 1 basis point lower than our third quarter of 2019. Our net charge-off rate was 4.60% versus 3% last year. Synchrony remains approximately 115 basis points below the midpoint of our underwriting target of 5.5 to 6% where our risk adjusted returns are more fully optimized.

Overall, our credit performance remains within our expectations and has benefitted from investments in our advanced underwriting platform as we expect to continue on a path towards our long-term operating targets. Focusing on our more recent vintages, they continue to perform in line with those from 2019. While we're pleased with how these vintages are developing, we're continuously monitoring our portfolio to have implemented further credit actions including some tightening of our origination criteria. These proactive refiners are intended to position our business for 2024 and beyond.

Moving to reserves. Our allowance for credit losses as a percent of loan receivables was 10.4%, up 6 basis points from 10.34% in the second quarter. The reserve build of $372 million in the quarter was largely driven by receivables growth.

Turning to Slide 10. Our stable funding model and strong management of capital and liquidity continue to position Synchrony well for any environment. In the third quarter, customers continued to be attracted to our consumer bank offerings as we grew both direct and broker deposits to fund our anticipated receivables growth. Deposits represented 84% of our total funding at quarter end. The remainder of our funding stack is comprised of securitized and unsecured debt at 7% and 9% of refunding, respectively. We completed a $1 billion securitized issuance in the quarter and we'll continue to be active in both markets as conditions allow. Total liquidity including undrawn credit facilities was $20.5 billion, up $275 million from last year. At quarter end, liquidity represented 18.2% of total assets, down 190 basis points from last year as we manage our liquidity portfolio and fund strong loan receivables growth.

Moving onto our capital ratios. As a reminder, we elected to take the benefit of the CECL transition rules issued by the joint federal banking agencies. Synchrony made this annual transition adjustment of approximately 60 basis points in January and will continue to make annual adjustments of approximately 60 basis points each year until January of 2025. The impact of CECL has already been recognized in our income statement and balance sheet. Under the CECL transition rules, we ended the third quarter with the CET1 ratio of 12.4%, 190 basis points lower than last year's level of 14.3%. The Tier 1 capital ratio was 13.2% under the CECL transition rules compared to 15.2% last year. The total capital ratio decreased 120 basis points to 15.3% and the Tier 1 capital plus reserve ratio on a fully phased in basis decreased to 22.5% compared to 24.1% last year.

During the third quarter, we returned $254 million to our shareholders consisting of $150 million of share repurchases and $104 million of common stock dividends. And at the end of the quarter, we had $850 million remaining in our share repurchase authorization. Synchrony remains well-positioned to return capital to shareholders as guided by our business performance, market conditions, regulatory restrictions and subject to our capital plan. We will also continue to seek opportunities to complete the development of our capital structure through the issuance of additional preferred stock as conditions allow.

Now please refer to Slide 11 of the presentation for more detail on our outlook for 2023. We expect our ending loan receivables to grow approximately 11% versus last year, reflecting the combined impact of payment rate moderation and slowing purchase volume growth. We expect the full year net interest margin of approximately 15.15%. The interest margin in the third quarter benefited from strong growth in interest and fees and receivables in addition to payment rate moderation and lower deposit betas. In the fourth quarter, we expect net interest margin to be impacted by higher average liquidity to pre-fund seasonal loan receivables growth impacting the mix of interest-earning assets, higher deposit betas driven by competition and movement in benchmark rates and interest and fee growth, partially offset by rising reversals.

From a credit standpoint, delinquency nearly reach 2019 levels at quarter end and should follow seasonal trends from this point. With the increased visibility into delinquency performance this year, we are tightening our forecasted net charge-off rate to approximately 48.5%. We continue to anticipate our loss rate reaching a fully normalized level between 5.5% and 6% on an annual basis in 2024 and as we noted, we will continue to monitor and position the portfolio for 2024 and beyond. We expect the RSA to trend at the low end of our prior outlook and be approximately 3.95% of average loan receivables for the full year.

This improved outlook reflects the impacts of the continued credit normalization, lower net interest margin and the mix of our loan receivables growth. And as we generate higher-than-anticipated growth, we are maintaining our expectation for operating expenses at approximately $1.15 billion per quarter. While we continue to make selective investments in our business, we're committed to delivering operating leverage for the full year and Synchrony continues to leverage our core strengths, our advanced data analytics, our disciplined approach to underwriting and credit management and our stable funding model. We're confident in our ability to execute on our key strategic priorities and deliver market leading returns over the long-term.

I'll now turn the call back over to Brian for his closing thoughts.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thanks, Brian. Synchrony continues to demonstrate both the agility and consistency of our differentiated model. We remain focused on optimizing the outcomes for our many stakeholders by closely managing the drivers of our business, which we control and intently monitoring and preparing for those which we do not. We are prioritizing sustainable growth to deliver appropriate risk adjusted margins through changing market conditions. We are prudently investing in the future and long-term growth of the business. So we are able to exceed the increasingly digital demands of our consumers and we are delivering on our financial commitments even as we ready the business for an evolving environment to ensure our continued ability to drive long-term value into the future.

And with that, I will turn the call-back to Kathryn to open the Q&A.

[Kathryn Miller, Senior Vice President of Investor Relations at Synchrony Financial]

That concludes our prepared remarks. We will now begin the Q&A session. So that we can accommodate as many of you as possible, I'd like to ask the participants to please limit yourselves to one primary and one follow-up question. If you have additional questions, the Investor Relations team will be available after the call. Operator, please start the Q&A session.

Questions and Answers

[Operator]

[Operator Instructions] We'll take our first question from Ryan Nash with Goldman Sachs. Please go ahead.

[Ryan Nash, Analyst at The Goldman Sachs Group]

Hey. Good morning, everyone.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Hey, Ryan.

[Brian J. Wenzel, Executive Vice President and Chief Financial Officer at Synchrony Financial]

Good morning, Ryan.

[Ryan Nash, Analyst at The Goldman Sachs Group]

Maybe a two-part question on credit. First, can you -- the full year guide implies a decent acceleration and charge-off performance in fourth quarter. So you can maybe just talk a little bit about what's driving that. And then second, maybe just tease out what gives you confidence that we're going to follow seasonal patterns from here given a handful of moving pieces, inflation, resumption of student loan payments and then obviously we have the growth myth impacts from '22, '23. But offsetting that, you guys obviously were one of the more conservative in underwriting given some of the tightening that you had done. So can you maybe just walk through all of those moving pieces and what do you think it means for the trajectory of credit losses? Thank you.

[Brian J. Wenzel, Executive Vice President and Chief Financial Officer at Synchrony Financial]

Sure. I'll try to get all those many questions, Ryan. So the first one, as you think about the fourth quarter, I mean, look at the dollar value, little over $2 billion sitting in the 90 plus delinquency bucket. So I think if you go back and look at how it rolls, you get pretty good sense of what we see for the fourth quarter. I'd say the delinquency performance has been consistent really throughout 2023 and really what you have here is a factor of our entry rate into delinquency is still below the pandemic period. So it's lower than 2018, 2019, which makes collections a little bit tougher on the stuff that does rule in. So that's how I think about the fourth quarter.

When you start to think about 2024 and really how we get comfortable around credit performance, a handful of things I'd say back and say, number one, we did an accordion in the credit box, right? So we don't open and close in our partners. So our underwriting was consistent and to some degree in the early part of the pandemic, we did not shrink as much. We did not expand as much when everyone was trying to make up for the lost vintages. So we kind of kept consistent throughout that period, number one.

Number two, our prism of advanced underwriting tools allows us to be less core aligned and use data from our partners. We think hopefully we made very good choices or good choices during the pandemic period. When I then look at some of the data yield, Ryan, I still look at the vintages that we put on in the pandemic period, they're generally performing in line with the '18, '19 vintages. So we're not seeing deterioration. Even when we look externally, the TransUnion data, we see we're performing better than the vintages of other folks.

So again, I think we feel comfortable with the tools we have in place. I think we're comfortable with the performance. That said, Ryan, we did take some actions in the third quarter and that was mainly around the fact that we do have a shared consumer. So other people who have maybe made certain underwriting choices can flow through to us and so we want to make sure that our loss rate stays in our targeted range. And we really took actions in order to ensure or try to ensure that we stay within our targeted underwriting loss of 5.5% to 6% and optimize our risk adjusted margin.

[Ryan Nash, Analyst at The Goldman Sachs Group]

Got it. Maybe as a follow-up, Brian, so the RSA seems to be coming in better than had initially been forecasted given the guidance for 3.95% for the year and when you look forward losses are on a continued normalization and loan growth seems to be slowing. So can you maybe just tease out some of the moving pieces as we head into '24? It feels like we're kind of back in an environment similar to where we were in the 2018, 2019 time frame when credit was normalizing and the RSA was coming in well below that 4% threshold. So can you maybe talk through some of those pieces? Thank you.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah. Thanks again, Ryan. As I think about the RSA, it's really performing as we designed it to be, right? So when losses were extremely low and went over 6% level now we're back into an environment today, it's sub 4% and again driven by a couple of factors. One, the charge-off rate, charge-offs dollars are clearly impact. Most certainly, the impact of cost of funds and interest bearing liabilities is flowing through. I think as you think forward, the things that are going to make it move a little bit is going to be the mix of the portfolio.

Obviously, you look at something like health and wellness, we don't have as much of RSA. It's grown a little bit faster. And then again you're going to have in some of the other portfolios that have a maybe higher percentage of RSAs depending upon their growth rates, we'll influence it,. But again, it should track consistently. I always point to, Ryan, we talked about this before. If you looked at RSAs as a percent of purchase, it is pretty stable through seasonal trends. So again, we expect it to continue to operate the way it historically has,

[Ryan Nash, Analyst at The Goldman Sachs Group]

Thanks for taking my questions.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thanks, Ryan.

[Operator]

Thank you. We'll take our next question from Erika Najarian with UBS. Please go ahead.

[Erika Najarian, Analyst at UBS Group]

Hi, good morning.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Good morning, Erika.

[Erika Najarian, Analyst at UBS Group]

My first question is on direction of the net interest margin. So it seems like we've fully solidified the notion of higher for longer in '24. How should we think about how your higher net interest margin should perform in a higher for longer environment? And as we think about funding costs on the other side of the cycle when we eventually get to rate cuts although the forward curve keeps pushing that out, how sensitive should we think about your funding costs relative to cuts in fed funds?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah, thanks Erika. So I think as we think about the margin as we move forward here, there's a little bit of tailwind still to go on prime rate. That flows through the book here in the fourth quarter. I think the second thing you're going to continue to see is a benefit on the margin coming from higher revolve. We're still at payment rates that are 130 basis points above the pandemic period. So again, there should be some push up. There should be a little bit of a headwind relative to reversals that go against that. That's really as I think about the yield side of the equation.

On the interest bearing liabilities side equation, again, there were lot of assets that we're putting on our -- excuse me, a lot of our deposits that were put on this year that are going to have to reset next year. So we'll see a little bit of a tick up next year in the interest bearing liabilities as those shorter days CDs hopefully renew. I think when you go to the back side of the cycle that's really to be seen, right? There is a case that can made where betas would be a little bit slower coming down for some of the folks that want to try to gather deposits and get the yield side of their investment portfolios up. There are some that are going to want to try to push down the cost of [Indecipherable] and incentives. So I think as we get closer to that, we can probably give you a better perspective of which way that will turn.

[Erika Najarian, Analyst at UBS Group]

Got it. And my second question is on capital. There's been a lot of discussion for card companies in particular with regards to how we should treat unfunded commitments and also the timing differences in terms of higher ACL ratios in terms of the numerator deductions. So could you give us a little bit of a preview so to speak on how the pending new capital rules could impact Synchrony and how you're expecting that to impact your approach to capital management?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah. Great question. Erika. So when we look at the rules, the first thing I'd say probably along with others, we're clearly disappointed with the proposed rules around capital, both from the process in which the Fed went through as well as certain elements that we don't think were clearly thought through fully if you thought about a holistic review of the capital stack, right? You combine that with what I would say some apparent gold plating, it's very difficult I think for the industry as a whole and I think you're seeing that in bank feedback, I think you're seeing through the trade groups feedback and I think there's some even level of concern with the Fed governors with regard to that.

And then finally, when you think about Synchrony before I get into the details, we're clearly disappointed that the tailoring rules effectively have been eliminated by changes on the same levels by the other banking institutions. With that said, Erika, if we looked at just taking those rules as they are, again, we're not sure that they will stay as they are. And the impact to us is probably between 15% to 20% higher impact of capital and the range there dependents really upon how you treat some of the RSA when you think about the operational risk pieces with the RSA offset, the fraud and some of the revenue items.

When I think about the unfunded commitments that is a fairly significant add back to the RWA. The good news for us I think we have a path where through mitigation strategy we think this will be very manageable if it was enacted the way it was today. And part of it when you think about the unfunded commitments, a good bulk of that is with accounts that are deemed inactive. So we can adjust line strategy without impacting churn customers in our business. So I'm not sure, as we look at and we talk about as a company, we believe there is a significant aspect with how we manage the growth side of the business.

[Erika Najarian, Analyst at UBS Group]

Thank you.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thanks, Erika. Have a good day.

[Operator]

Thank you. We'll take our next question from Sanjay Sakhrani with KBW. Please go ahead.

[Sanjay Sakhrani, Analyst at KBW]

Thanks, good morning. I guess my first question Brian Wenzel is for you in terms of the reserve rate going forward. We've seen some of the card issuers make adjustments to kind of what's inside the reserve and what's not. And there's some risks associated with inflation and the fact that behaviorally things are trending a bit different than they have in the past. Maybe you could just talk about the migration of reserve rate going forward and do you feel comfortable in the methodology at this point?

[Brian J. Wenzel, Executive Vice President and Chief Financial Officer at Synchrony Financial]

Yeah. Thanks for the question, Sanjay. Obviously, we feel comfortable at the end of the third quarter that we have the right level of losses. As you think about it, the base assumptions that we have in the reserve model really didn't change. I think if you look at the baselines that are out there, there's not a significant shift in the underlying assumptions that are going into the model. As we looked at the quarter, what we did see is a little bit of shift between the qualitative portion -- the only qualitative portion. But again, through the past history, we think through the scenarios that we run that we've accounted for a potentially worsening macro.

We hopefully have captured inflation as part of their model and then we also have student loans as part of it. So we feel good about where we are as we sit today. And now we can withstand changes in the macroenvironment. That said, when we look at it, there's 6 basis points of coverage between second quarter to third quarter given these models that isn't significant and I wouldn't read into it that we have a deteriorating picture as we close the quarter.

[Sanjay Sakhrani, Analyst at KBW]

Okay. Great. And then maybe one for Brian Doubles. Brian, can you just talk about sort of the backdrop for portfolio acquisitions? Any renewal that kind of stuff and then maybe just the competitive environment in general? Thanks.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah, sure, Sanjay. So look, I would say generally, it's a pretty constructive competitive environment. I think what we're seeing in the market around pricing, new opportunities, renewals is pretty disciplined. And I think anytime you enter into a period like we're in right now where there is some uncertainty on the horizon, you tend to see issuers stay a little bit more conservative and a little more disciplined, which is good news for us. In terms of renewals, we just announced belt this quarter. It's a great renewal for us, kind of normal course, great partner, very engaged customer base. And so obviously we're always out there working the renewal pipeline on our portfolio.

And then in terms of new opportunities, I would say, on balance, it's probably more new program opportunities, start-up opportunities, less of the kind of big programs that are out there are coming to market. And I think that'll hold true probably for the next 12, 18 months and then beyond that, I think you'll probably see some bigger programs come up in the market.

[Sanjay Sakhrani, Analyst at KBW]

Perfect. Thank you very much.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thanks, Sanjay.

[Operator]

Thank you. We'll take our next question from John Hecht with Jefferies. Please go ahead.

[John Hecht, Analyst at Jefferies Financial Group]

Good morning, guys. Thank you very for taking my questions. Hey, how are you? First up, you guys have had pretty steady flow of new accounts for the last few quarters. I'm wondering I mean given where you're underwriting and kind of what's going on the world kind of maybe what are the characteristics of the new customers and any change from where you were a few years ago? And then what are the sources of new customers as well?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah. Look, I would say, consistent kind of trends on new accounts, both in terms of absolute magnitude as well as where the accounts are coming from. One of the things that Brian mentioned as we think about underwriting, we don't expand the credit box in really good times and we try not to really restrict it in more uncertain times and that means that we have more of a steady trend in terms of both new accounts, active accounts, etc. I would tell you that the new programs that we recently launched are performing really well. We're seeing really good growth there. So we continue to be encouraged on that front. And you're seeing I would say really good trends across all of the platforms.

As we look at growth, it's not one platform that's really outperforming. You're seeing that a little bit with health and wellness, but it's pretty broad based and that's encouraging. I think the consumer has been much more resilient than any of us anticipated a year ago and you're seeing that across the board, whether you look at purchase volume, receivables, new accounts, active accounts. If we had to pick a metric that's one that's probably a little bit more important than new accounts because keeping that consumer engaged, offering them more than one product like that's a big part of our strategy and so we've been pleased so far all year.

[John Hecht, Analyst at Jefferies Financial Group]

Great. That's very helpful. And then second question is, I think I said that you guys do some disclosure that you guys were involved, but at least evaluating GreenSky. I'm wondering kind of what's the appetite for acquisition. I would assume the environment is a little bit better now with different opportunities. Maybe if you could just take it through what you're looking at and where you might go from your perspective?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah. I mean, look, we're always opportunistic when it comes to potential M&A opportunities. At the same time, John, we're extremely disciplined around the financial return of those opportunities making sure that they're accretive. We weigh that against buying back our stock and other opportunities. And so look, we're always in the market. We've done some really nice smaller acquisitions over the last couple of years. Pets Best has been an absolute home run for us since we acquired that business. I think pets enforces a 5 times just between 2019 when we acquired it and now.

Allegro has been a great acquisition for us again, nice acquisition, relatively small in terms of the capital outlay for that, but we've been able to leverage the scale of health and wellness to grow that. We picked up some new products as part of that. So those are the types of acquisitions that we really like to do. But with that said, we look at larger opportunities, but they've got to make sense. We balance those against other uses for our capital and they've got to have a nice return profile for us and a good path to EPS accretion.

[John Hecht, Analyst at Jefferies Financial Group]

Thanks very much.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah.

[Operator]

Thank you. We will take our next question from Kevin Barker with Piper Sandler. Please go ahead.

[Kevin Barker, Analyst at Piper Sandler Companies]

Great. Thank you. Have you seen any particular shifts in payment rate trends for the near prime to prime consumer? And if you're -- some of your competitors mentioned that there is a little bit more weakness primarily due to household net worth or even savings rates within that cohort. Are you seeing any changes in payment rates there?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah, good morning, Kevin. The first thing -- when we think about the consumer, there's lot of focus that goes into savings rate anyway. And I'd say that the higher end consumer cohorts do have access savings. It's in there, but the time -- we're kind of on the prime level to subprime. We benefited by a 22.6% wage increase since 2019, which has been able to really bolster that through this period. When I look at payment rates in comparison year-over-year, great. Where you see probably the biggest shift in the payment rate in that 660, 720 bucket, they're all moving from a little bit more full pay, a statement pay down. But the biggest shift is in that 660 to 720, which isn't necessarily that concerning to us and still above where they were in the pre pandemic period. So I'd say it's not something that we are concerned about or find it to be concerning at this point.

[Kevin Barker, Analyst at Piper Sandler Companies]

Okay. And then I know it's very early, but are you seeing any impact on payment rate trends for folks with federal student loans? I know it's first few weeks. I'm just trying...

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

It is early. Yeah, so it was actually interesting, Kevin, when you look at that cohort, a couple of things. We've done a lot of analysis on this group of people. I think when you look at the month of September, we saw a significant rise in people making payments in advance of their student loan payments beginning in October. So that's a very good sign for us with regard to that. We did a deeper dive when we looked at how they are performing with those accounts against until the entire book really against I'd say credit cohorts. And to be honest with you, Kevin, you're going to find this interesting, they're actually performing better with people with student loans versus people without student loans. So they clear to be very cautious. Again, the fact that people -- significant number of people did pick up payments prior to their date.

So again, what we expect going forward is that the fourth quarter is going to be a little bit noisy. So with regard to people who may have forgotten, got new servicers, etc, and then you'll start to get a much better read as you move into the first quarter. What's going to be challenging for issuers is the fact that they're not -- we don't expect them to be reported to the bureaus until January 25. So there's things that we're going to watch with regard to changing those balances and see whether now we can detect through the work of the bureaus, whether or not they are originally payments and how much they're paying down. So we've kind of set that up in advance to monitor the population. Again, we think we provided for them in prior periods for ones that may struggle.

[Kevin Barker, Analyst at Piper Sandler Companies]

Thank you, Brian.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thanks, Kevin. Have a good day.

[Operator]

Okay. We'll take our next question from Jeff Adelson with Morgan Stanley. Please go ahead.

[Jeff Adelson, Analyst at Morgan Stanley]

Hey, good morning. Thanks for taking my questions. Just wanted to get an updated view on the late fees from the CFPB here. I know we're almost done with October and haven't heard anything yet. Just wondering has there been any shift in the dialog out there or are you still fully expecting to come out as proposed? I guess, as part of that question, when the rule comes out, are you going to be taking any sort of pro rata, preemptive actions in preparation or are you more just can be in a wait and see approach and wait to see how it plays out in the courts?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah, no, thanks, Jeff. So look, we're obviously still waiting for the final rule to be issued. So there's plenty of unknowns out there until we see the final rule. We're going to see things like the implementation period, the final amount. We also believe that it will be litigated. So we're going to watch that carefully and that could impact the timing as well. So I guess what I would say is, look, we're prepared for multiple scenarios in terms of timing. We've been working very closely with our partners for over six months now.

We're working on pricing offsets really with the goal of offsetting the impact here and putting us in a position with our partners where we can underwrite a large cross section of the customers that we do today. Well, obviously goes without saying we're disappointed in the rule. Obviously, we think it has unintended consequences that weren't properly evaluated. Late fees are a very important incentive to pay, $8 just clearly is not an incentive. So without those offsets would restrict access to a pretty significant cross section of consumers and no change to what we said in the past. Our goal is to protect our partners, fully offset the impact and continue to underwrite and approve the majority of the customers that we do today.

[Jeff Adelson, Analyst at Morgan Stanley]

Got it. Thanks. And just on the prototyping side, I know you discussed some more actions there positioning yourself for 2024, but at the same time, you weren't meeting it as hard as your peers. You were sort of ahead of the curve there. Just wondering what would cause you to lean back in at this point? Is there any sort of signals you're looking for out there or any sort of timing around that to be expecting?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

To be clear to lean back into loosening credit or...

[Jeff Adelson, Analyst at Morgan Stanley]

When you might know weigh in the credit box again?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

We have a very good credit team that's consistently evaluating performance of the portfolio by partner, by vertical, by channel. And I think to some degree, we want to see how credit develops across the industry. Again, I talked about share of consumers. So what other issuers are doing or not doing can have a flow through effect to us. So again, we'll watch those things as there's not a telltale sign saying once this happens, we will go, but our team has a lot of tools. We use a lot of data. We're using much more decision tree in non-score based measures in order to assess that. And again, the data that we get from partners will tell us how the consumer is performing. So we'll continue to look at that. And again Brian said it, I said we don't move the credit box around that often, because our partners want consistency in origination. Our customers want to have consistent underwriting from us and that's part of our lower line loan growth strategy.

[Operator]

Thank you. We'll move next to John Pancari with Evercore ISI. Please go ahead.

[John Pancari, Analyst at Evercore ISI]

Good morning.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Good morning, John.

[John Pancari, Analyst at Evercore ISI]

Regarding the back to the late fees, can you maybe just give us a little bit of color, how do you think about the timing of the offsets that you're negotiating at this time with your partners? You mentioned pricing and I'm assuming there's other factors. Maybe if you could just talk about the -- once the rule goes in place, what kind of timing should we expect in terms of being able to see some of the offset to that initial impact?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah. So look, I mean, obviously, there are still things related to timing that we don't know yet and primarily that's when the rule goes into effect, the impact of any litigation as well as the implementation period in the final rule. The original rule as written was 60 days that's just clearly not enough time to get this done. So we think that hopefully it will be longer than that. And those are the discussions that we're having with each of our partners and that will influence the nature of the pricing actions and the timing in which they go in. So I can't be really more specific than that, but we've got a really good plan in place partner by partner. We've been working on this for over six months. We feel good about the conversations that we've had and the actions that we're going to take if the final rule goes into effect as written.

[John Pancari, Analyst at Evercore ISI]

Okay. Thank you. And then second question is kind of a two-parter. First on the incremental credit actions that you implemented in the third quarter. Can you maybe just elaborate there around what exactly you did in the third quarter versus what you've been doing previously? Separately, you mentioned that the RSAs are not as heavy in the health and wellness sector or business line. Can you talk about how much lower and then other product areas that may also have a lower RSA? Thanks.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah. So with regard to the credit actions we took, a lot of it is around originations, but not around necessarily score cut-offs as much as it is different data elements or different criterias that we factor definitely in account originations. We also are working on account management type actions, so the triggers that come from the bureaus of certain attributes or criterias where we return in a form or watch to a credit line decrease or close accounts. So those are the two flavors of it. Again, seamlessly shifting cut off is really focusing on different criteria that are coming into our underwriting and account management engine.

With regard to the second part of your question on the RSA, we just highlight health and wellness and I think we said it forth now RSA is sitting in that particular sales platforms. So as that platform grows at a faster rate, there's a little bit of an influence on the overall RSA for the company. Outside of that, we're not going to go into different sales platforms from there because the rest will have some level in each of the sales platforms.

[John Pancari, Analyst at Evercore ISI]

Okay. Thanks, Brian.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thanks, John. Have a good day.

[Operator]

Thank you. We'll take our next question from Mihir Bhatia with Bank of America. Please go ahead.

[Mihir Bhatia, Analyst at Bank of America]

Good morning. Thank you for taking my question. Wanted to start with just going back to the discussion on credit. Your credit guidance for the full year implies I think a 4Q pretty close to the 5.5%. Is it getting back to your long-term? And I was curious on how you see that evolving. I know you've talked about keeping underwriting pretty steady, but you've also tightened. We've seen some pretty fast normalization here in the back half of this year. Do you think you'll get above your 5.5% to 6% target for a little bit in 2024 before coming back down kind of a give back of the strong years you had over the last couple of years?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah, good morning, Mihir. The first thing I'd say and I don't think we've got enough credit for it as a company. But we still haven't reached and again, I know it's 7 basis points and 1. We still not have reached our pre pandemic delinquency metrics. I think there's only a couple of issuers there in that category. So I wouldn't -- I think we shouldn't under sell that, number one. I think number two, when you look at the performance, I'm not sure I would characterize it's accelerating in the fourth quarter.

If you go back and look at the growth on a dollar basis in '17 and '18 on average versus this, they grew on average 18% to 19% in the '17, '18 period and we grew in this quarter 18% to 20% on a 30 plus and 90 plus basis. So probably in line where I'd say with seasonality when you look at the relative percentages. If you think about bps, they were 40 and 20 or 15 and 20. We're 56 and a little bit over 20. So there's not a big deterioration I'd sit here in saying characterize it their way. As we look at the performance for net charge-offs next year as a full year basis, one of the reasons why I think we've taken a little bit here again given the share of consumers, we're trying to maintain losses inside that 5.5% to 6%.

And so you have the portfolio well to perform there because that's where we think the optimized risk adjusted margin is for us as a company. I know others clearly are thinking now that they're going to -- they want to take a higher net charge-off rate and lower margin. That's not where we want operating as a company and deploy capital. It's not as effective for us. So we're going to be disciplined around that. So again, when I look at that and if you go back to earlier in the call, I talked about some of the vintage performance and other things that we've seen, it gives us some level of comfort that we have a pretty good view of the trajectory.

[Mihir Bhatia, Analyst at Bank of America]

Thank you. And then maybe just switching gears completely a little bit, wanted to ask about BNPL our offering at Lowe's. BNPL obviously not as topical today as maybe 12 or 24 months ago, but I think you've rolled it out this quarter or very recently. It looks like you are the exclusive provider for the BNPL offering there and it's a white label basically off of Synchrony pay which they're calling Lowe's pay. I was wondering if you could just maybe expand on that a little bit, just talk about what do the economics look like. Is it tied to your card offering in some ways? Is this a competitive process? Is that an area you're looking to expand and build out with other retailers? How are you thinking about that product? Thank you.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah, sure. So maybe to start more broadly, I think this has been an area where we've been investing with our partners. I think the pay later products that we offer is a great way really just to engage more customers and offer them a new financing offer that's got really nice utility. We are seeing proof that the product does provide both value to us and to our partners. If you look at the results this quarter, year-over-year, we've grown installment in pay later products 29%. So we're clearly over-indexing in that product. So we feel pretty good.

I think the multiproduct strategy that we've been talking about for well over a year now is starting to pay off and you're seeing that with what we announced and launched with Lowe's. The Lowe's pay is a white label version of that. And so one of the things that's really important to our strategy is flexibility, both in terms of how we offer the product inside of our partners, but flexibility to the consumer as well. So we're willing to offer that as Synchrony Pay Later and we do that for a number of partners. We're also willing to white label it, which I think is a real competitive advantage for us because a lot of partners or a lot of competitors are not willing to do that. We're seeing really good traction on the launch so far and we're just really pleased to be able to offer another product inside of our Lowe's partnership.

[Mihir Bhatia, Analyst at Bank of America]

Thank you.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thanks, Mihir.

[Operator]

Thank you. We'll take our next question from Don Fandetti with Wells Fargo. Please go ahead.

[Don Fandetti, Analyst at Wells Fargo & Company]

Hi. Talk a little bit more about the health of the consumer in terms of the lower end versus the higher end and also do you feel more comfortable on one or the other based on what you're seeing going forward?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah. So I think when you look at the consumer across three different metrics, the spending metrics, the payment metrics and then obviously the credit metrics, let me start with credit first. That consumer is the one who is struggling. We see little bit more of those back to pre pandemic levels in delinquency and their performance in delinquency and then deeper nonprime performing a little bit worse. So from a credit standpoint, they get into delinquency. They don't really have the ability to cure out of it and are using other forms like settlements and that's only companies in order to kind of solve some of it and that's to be expected in this environment. They just don't have as much access to liquidity.

Again what's keeping that consumer base going is a broad based wage increase that has helped fuel that. So even though they may have spent the dollars that they got during the pandemic, stimulus packages, they do see larger wage again. So again, what we're continuing to see is why the transaction values are little bit lower and the frequency is up and they're continuing to spend it we think a very manageable pace. Again, when we look at our book and I look at the average balance in our book, if you look at 19 versus now, it's up a CAGR of 5% and the open buy is up a little bit more.

So I think the consumer is being relatively disciplined and there is more liquidity in the system for them. Clearly, when we look at the high-end consumer, the high-end consumer is performing incredibly well. Their payment rates remain above 2019 levels. They are showing strength. We've skewed in high-end of prime up by 3 percentage points in the super high end which also has helped the portfolio performance. So again, we feel good and again when I look at the entire portfolio, entry into delinquency is still below 2019 levels.

[Don Fandetti, Analyst at Wells Fargo & Company]

Thanks, Brian.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thank you.

[Operator]

Thank you. We'll take our next question from Rick Shane with JPMorgan. Please go ahead.

[Rick Shane, Analyst at J.P. Morgan]

Hey guys. Thanks for taking my questions this morning. Most have been asked and answered, but I just want to talk a little bit more about the RSA guide and the improvement there. When we look at the charge-off rate, when we look at NIM, when we look at everything, it looks like everything is kind of within the range, but expectations both coming -- originals perspective at the beginning of the year and from the second quarter perspective. But for whatever reason you feel like the RSA charges is going to be down a little bit, is that really just a function mix or what else is contributing to that?

[Brian J. Wenzel, Executive Vice President and Chief Financial Officer at Synchrony Financial]

Yeah. Thanks for the question, Rick. It really is mix between the platforms and doing the portfolios in there. Each of these arrangements are different. They're unique by partner. So certain partners you see performing better than others. Certain ones have volume based measures as well. So it really depends on where that volume goes and the performance of the individual portfolio. So that is the main driver.

[Rick Shane, Analyst at J.P. Morgan]

Okay. Great. Thank you.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thanks, Rick

[Operator]

And we will take our next question from Saul Martinez with HSBC. Please go ahead.

[Saul Martinez, Analyst at HSBC]

Hi. Good morning. Thanks for taking my question. Yeah, most of my questions have been asked, but maybe if you could just go back to your comments on reserve levels and reserve adequacy and then where we go from here. I guess that your reserves it seems to be indicating that you feel comfortable with your reserve ratios and you are I think still about 40 to 50 basis points the amount of spoken about the day one CECL allowance levels. But you are expecting NPLs to normalize and move higher. I would expect losses that will flow through the reasonable, supportable period will be moving higher as we move forward, but just maybe you can comment on you reserves outlook going forward. And what would induce you to maybe build reserves? What will need to happen for some additional reserve build above and beyond what we need for growth?

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah. Thanks for the question. So the way I would think about the reserve as we move forward is you should see a rotation as you stabilize in delinquencies in this normalization period that the quantitative model absorbs that trend line. And then as we get more comfortable with the macro backdrops, the effects of inflation, student loans, they have an impact flow through the portfolio, you'll see the qualitative piece beginning to come down and effectively offset that. And then you move down ultimately we think towards that day one level. If the assumptions come in generally as we think about, if you think about incremental provisioning on a rate basis here again, most of the times we're talking about things that are growth driven in the portfolio, but truly retro ones, a couple of factors that we look at is clearly, if you have a deterioration in collection performance that could do it.

Mainly that's associated a lot of times with unemployment claims rising. So that could be a second factor that kind goes in there, but collection performance and unemployment claims are two of the probably the bigger ones that we'd see. Again, we haven't seen trends in collections that would warrant that today. So we feel good about that and unemployment claims have still remained historically low. So again, we think we've factored into our reserve at the end of the third quarter qualitative assessments for a potentially deteriorating macro and we'll see how that plays out.

[Saul Martinez, Analyst at HSBC]

Okay. No, that's helpful, thanks.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thank you. Have a good day.

[Operator]

And we are at allotted time for questions today. So we will take our final question from Arren Cyganovich with Citi. Please go ahead.

[Arren Cyganovich, Analyst at Smith Barney Citigroup]

Thanks. I'll be quick. Your share buybacks came down just a touch. Talk about your outlook for buybacks in the quarters ahead.

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Yeah. First of all, good morning, Arren. Glad we're able to get your question in. With the regular buybacks, we generally do not give or we have not given quarterly guidance with regard to how the purchase flow out for the quarter. At the end of the quarter with $850 million remaining under the current share repurchase authorization as we move through the end of the capital year in June of next year. What I probably want to be clear about with regard to that level for a second is what's not really driving the dollar amount. So I just really want to be clear that it's not related to a change in the macroenvironment for us, number one. Two, it's not related to any potential proposals on late fees. And then three, it's not related to Basel III and again, we have a set of mile markers that we've set out in the capital plan that's more RWA based and then really how our income kind of comes in versus plan. So those are the factors. And again, we consider the other factors, but that was not factored into our decision for the third quarter repurchases.

[Arren Cyganovich, Analyst at Smith Barney Citigroup]

Thank you..

[Brian Doubles, President and Chief Executive Officer at Synchrony Financial]

Thank you. Have a good day.

[Operator]

[Operator Closing Remarks]